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“Lovely hotel. Very comfortable. Welcoming and helpful staff. Clean!” 5 of 5 stars
Review of Hotel Burnham - a Kimpton Hotel

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Hotel Burnham - a Kimpton Hotel
4.0 of 5 Hotel   |   1 W Washington St, Chicago, IL 60602 (The Loop)   |  
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Ranked #11 of 169 hotels in Chicago
GreenLeadersGold level
Galway
Senior Contributor
49 reviews 49 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
31 helpful votes 31 helpful votes
“Lovely hotel. Very comfortable. Welcoming and helpful staff. Clean!”
5 of 5 stars Reviewed July 5, 2014

When it comes to hotels I rate them on cleanliness 1st and this hotel is right up there. To add to that staff are so friendly and helpful, they gave great recommendations on food. Location is great. Can't fault them. And just to note free happy hour from 5-6pm.....now that's something to shout about!

Room Tip: Book direct with hotel...if you find a better price on another site they will match it.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, 4 weeks ago
Dear Crazy2010,

We love how you wrote this review.... Thank you so much for giving us this amazing review. We are happy to know that the staff and services that were provided meet your expectations. We try to keep the place as clean as possible. Please tell a friend or a neighbor about us, we will give them the same experience. Hope to see you again soon!

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
1-312-782-1111
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (223)
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English first
Florda
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 3, 2014

This was my second stay at this hotel in the last 3 years. The hotel itself is in a wonderful location and within walking distance to anything downtown. Its also located very close to the "L" which makes transportation to and from both airports very easy. Love the fact that Walgreens is right next door for forgotten items or just to pick up a snack or beverage. I did note that my room this time was showing wear with wallpaper pulling from the walls and faded areas in the carpeting. As always the staff at the hotel goes above and beyond to make you comfortable. With refrigerators in each room I did wish there was also at least one centrally located microwave within the building.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, July 15, 2014
Dear Septsunseeker,

We are so excited that you were not disappointed. Thank you very much for staying with us. We really appreciate you sharing your experience on Tripadvisor. The staff is what make the experience and we are fully aware that we can't do it without them. Location is key and what a wonderful neighborhood to see attractions. I'm sharing your comment with the staff and we hope to see you again soon.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
312-782-1111
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 2, 2014

I stayed at this hotel during a business trip in April 2014 and it was awesome. The staff is super friendly, you can go walking almost anywhere and is near great shopping and restaurants. The rooms are comfy and the overall look and feel of the hotel is unique. I would recommend it with my eyes closed!

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, July 15, 2014
Dear Patricia F,

Thank you so much for giving us this amazing review. We are happy to know that the staff and services that were provided meet your expectations. Your recommendation is very special to us so please keep tell all your friend about us and we will give them the same experience to share with the world. Hope to see you again soon!

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
1-312-782-1111
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne,England
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 2, 2014

We stayed here for 5 nights on vacation from the UK.
The hotel is in a great location. It is just opposite the L which was very convenient for all our travelling. We used the Blue line to get to and from O'Hare airport,which was free as we had bought a pass on arrival at the Airport.
The hotel was in an excellent location near the L. However,there were many sights within easy walking distance. (Millennium Park etc)
We paid to upgrade to a "historic room" and it was well worth it. The room was very nice indeed and the building had real character.
We had dinner at the Attwood restaurant on site and this was fine. We also had 2 breakfasts there and they were very good. My girl friend has Coeliac Disease so cannot have Gluten,but the staff were very helpful and got her G/F crackers instead of toast. We have stayed at a Kimpton before and really appreciate the "wine hour".
The hotel is across the road from Macy's and there is a good place for breakfast down the road called Beef and Barrel.
I must make special mention of the Concierge,Jean Luc. All the staff were good,but he was really exceptional. He was so helpful and nothing was too much trouble. My girl friend had to go to A&E at the Memorial Hospital during our stay and he was so helpful with that. He checked if there was anything extra he could do following our hospital visit and was very considerate.
We loved our stay in Chicago and it is a great city.
Hotel Burnham - A lovely building - Great Location - Reasonable price - a glass of wine.
What more could you want!
The 5 star marking relates to the presence of Jean Luc. He was absolutely great.
Thanks to Hotel Burnham for a great Chicago stay.

Room Tip: Try and stay in the upper "historical rooms" The floor layout is great with the lovely ol...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, July 15, 2014
Dear Mr. Bcatah,

What an outstanding review of the Hotel Burnham. We really appreciate the five stars.... What more could we ask for. Jean-Luc is Phonemenal.... I am surely happy to have him on my team. In fact, the entire team is amazing and we could not operate at a high level without them. Kudos to the Burnham Staff. Thank you so much for sharing your experience on TripAdvisor we hope other people see your review and give us a try. Hope to see you again soon but if not we hope to see you on your next vacation.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
1 West Washington Street
312-782-1111
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 2, 2014 via mobile

I was here on a girls weekend staycation. We got there a couple hours before check-in so the only room available in our desired configuration was on the second floor. I know some reviewers complained about the noise, but I thought the second floor was great. We had a great view of State Street. As mentioned, the hotel has plenty of old world charm. I was traveling with two teenage girls so we had a funny moment when they spotted one of the rotary phones in the hallway, and wondered what it was and how it works. The lobby of the hotel is quite cozy and there are refreshments offered all day. As recommended by several reviewers, please make a reservation if you're planning on eating at Atwood Café. We did, and it was worth it. My only suggestion regarding the menu offerings, is that I wish that they had afternoon tea. I read somewhere that they do have it during the Christmas holiday but I wish they would bring it back before then--at least on the weekends. We went to another hotel for afternoon tea, and it would've been nice if we didn't have to. All and all, we had a great time and loved the hotel. I definitely would stay there again. By the way, the day after we checked out, I realized that I had left my jacket in the hotel room. I called, and sure enough, housekeeping was able to locate it. When I went to go pick it up, hotels staff had nicely folded my jacket and wrapped it up in plastic so would not get messed up. I really appreciated them finding my jacket for me. All the more reason why I would return.

Stayed June 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, July 14, 2014
Dear Feliciah7,

Staycations are wonderful! Hope the girls had fun and enjoyed seeing the old phone. We loved your review and really appreciate you sharing it on Tripadvisor. The Atwood is very busy year round but I will make a suggestion to the Chef regarding High Tea. Sorry you had to travel to get to your tea. Next time we will set something up in your room or lobby so you and the girls can enjoy. We hope to see you again soon.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
1-312-782-1111
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
detroit, MI
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 1, 2014

Very nice hotel with great staff. The room was comfortable and clean. The coffee and tea in the morn was delicious and appreciated. The staff friendly and helpful. Free bike use. Four star restaurant on site.

Green Features: On target and using practices regularly. Organic tea in the morning with raw sugar. Attention to detail responsible and appreciated.
  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, July 14, 2014
Dear Cheymorningsun,

Hope to see you back again soon..... Glad to hear that the coffee which is local (Intelligencia) and Tea help start your morning. We want you to have fun and return as soon as you can. Your review was very pleasing and we hope to have you again soon.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
1-312-782-1111
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Mexico
Top Contributor
51 reviews 51 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 30, 2014

We recently stayed at Hotel Burnham and had a good experience. Our room was lovely and comfortable, though small. Wish the they had walk in showers instead of tub with shower. It is an historic hotel, but could use an update. We loved the wine hour in the lobby before enjoying a delicious dinner in their restaurant-Atwood Cafe. We selected this hotel, as it had good reviews and was close to the Oriental Theatre. After dinner we walked to the theatre and saw Motown the Musical, which was fabulous. Then walked back to our hotel, hoping to enjoy a drink in the bar with our friends. The bar unfortunately was closed. We decided to sit and visit in the lobby. After an hour, an awesome staff member brought us a bottle of wine. We were thrilled!! We found the staff members at this hotel to be exceptional thru out our stay. The hotel is in a perfect location for the theatre, shopping and restaurants in downtown Chicago. We had a delightful stay and hope to return someday!!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, July 14, 2014
Dear Kellynewmexico,

Location, Location, Location..... It's Key. We are thrilled that you were loved the hotel, staff and services. We do our best to make sure everyone happy and wanting more. It sounds like we just made a new friend and hope your friend will want to experience the Hotel Burnham. Thanks for sharing your experience on Tripadvisor.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
312-782-1111
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Burnham - a Kimpton Hotel

Address: 1 W Washington St, Chicago, IL 60602
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Chicago
#5 Romantic Hotel in Chicago
#8 Spa Hotel in Chicago
#10 Luxury Hotel in Chicago
#13 Family Hotel in Chicago
#15 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Burnham - a Kimpton Hotel 4*
Official Description (provided by the hotel):
Chosen by Conde Nast Traveler as one of the best hotels in the world, the Hotel Burnham is an intimate boutique hotel like no other. Housed in the landmark Reliance Building, now beautifully restored, the Hotel Burnham provides an authentic, luxurious and historic taste of the Windy City. In the heart of the Chicago Loop, across from Millennium Park, and adjacent to Atwood Café, the hotel is near Chicago's top destinations and attractions. ... more   less 
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Also Known As:
Hotel Burnham Kimpton
Hotel Burnham Chicago

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