I stayed from Dec 20-23 2012.
We arrived around 5 am and was greeted by the doorman, Courtney at the front desk, and the bellhop. There was no problem with my personal requests that I had made for early check-in. We were pampered all the way to our room. Service was excellent throughout our stay and we love that about this hotel.
The room was fantastic- it had a river view window with a day bed to lounge in by the window. The room was clean, and it had all the basic toiletries/necessities you needed (toilet paper, q-tips, soap/shampoo, lotion). Plenty of towels and other items your could use with a fee- bath soap for soaking. Room was clean, beddings were fresh (bed was so comfy to lie in), and ambience was set at entry (romantic music and a digital aquarium on the tv). A/C and heater worked great and room service was prompt (didn't take more than avg. 5 minutes after the front desk requests- towels, toiletries, room cleaning). There are plenty of electrical outlets for charging your gadgets on the desk and on both bedside tables ( I loved this b/c I had 2 phones, 2 camera pack chargers, 1 video cam charger, and 2 laptops to charge). I was impressed b/c other hotels I have stayed at do not take electronic/outlets into consideration (accessibility and quantity).
The service was great. Front desk employees always greeted us when we were leaving or entering the lobby. The doormen always greeted us, opened the door, hailed taxi (if needed), and gave us practical advice/directions for local fav's. Coffee and tea was provided every morning, I believe from 6-10 am (starbucks quality). There was a restaurant that was busy each night we were there. I had no problem having my 3 medium deep-dish pizzas (yay Lou Malnotti) placed in the restaurant freezer and ready to take home at hotel checkout. Cleaning service did a great job tidying up our room and had a personal touch on our last day :)
The location was great. It is about 20 minutes walking distance from the Hancock tower (which was the farthest we travelled from our hotel. Taxi cabs were easy to hail from the hotel and it cost no more than $7-10 to get to shopping areas, museums, etc. We went from Dec 20-23 and during that time there is a trolley that is free which takes you around the city (Navy pier, Hancock Center, etc.). If you decide to take a Pedway tour, the meet-up location for our tour was 1 block away.
Overall, the price, the location, and the service were the 3 main things I loved about this hotel. I highly recommend it to anyone trying to figure out where to stay. I would definitely come back to this hotel if I had the chance to visit Chicago again (maybe in the non-winter months :-D )
Thank you again for a memorable stay.
River view is great especially with the window lounge bed :)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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You made the most your stay! It's awesome to hear you got a 5am early check-in that allowed you time to enjoy the nearby attractions, which it sounds like you did! So many sites are walkable from us, like the Hancock and the great shopping, as well as that awesome Pedway tour. I'm so glad you loved your stay, and thank you so much for the glowing, detailed review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.