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“Relaxing, gracious, outstanding service.” 5 of 5 stars
Review of Hotel Burnham - a Kimpton Hotel

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Hotel Burnham - a Kimpton Hotel
4.0 of 5 Hotel   |   1 W Washington St, Chicago, IL 60602 (The Loop)   |  
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Ranked #12 of 169 Hotels in Chicago
GreenLeadersGold level
Chicago, Illinois
Top Contributor
59 reviews 59 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
78 helpful votes 78 helpful votes
“Relaxing, gracious, outstanding service.”
5 of 5 stars Reviewed May 13, 2013

If you enjoy cookie cutter properties, this isn't the place for you. But if you enjoy unique, historic properties then you will enjoy the Burnham. This building is unique because the ceilings are ridiculously high with giant windows that let in lots of light. Unlike most hotels, the blinds are semi-transparent so you can enjoy the lovely view without sacrificing privacy. I also like that they will put a goldfish in your room upon request. Bedding is Frette, bath stuff Bigelow. Kimpton is always pretty cool about having a whole ton of stuff you can use at no charge if you need it. Staff is superb. In fact, Jack is one of the nicest people I've ever encountered at a hotel. He actually went next door to get me a cup of coffee after normal morning coffee hours instead of directing me to the starbucks. I overheard a concierge talking to a couple and she had multiple options for them lined up. It really felt like home there. How many times have we all stayed at a 4-5 star hotel only to have the call to housekeeping go unanswered, or a simple request take forever, if ever? Not here. It's the little things that matter, and they've mastered this.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, May 30, 2013
Dear Bermuda_Explorer,

We are so excited that you chose to stay at the Hotel Burnham. Thank you for sharing your experience on TripAdvisor. And we are even more delighted that you enjoyed your stay. Our staff is fantastic and we are lucky to have them. The history of the building actually brings everything alive. Please come to visit the hotel again soon.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
312-782-1111
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,043 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
Date | Rating
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English first
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 12, 2013

The best in hotel in Chicago. Top of the line service and unbeatable historical charm. I mentioned to the front desk that we were there to celebrate our anniversary and when we returned to the room, there was a complimentary bottle of champagne waiting for us when we returned to the room from a night out. I highly recommend this hotel to anyone.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, May 30, 2013
Dear Larry D,

We couldn't ask for more! Thank you very much for this raving review. We want to wish you a Happy Anniversary!!!!!! It sound like we didn't disappoint. We can not wait to see you again. Please remember to stay at the Hotel Burnham for all of your special occassions and we will not disappoint you. This is a very special building and I'm glad you had to opportunity to experience it. See you soon

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
312-782-1111
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San Diego, California
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 9, 2013

I was in Chicago for business and got this hotel because it was cheaper. This hotel is located at a very convenient shopping area. Nordstrom Rack is literally right downstairs, and Macy's shopping mall is across the street. There's a Target a block away. A restaurant is in the hotel. Walgreens and Lavazza coffee shop are also right next door!

However, customer service is just so-so. I usually can't sleep with firm pillows, so whenever I go to a hotel I always make sure to get a soft pillow. Pillows there were super small (like travel size pillows) and very firm that I couldn't sleep. When I asked for a softer pillow, they were nice enough to bring me one. However, the next day my soft pillow was gone! When I called to ask for it back, they were kinda mean and told me that whatever was in the room was what they had! I said no, yesterday I had one, so could you please check for me because I'll be staying for a week... but they just told me "No, I don't have them." without bothering to check for me! I spent a few minutes on the phone explaining this to them but they didn't help me find one. I ended up having bad neck problems and having sleepless nights.

The restaurant downstairs was expensive and unhealthy... I had dinner there, service was great but when I asked if they had any healthy options, they said "No we don't."

Room was pretty and bathroom was nice though!

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, May 30, 2013
Dear SuperKathy,

Thank you very much for taking time out to share your Kimpton-Hotel Burnham experience on TripAdvisor. We love having you with us and really appreciate your feedback.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
312-782-1111
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfield, Connecticut
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 8, 2013 via mobile

The Hotel Burnham is housed in the historic Reliance building, which is an architecturally significant "skyscraper" dating from the 1890's and which was built to house small offices such as those for doctors and dentists. After falling into a state of total disrepair it was carefully restored to its former glory. (Check out the photos and commentary in the State St. lobby). We were lucky enough to stay on the eleventh floor, which apparently contains more of the original design elements than most, including original office doors with mail slots and knobs. The rooms themselves are small but elegantly appointed.

We love Kimptons because each one has this sort of unique personality. And, of course, the Burnam has the usual Kimpton helpful and friendly staff, wine hour, pet friendly policy, and reasonable pricing.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, May 30, 2013
Dear Bic20,

Wow! we loved your review. Thank you very much for the wonderful 5 star review of the Hotel Burnham. We pride ourselves on getting it right. We are so happy to hear that you were impressed with the Historical Reliance Building and that we lived up to the Kimpton Standard. Hope to see you again soon. Thank you again for a fantastic review.

Warm regards,

Tonya Scott
General Manger
Hotel Burnham
312-782-1111
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed May 7, 2013

My room was extremely comfortable and very clean. Handwritten notes from housekeeping and hotel management make it feel very personal. The location is perfect! Tons of shopping within walking distance, all CTA lines are within a few blocks, plenty of dining options too. Bikes are available to rent! There is also complimentary happy hour every day, free personal products if you forget them, and fantastic customer service. I hope I can stay at the Burnham every time I'm in Chicago, and would recommend it to everybody.

Room Tip: Awesome view of State Street if you are facing the north
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, May 30, 2013
Dear Jane K,

Thank you for taking the time to write about your stay. I'm glad to hear you enjoyed the Hotel Burnham. We are so happy that we were able to make a good impression on you. Please share your experience with your friends and family we want to wow them also. Thanks again for the great feedback about our hotel and staff.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
1 West Washington Street
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
Top Contributor
122 reviews 122 reviews
39 hotel reviews
Reviews in 41 cities Reviews in 41 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed May 6, 2013

Overall very nice stay. Staff are friendly without being over the top. Valet at entrance is convenient and they allowed me to leave the car until late afternoon so I didn't have to re-park even though I had already checked out. Rooms are comfortable, bed was fine. Breakfast was very good - everything is to order, no buffet style that I saw. Gym is OK, but it's close enough to the Lake Shore that going for a jog is easy.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, May 30, 2013
Dear Forca_Barca,

Thank you very much for taking time out to share your Kimpton-Hotel Burnham experience on TripAdvisor. We love having you with us and really appreciate your feedback. It's an honor to hear that the staff and services you received met your expectations. Thanks again.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
312-782-1111
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas Tx
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 5, 2013 via mobile

we love this small boutique style hotel. Staff is very attentive & considerate. great Great location. We had some time after check out and wanted to visit the Art Institute..so they securely stored our luggage and loaned us a big umbrella for the very short walk. The Burnham is within the Loop. ...so lots to see and do! Abosolutely lovely historical hotel with great views.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, May 6, 2013
Dear Doggiemommy,

We are so excited that you chose to stay at the Hotel Burnham. Thank you for sharing your experience on TripAdvisor. And we are even more delighted that you enjoyed your stay. Our staff is fantastic and we are lucky to have them. The history of the building actually brings everything alive. Please come to visit the hotel again soon.

Warm regards,

Ms. Tonya Scott
General Manager
Hotel Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Burnham - a Kimpton Hotel

Address: 1 W Washington St, Chicago, IL 60602
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Chicago
#4 Romantic Hotel in Chicago
#8 Spa Hotel in Chicago
#11 Luxury Hotel in Chicago
#12 Family Hotel in Chicago
#18 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Burnham - a Kimpton Hotel 4*
Official Description (provided by the hotel):
Chosen by Conde Nast Traveler as one of the best hotels in the world, the Hotel Burnham is an intimate boutique hotel like no other. Housed in the landmark Reliance Building, now beautifully restored, the Hotel Burnham provides an authentic, luxurious and historic taste of the Windy City. In the heart of the Chicago Loop, across from Millennium Park, and adjacent to Atwood Café, the hotel is near Chicago's top destinations and attractions. ... more   less 
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Also Known As:
Hotel Burnham Kimpton
Hotel Burnham Chicago

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