I resided in downtown Chicago for approximately 18 years, had dined at their restaurant once. I had always wanted to stay at the hotel after they completed the full renovations to bring the hotel back to its original state. It is absolutely gorgeous! They have done such an amazing job making you feel like you are literally on a historic adventure, however updated with gorgeous glamour. Every staff member is wonderful and helpful, and so friendly. My husband I and I stayed there to celebrate our 2nd year anniversary and to attend the Opera. We traveled with our small dog, Sadie. We were so surprised and pleased that this gorgeous hotel allows pets as we were very happy that she could attend with us and not to be boarded. There are so many noteworthy compliments:
1.) they hotel key is literally an old time gold key that you use. It makes you feel like you are staying in a historic treasure.
2.) It has a great view of downtown Chicago
3.) They have a wonderful complimentary wine hour for guests in a lovely seating area w/fireplace
4.) the food at the restaurant is fantastic!
5.) they make you feel special as they are generally interested in what you are doing in Chicago while you stay with them.
6.) they have a great stocked hotel fridge and there is plenty of room to put anything additional that you purchased outside of the hotel in it.
All in all, this is the best hotel I have EVER stayed in to date. We had an amazing stay and experience that was memorable and we will stay there again most likely when we celebrate many of our wedding anniversaries :)