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“Good value, friendly, a little tatty” 5 of 5 stars
Review of Hotel Burnham - a Kimpton Hotel

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Hotel Burnham - a Kimpton Hotel
4.0 of 5 Hotel   |   1 W Washington St, Chicago, IL 60602 (The Loop)   |  
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Ranked #12 of 168 hotels in Chicago
GreenLeadersGold level
london england
Top Contributor
93 reviews 93 reviews
33 hotel reviews
Reviews in 36 cities Reviews in 36 cities
77 helpful votes 77 helpful votes
“Good value, friendly, a little tatty”
5 of 5 stars Reviewed April 23, 2013 via mobile

I stayed here on the basis of Tripadvisor's recommendation and was not disappointed. A good mid level hotel with friendly service. Fitness room tiny. Bathroom just a little shabby. But a very comfortable bed and room a reasonable size. Great deal on price on Internet. Kudos to the front desk team - helpfully gave me a very quiet room when I asked for one on top floor at back. (Some rooms may be noisy as the hotel is on junction of busy roads). In house Atwood cafe over priced for breakfast - avoid it and go to Pittsfield cafe nearby in lobby of lovely 20's building.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, May 2, 2013
Dear UKandFrance,

Thank you for spending time with us and for taking the time to write about your stay. I'm glad to hear that we were able to come to a solution and find you the perfect quite room. Thanks again for your feedback and we hope you had safe travels home.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
1 West Washington Street
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
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English first
Toronto
1 review
5 of 5 stars Reviewed April 22, 2013

Stayed 4 nights at the Burnham for a birthday celebration. This hotel has the best employees - each and every one ensures you feel as though you are the most important guest whom has ever stayed. Rooms are well furrnished, comfortable and very bright. Can't wait to return.

Room Tip: Rooms overlooking the street for the best view.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, May 2, 2013
Dear Travelgal0409,

Thank you for taking the time to write about your stay. I'm glad to hear you enjoyed the Hotel Burnham. We pride ourselves on providing the best customer service. The staff is alway happy to do whatever it take to make our guest feel like family. Thanks again and make sure to come back soon.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
1 West Washington Street
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2013

We decided to try the Hotel Burnham after having a good experience with another Kimpton hotel (Nine Zero) in Boston last year. As the title of this post suggests, we had another good experience with the Hotel Burnham. The price was suprisingly affordable for such a prime location. We were within a 5-10 minute walk of almost everywhere we wanted to go - Michigan Avenue, River North, other attractions in the Loop, etc. There are also Blue Line and Red Line subway stops within a block of the hotel. Door to door from the hotel to O'Hare airport was exactly 45 minutes via the Blue Line. The hotel itself was quite pleasant. Service was great and staff was quite friendly, which was what I especially appreciated about my previous stay at the Boston hotel. Throw in complimentary Starbucks in the morning and wine tasting in the evening and you almost have no reason to leave the lobby. The rooms were on the smaller side but well large enough for two people, and was more than made up for by the huge floor to ceiling windows with a great view of the city below. There are only 10 rooms on each floor, which means it was nice and quiet. Internet is free with a Kimpton membership, and guess what, Kimpton memberships are free too. My one and only complaint is that they only provided us with two bath towels, but obviously if you need more you can just call the front desk to bring some more. We're coming back to Chicago in September and definitely plan to stay here again.

Room Tip: Our room faced East so there's a lot of light in the morning.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, May 2, 2013
Dear Alan_Monica,

We can wait to see you in September! Thank you so much for the wonderful review you shared on Tripadvisor. We are delighted to have you and to provide you with excellent service. The Staff aim to please and by your review they did not fall short. Thank you again for another great Kimpton experience that you were willing to share. Kimpton is a great company and we pride ourselve on exceeding the guest expectation.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
1 West Washington
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Green Bay, Wisconsin
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2013

Just back from 2 nights at the Hotel Burnham. While the weather was decidedly chilly, the welcome at this hotel was warm and our stay was one of the best we have ever enjoyed. We are not luxury hotel types, usually opting for clean and comfortable over anything more expensive but for our wedding anniversary trip we wanted something a little nicer and Hotel Burnham did not disappoint. The historic old building is a real treat, decidedly out of the ordinary in this age of faceless conformity. From the fine old woodwork and ornate metalwork to the overall atmosphere of the place it's the kind of hotel they just don't seem to build anymore. The hotel and the ground floor Atwood Cafe were bustling but it never felt crowded or irritating and once in our room it seemed like we were the only guests, it was so delightfully quiet. The location is perfect, right in the middle of everything - a short walk to all the prime shopping and just minutes walk to theaters. We were even close enough for a walk to Buddy Guy's Legends for a great meal, people watching and entertainment. The Burnham's 5pm wine reception made for a great start to our stay and the morning coffee was similarly well put together (although if you like to brew your own in your room you will be disappointed). We felt truly welcome at the Hotel Burnham and were sorry to have to leave. Next time we stay in Chicago I fully expect to make a return visit to this fine old Kimpton gem.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, May 2, 2013
Dear David E,

We couldn't ask for more! Thank you very much for this raving review. We want to wish you a Happy Belated Anniversary!!!!!! It sound like we didn't disappoint. We can not wait to see you again. Please remember to stay at the Hotel Burnham for all of your special occassions and we will not disappoint you. This is a very special building and I'm glad you had to opportunity to experience it. See you soon.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
1 West Washington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Top Contributor
53 reviews 53 reviews
49 hotel reviews
Reviews in 24 cities Reviews in 24 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed April 20, 2013

My husband and I stayed at the Hotel Burnham during his birthday trip to Chicago, and I cannot say enough about the property and its location and staff. The hotel is located in the heart of downtown, across the street from Macy's/Marshall Fields and easily accessible to multiple forms of public transportation. We loved the history of the building, and the decor was absolutely perfect - even small issues (wallpaper scuffs, a slightly loose faucet) added to the charm! More importantly, our room on the 15th floor was clean and incredibly comfortable - with a lovely view! Our experience was made even better by the staff and their attentiveness and kind welcome. They were helpful, personable, and kind throughout our stay - calling us as soon as our room was ready, leaving a hand-drawn birthday card in the room (among other birthday treats), allowing us to use the staff freezer to hold a birthday treat or two, and many other touches that made the experience that more enjoyable. The service truly is exceptional, and I cannot thank the staff enough for the lovely, relaxing weekend that they made possible. I always recommend Kimpton hotels to family and friends - and look to stay in them myself when traveling for business or pleasure - but the Hotel Burnham is truly something special, even among the other excellent Kimpton properties that I've experienced.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, May 2, 2013
Dear LaurenandRyan,

Wow! we loved your review. Thank you very much for the wonderful 5 star review of the Hotel Burnham. We pride ourselves on getting it right. We are so happy to hear that you were impressed and we lived up to the Kimpton Standard. Hope to see you again soon. Thank you again for a fantastic review.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
1 West Washington Street
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirtland, Ohio
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2013

This was my first stay at this Kimpton property, and, although I was only in Chicago for one night, it was spectaculat highlight of our journey. This historic architecture of the building was retained during its renovation and the rooms were simply beautiful with great views of the city. It is located within a couple of blocks from Millenium Park and the Art Institute of Chicago, so no taxi is required to visit these venues. The Atwood Cafe, a restaurant located within the hotel, provided a delicious birthday dinner for us from a thoughtfully eclectic menu. We were able to nestle by the fireplace during the wine hour, and the staff went above and beyond to fulfill our every need and to assist us in exploring this area of Chicago. It was a wonderful experience, and I would stay at this hotel again in a heartbeat.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, May 2, 2013
Dear Doc Maynard,

We love guest like you! Keep your heartbeating, we want you BACK at the Hotel Burnham. Thank you for the rave review on Tripadvisor. We are delighted to hear that this was the highlight of your trip. Hopefully, you will share this experience with you friend and family so they can also stay at the Hotel Burnham. From the sound of it you will definitely be back, and that's what we want to hear. Can't wait to see you again!!!!!!

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
1 West Washington Street
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, MN
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 17, 2013

I have never been disappointed when staying at Hotel Burnham. I feel myself relax as I enter the doors knowing that I'm going to be treated like family--better than family. From the comfortable rooms to the "wine hour" to the door man who always greets you with a smile--it all makes for a wonderful stay.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, May 2, 2013
Dear Dmbotz,

We are family! And it's always great to have you stay with us. We really appreciate your superb review of the hotel and staff on Tripadvisor. You are always welcomed at the Hotel Burnham. Thank you for being a loyal guest and we look forward to seeing you this summer.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
1 West Washington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Burnham - a Kimpton Hotel

Address: 1 W Washington St, Chicago, IL 60602
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Chicago
#6 Romantic Hotel in Chicago
#8 Spa Hotel in Chicago
#11 Luxury Hotel in Chicago
#13 Family Hotel in Chicago
#15 Business Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Burnham - a Kimpton Hotel 4*
Official Description (provided by the hotel):
Chosen by Conde Nast Traveler as one of the best hotels in the world, the Hotel Burnham is an intimate boutique hotel like no other. Housed in the landmark Reliance Building, now beautifully restored, the Hotel Burnham provides an authentic, luxurious and historic taste of the Windy City. In the heart of the Chicago Loop, across from Millennium Park, and adjacent to Atwood Café, the hotel is near Chicago's top destinations and attractions. ... more   less 
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Also Known As:
Hotel Burnham Kimpton
Hotel Burnham Chicago

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