Staff was BEYOND nice and accommodating from the moment we pulled up to the valet until we checked out. Darnell at the front desk was awesome. Made sure we had a room with a great view of the Thanksgiving Day parade and seemed genuinely concerned that we were happy throughout our stay. Rest of the staff was great as well. Nicest bellman ever. Hotel was very clean, lots of charm and very chic. Can't wait to stay again. By the way, a girlfriend of mine has stayed at a bunch of other hotels in other cities owned by this same chain and she had great experiences at all of them as well. Sign up for their rewards program and get free WiFi and a $10 mini bar credit plus I found a 20% off coupon code for room after I did which made the room charge beyond reasonable for the location.