I booked this hotel through a conference website after reading all of the Tripadvisor reviews. It did not disappoint! From the friendly check-in, to the fabulous room, to the fantastic breakfast, it was a lovely trip.
Here are some specifics:
* since my reservation was through a meeting service, the hotel had my reservation but not my intouch information on file. The front desk clerk quickly remedied this, found all of my frequent traveler information, and made sure everything was correct & up to date on my account.
* I wanted a taste of Chicago during my brief business trip, and the hotel staff was extra helpful in directing me to a specific store I wanted to visit, and to find a local (very good) italian restaurant.
* I enjoyed breakfast in the adjacent restaurant. Some of the best breakfast food I've had in a long time - good service and delicious menu options.
* My room was huge. Probably an upgrade from the standard, but it had a living area, bedroom area, seating area, soaking tub and shower. Super comfortable and very roomy. Most importantly, it was clean.
I'm already looking forward to my next trip!