We have stayed at the Palomar Hotel during our last two stays in Chicago (my home town!). The Palomar was out of our budget this time around, so we tried the Hotel Monaco after reading all the great reviews.
Like the Monaco, the hotel is "boutique" in nature. You don't need a car, as you can literally walk everywhere. It's about a 20 minute walk or so to the Hancock Center; 5-8 minute walk ot the Art Institute. You are also not far from Lake Shore Drive. The chilly temperatures kept us away from the Lake Front this visit, but this is also within walking distance of the hotel.
We had a partial River View Room; higher floor. But we did not get a room with a cushion at the window (although we COULD sit in the window area. . .and did!). We both agreed next time we would opt for the Cushioned window seats and pay the extra money because it is a special touch and experience. We had a high floor and we were away from L Tracks so the noise level was minimal. Although someone on our floor at 4am was shouting in the hallway. Geez, what ARE people thinking?!!? Other than this, it was a quiet stay.
The room was very roomy/spacious. We actually ordered in one night and set up a towel on the floor, lit candles and just enjoyed the quiet and solitude of our room after being out in the crowded city streets all day. The had appetizers and Champagne at "Pops for Champagne" one evening; also dined at Vermillion. We would VERY much recommend that restaurant.
Some of the cons (and why I did not give it a 4 out of 5:
**There is literally no drawer space in the room. I found that very odd, and it made organizing our things very frustrating at times. I found myself going in circles forgetting where I put things that would normally be in a drawer.
**The work out area, while nice, was not looked after properly. There were no towels in the area one day. The next there was no water in the cooler for guests.
**The front desk staff I found inconsistent and not as warm and accessible (overall) as the Palomar Hotel. We checked our bags our last day, so we could walk around and enjoy the city before taking the Blue Line to the airport. When I went to get our bags, we ended up walking away without our hanging clothes. It wasn't until I got to the train station that I realized we did not have them! I went back and the bell-hop had overlooked them, but really didn't offer much of an apology.
None of these areas were deal-breakers. And we definitely would return.
Definitely splurge for a room with the seated cushions at the window. We did NOT do this and we wer...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 24, 2012
Wow - the Palomar going to be jealous that we got to have you this time around! So glad to hear you had such a nice experience with us! Vermillion is awesome too- its both of our concierges favorite place in River North. We get a lot of great feedback from people heading over from the Monaco to there. I'm so sorry you experienced what looks like a bit of a lack of empathy from our staff- wow- I hope that next time you get that genuine Kimpton care.
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Again -thank you for staying with us,
~Ryan Parker, AGM
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.