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“Excellent Location” 4 of 5 stars
Review of Hotel Burnham - a Kimpton Hotel

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Hotel Burnham - a Kimpton Hotel
4.0 of 5 Hotel   |   1 W Washington St, Chicago, IL 60602 (The Loop)   |  
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Ranked #12 of 171 Hotels in Chicago
GreenLeadersGold level
Colorado
Top Contributor
86 reviews 86 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
49 helpful votes 49 helpful votes
“Excellent Location”
4 of 5 stars Reviewed December 3, 2012

Centrally located, with ready access to Blue Line -- so easy to get to from ORD. Staff were very professional upon arrival. Eighth floor provided excellent view of city, and building interior is wonderfully restored. Kimpton hotels are my favorite, so as a first time stay at this property I was looking forward to seeing the room. All amenities up to Kimpton standards. I would have rated the stay excellent If the carpet condition (a big deal for me) wasn't as worn. If I was staying more than one night, I would have asked for a room change to see if other rooms were similar. Overall I'd recommend.

Room Tip: This hotel is in the financial district, and is quiet at night. Easy walking distance to other side...
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, December 4, 2012
Dear Cooncat123,

Thank you so much for sharing your feedback on Tripadvisor. I'm very pleased to hear that you enjoyed your stay at the Hotel Burnham. We love to hear that our guest enjoyed the hotel as well as the staff. We take pride in prividing the best customer service possible. I would like to apologized for the worn carpet. We are working on getting a refresh of the guest rooms in 2013, this will include a carpet change. Again, I apologize and hope this doesn't change you perception of the hotel. Thanks again and Happy Holidays to you and your family.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
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1,059 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (230)
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donchamp
Top Contributor
54 reviews 54 reviews
8 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 2, 2012

Starting with Emil the front desk supervisor , the concierge and the bartender at the attached restaurant, all the staff made the stay at this boutique hotel a pleasure. Theaters, shopping . The chriskindl Christmas market and plenty of great restaurants were all within walking distance. Millenium park a few blocks away not to be missed. Room was a little small but very clean and quiet with a great view. Definitely will stay here next time in Chicago.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, December 4, 2012
Dear Donchamp,

Thank you for taking a moment to share your experience at the Hotel Burnham on Tripadvisor. We are veryt fortunate to have wonderful staff in an amazing location. We are in the heart of the Loop which makes us just steps away from Theatre District, Shopping, Restaurants and Millenium Park, you really couldn't ask for more. Thanks again for your wonderful review and I will definitely share this with the staff. Happy Holidays to you and your family.

Best,

Tonya Scott
General Manager
Hotel Burnham
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New Jersey
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 2, 2012

My husband and I stayed at the Burnham Kimpton Hotel the weekend of November 16th. I was there on business but arrived early to take in what Chicago had to offer. As we had arrived early we had lunch at the Atwood Cafe in the hotel and met the most amazing waiter Nick. Now mind you, all of the staff at this hotel were phenomenal but for me Nick went above and beyond. Not only did he wait on us through lunch, he also made certain when our room was ready and had a surprise of "Garrett's Popcorn" (a must) and a very nice note placed there ahead of our arrival. Darryl was also a wonderful employee to meet; in fact everyone we encountered was terrific. Would HIGHLY recommend this quaint and personable venue for anyone looking to experience not only the windy city, but the warmth of Chicago. We are looking forward to another visit soon and will definitely repeat our stay at the Burnham Kimpton Hotel.

Room Tip: We had a corner suite on the thrid floor. Try for a higher level for noise reduction.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, December 4, 2012
Dear Madea-Dani,

Thank you for choosing Hotel Burnham and certainly, thank you for the wonderful review. I'm really excited to hear that you had some time to take in some of the wonderful things about Chicago. The Atwood Cafe is a GREAT restaurant with a exceptional staff... "Nick" is a gentleman that prides himself on getting it right as does all the staff. Thanks again for the rave review and we looking forward to your next visit. Happy Holidays to you and your family.

Warm regards,

Tonya Scott
General Manager
Hotel Burnham
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Manchester, United Kingdom
Top Contributor
211 reviews 211 reviews
46 hotel reviews
Reviews in 64 cities Reviews in 64 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed November 30, 2012

Right in the middle of everything. Used this hotel after we had got off the Amtrak train. Short walk from Union station. Might want to get a taxi if you have lots of luggage.

Rooms were really nice. Good size and felt quite new. Staff were really friendly. We had breakfast in the lobby, which was not extensive, but just nice to start the day.

Really well located for all Chicago attractions and transport needs.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamGM, General Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, December 4, 2012
Dear MysticManc,

Thank you so much for taking the time to write about your stay at the Hotel Burnham. I'm really excited to hear the the location was exceptional and the hotel met all of your needs. It always wonderful to hear about our guests experience, especially when it's good. We hope to see you soon and thank you again for sharing your review on Tripadvisor.

Happy Holidays,

Tonya Scott
General Manager
Hotel Burnham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 24, 2012

If your Chicago get away includes the theater, and with so many pre-and post- Broadway productions making their way through town why wouldn't it, the Hotel Burnham is a must! One block south of the Oriental, three blocks east of the Cadillac and two blocks north of the Bank of America Theater, with very good restaurants along the way to them all including The Atwood off the Burnham's lobby. The hotel itself is excellent. Although having been designated as the world's tallest steel structured skyscraper for only one week, the Burnham's complete renovation and refurbishing is as new as any other maintaining the glamor and architecture of yesteryear. I love it's charm which is why my wife and I have stayed at the Burnham annually for the past nine years. The staff is friendly and accommodating greeting us by name upon arrival and through our stay. The doorman, the bellman, the front desk receptionists, the floor service staff and the hotel's manager always wear a smile and have yet uttered the word "no" to any request that I've made. All hotels should be this good. If Chicago's Loop is your destination, so should be the Hotel Burnham.

Room Tip: Being a hotel in the heart of the city, street traffic may be more noticeable on the Burnham's l...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamFOM, Front Office Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, December 1, 2012
Thank you so much Charles R for your fantastic review! We'll see you next year!
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Wonder Lake, IL
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 23, 2012

This is our third year in hopefully a long list of years to come staying at Hotel Burnham the night before Thanksgiving to celebrate my birthday.
The staff was wonderful, from some pre stay questions until checkout. The room was perfect, everything top notch and up to their usual standards.
The breakfast on the second floor on Thanksgiving morning was a nice suprise, along with the letter we received upon check in with parade information.
Cannot wait to book for next year!!!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamFOM, Front Office Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, December 1, 2012
Bchrisanna,

Thanks for choosing to celebrate your birthday with us every year...we love celebrations! I'm glad all staff were so good to you guys! We very much look forward to celebrating with you next year.

Until then,

Jack
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jef-ind
Top Contributor
177 reviews 177 reviews
63 hotel reviews
Reviews in 97 cities Reviews in 97 cities
119 helpful votes 119 helpful votes
5 of 5 stars Reviewed November 22, 2012

I chose this place for a daddy-daughter weekend largely because of its location -- just opposite Marshall Fields on State and Washington. The highlight for me was the historic building that has been beautifully restored. The staff were very friendly, welcoming, and helpful. The rooms were well appointed and spotless. They also were very welcoming to my eight-year-old daughter. We had breakfast in the Atwood cafe in the lobby. The service was very good and service was fine as well. Would definitely recommend this for a weekend or other stay in downtown Chicago. Higher level rooms have a great view down State Street and are also a bit less noisy.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurnhamFOM, Front Office Manager at Hotel Burnham - a Kimpton Hotel, responded to this review, December 1, 2012
It sounds like you and your daughter had a great weekend, jef-ind! I'm so happy that the Burnham was able to enhance it. Thanks for your review, and hopefully we'll get to have you both back again soon!
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Additional Information about Hotel Burnham - a Kimpton Hotel

Address: 1 W Washington St, Chicago, IL 60602
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Chicago
#4 Romantic Hotel in Chicago
#8 Spa Hotel in Chicago
#11 Luxury Hotel in Chicago
#13 Family Hotel in Chicago
#18 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Burnham - a Kimpton Hotel 4*
Number of rooms: 122
Official Description (provided by the hotel):
Chosen by Conde Nast Traveler as one of the best hotels in the world, the Hotel Burnham is an intimate boutique hotel like no other. Housed in the landmark Reliance Building, now beautifully restored, the Hotel Burnham provides an authentic, luxurious and historic taste of the Windy City. In the heart of the Chicago Loop, across from Millennium Park, and adjacent to Atwood Café, the hotel is near Chicago's top destinations and attractions. ... more   less 
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Also Known As:
Hotel Burnham Kimpton
Hotel Burnham Chicago

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