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Hotel Burnham - a Kimpton Hotel: Traveler Reviews

4.0 of 5
1 W Washington St, Chicago, IL 60602
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Hotel Burnham - a Kimpton Hotel
Ranked #10 of 164 hotels in Chicago
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760 reviews from our community

Traveler rating
    558
    147
    29
    14
    12
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Families
84
 
Couples
245
 
Solo
67
 
Business
173
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Chicago, Illinois
1 review
“Great hotel right across from the State Street Macy's in Chicago”
5 of 5 stars Reviewed December 3, 2012

Staff was BEYOND nice and accommodating from the moment we pulled up to the valet until we checked out. Darnell at the front desk was awesome. Made sure we had a room with a great view of the Thanksgiving Day parade and seemed genuinely concerned that we were happy throughout our stay. Rest of the staff was great as well. Nicest bellman ever. Hotel was very clean, lots of charm and very chic. Can't wait to stay again. By the way, a girlfriend of mine has stayed at a bunch of other hotels in other cities owned by this same chain and she had great experiences at all of them as well. Sign up for their rewards program and get free WiFi and a $10 mini bar credit plus I found a 20% off coupon code for room after I did which made the room charge beyond reasonable for the location.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bnbvkelly about Hotel Burnham - a Kimpton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review
December 4, 2012
Dear Bnbvkelly,

Thank you for choosing the Hotel Burnham and certainly thank you for the amazing review. As a Kimpton Hotel we pride ourselves on providing the best customer service to ensure that our guest has the best time possible. I'm happy to hear that it was a home run! Thanks again for sharing your review on Tripadvisor and we look forward to your next visit. Happy Holidays to you and your family.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Top Contributor
68 reviews 68 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
38 helpful votes 38 helpful votes
“Excellent Location”
4 of 5 stars Reviewed December 3, 2012

Centrally located, with ready access to Blue Line -- so easy to get to from ORD. Staff were very professional upon arrival. Eighth floor provided excellent view of city, and building interior is wonderfully restored. Kimpton hotels are my favorite, so as a first time stay at this property I was looking forward to seeing the room. All amenities up to Kimpton standards. I would have rated the stay excellent If the carpet condition (a big deal for me) wasn't as worn. If I was staying more than one night, I would have asked for a room change to see if other rooms were similar. Overall I'd recommend.

Room Tip: This hotel is in the financial district, and is quiet at night. Easy walking distance to other side...
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by cooncat123 for Chicago
Ask cooncat123 about Hotel Burnham - a Kimpton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review
December 4, 2012
Dear Cooncat123,

Thank you so much for sharing your feedback on Tripadvisor. I'm very pleased to hear that you enjoyed your stay at the Hotel Burnham. We love to hear that our guest enjoyed the hotel as well as the staff. We take pride in prividing the best customer service possible. I would like to apologized for the worn carpet. We are working on getting a refresh of the guest rooms in 2013, this will include a carpet change. Again, I apologize and hope this doesn't change you perception of the hotel. Thanks again and Happy Holidays to you and your family.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
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donchamp
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“Wonderful hotel in the middle of everything...with GREAT staff”
5 of 5 stars Reviewed December 2, 2012

Starting with Emil the front desk supervisor , the concierge and the bartender at the attached restaurant, all the staff made the stay at this boutique hotel a pleasure. Theaters, shopping . The chriskindl Christmas market and plenty of great restaurants were all within walking distance. Millenium park a few blocks away not to be missed. Room was a little small but very clean and quiet with a great view. Definitely will stay here next time in Chicago.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review
December 4, 2012
Dear Donchamp,

Thank you for taking a moment to share your experience at the Hotel Burnham on Tripadvisor. We are veryt fortunate to have wonderful staff in an amazing location. We are in the heart of the Loop which makes us just steps away from Theatre District, Shopping, Restaurants and Millenium Park, you really couldn't ask for more. Thanks again for your wonderful review and I will definitely share this with the staff. Happy Holidays to you and your family.

Best,

Tonya Scott
General Manager
Hotel Burnham
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New Jersey
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Burnham made Chicago "My Kind of Town"”
5 of 5 stars Reviewed December 2, 2012

My husband and I stayed at the Burnham Kimpton Hotel the weekend of November 16th. I was there on business but arrived early to take in what Chicago had to offer. As we had arrived early we had lunch at the Atwood Cafe in the hotel and met the most amazing waiter Nick. Now mind you, all of the staff at this hotel were phenomenal but for me Nick went above and beyond. Not only did he wait on us through lunch, he also made certain when our room was ready and had a surprise of "Garrett's Popcorn" (a must) and a very nice note placed there ahead of our arrival. Darryl was also a wonderful employee to meet; in fact everyone we encountered was terrific. Would HIGHLY recommend this quaint and personable venue for anyone looking to experience not only the windy city, but the warmth of Chicago. We are looking forward to another visit soon and will definitely repeat our stay at the Burnham Kimpton Hotel.

Room Tip: We had a corner suite on the thrid floor. Try for a higher level for noise reduction.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by Madea-Dani for Chicago
Ask Madea-Dani about Hotel Burnham - a Kimpton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review
December 4, 2012
Dear Madea-Dani,

Thank you for choosing Hotel Burnham and certainly, thank you for the wonderful review. I'm really excited to hear that you had some time to take in some of the wonderful things about Chicago. The Atwood Cafe is a GREAT restaurant with a exceptional staff... "Nick" is a gentleman that prides himself on getting it right as does all the staff. Thanks again for the rave review and we looking forward to your next visit. Happy Holidays to you and your family.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
Report response as inappropriate
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Manchester, United Kingdom
Top Contributor
109 reviews 109 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
35 helpful votes 35 helpful votes
“In the heart of everything.”
4 of 5 stars Reviewed November 30, 2012

Right in the middle of everything. Used this hotel after we had got off the Amtrak train. Short walk from Union station. Might want to get a taxi if you have lots of luggage.

Rooms were really nice. Good size and felt quite new. Staff were really friendly. We had breakfast in the lobby, which was not extensive, but just nice to start the day.

Really well located for all Chicago attractions and transport needs.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask MysticManc about Hotel Burnham - a Kimpton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review
December 4, 2012
Dear MysticManc,

Thank you so much for taking the time to write about your stay at the Hotel Burnham. I'm really excited to hear the the location was exceptional and the hotel met all of your needs. It always wonderful to hear about our guests experience, especially when it's good. We hope to see you soon and thank you again for sharing your review on Tripadvisor.

Happy Holidays,

Tonya Scott
General Manager
Hotel Burnham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hotel Burnham - a Kimpton Hotel

Also Known As:
Hotel Burnham Kimpton
Hotel Burnham Chicago
Address: 1 W Washington St, Chicago, IL 60602
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Onsen Hotels in Chicago
#4 Romantic Hotels in Chicago
#8 Family Hotels in Chicago
#10 Luxury Hotels in Chicago
#11 Business Hotels in Chicago
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Chosen by Conde Nast Traveler as one of the best hotels in the world, the Hotel Burnham is an intimate boutique hotel like no other. Housed in the landmark Reliance Building, now beautifully restored, the Hotel Burnham provides an authentic, luxurious and historic taste of the Windy City. In the heart of the Chicago Loop, across from Millennium Park, and adjacent to Atwood Café, the hotel is near Chicago's top destinations and attractions. ... more   less 
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