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“Valentines Day Weekend” 5 of 5 stars
Review of Hilton Garden Inn Chicago Downtown/Magnificent Mile

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Hilton Garden Inn Chicago Downtown/Magnificent Mile
3.0 of 5 Hotel   |   10 E. Grand Avenue, Chicago, IL 60611   |  
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Earn Double Points
Ranked #36 of 177 Hotels in Chicago
Certificate of Excellence 2014
Indianapolis, United States
1 review
“Valentines Day Weekend”
5 of 5 stars Reviewed February 19, 2014

Perfect weekend getaway at the Hilton Garden Inn. The location makes it even better being close to all the shops and restaurants. We received great service throughout the entire stay. The room was newly renovated and looked very modern and clean.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, February 20, 2014
Thank you for taking the time to share your comments with us. It was great hearing that you enyoyed your experience in our remodeled guestrooms and that we helped you enjoy a special weekend away. We look forward to seeing you back again soon!
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1,232 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Louis, Missouri
1 review
5 of 5 stars Reviewed February 17, 2014

Amazing customer service with and awesome location and price. I travel to Chicago both for pleasure and for work. I have stayed at this Hilton Garden a handful of times and have always been happy.

I had an issue with a previous stay due to my companies booking format, at the time didn't feel like it was a big enough issue especially since it was not there fault. But during another trip I spoke to Selma just to see if anything could be done. Selma went above and beyond my expectations. She earned my loyalty.

Thanks Selma.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, February 19, 2014
Thank you for taking the time to share your feedback and positive comments with us! Our hotel takes great pride in its customer service and daily focus on making each guest interaction memorable. You can be sure that Selma will be recognized for her efforts and wil appreciate you taking the time to highlight her service. Thank you again and we look forward to seeing you back with us again soon!
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Lloydminster, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 15, 2014 via mobile

It's a good rate for downtown, but be advised Valet parking is $61 (with in and out privileges!), and you'll pay by the item for laundry. I'd like to pay $4-6 for a self-serve coin-op, or $12-20 for sending it out at the front desk. They want $4.50 each pair of underwear, bra, pair of socks, and more for each shirt. I'm not paying $120 to get my laundry done. Great location, but not suited to a business traveller witha rental car.

Stayed February 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, February 19, 2014
Thank you for sharing your comments regarding your recent stay with us. We regret that you found the pricing for our valet and laundry service to be higher than anticipated. Please note that our valet parking pricing is consistent with the other hotels here downtown and the recent price increase was due to a hefty Chicago tax increase last summer. We do hope that after you do some comparison shopping that you elect to stay with us again the next time your travel plans include our wonderful city.
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Saint Paul, Minnesota
Top Contributor
176 reviews 176 reviews
144 hotel reviews
Reviews in 103 cities Reviews in 103 cities
206 helpful votes 206 helpful votes
3 of 5 stars Reviewed February 13, 2014

This hotel occupies the 12th through 23rd floors of a building near many restaurants and shopping. The rates are decent. It’s located just 3 blocks from Michigan Avenue. The CTA stop (red line) is right on the corner next to the hotel. Rooms have a mini-fridge and microwave, and there’s full Jewel-Osco grocery store right across the street that has fresh produce and a deli bar with many pre-made salad choices. PF Chang’s, sushi, Weber Grill, Chipotle, and Rock Bottom Brewery are all within a block or less.

Regarding my stay in particular, the hotel is currently undergoing renovation. They sent an advance email telling me that their pool would be unavailable during my stay and that they’d assist in finding me another place to stay if that was important. That was a smart and nice touch (many hotels wouldn’t think to do this). I was here on business, though, and didn’t care about the pool, so I came anyway.

At check-in, they made a big deal about putting me in a “very nice, renovated” room, but their renovation apparently doesn’t include much soundproofing, particularly on the doors. I had work to do until about 4 a.m. the first night of my stay and wanted to sleep in ‘til 10 the next morning. But the screaming kids in the room with the connecting door were so loud that they might as well have been inside my room. Also, the well-meaning but very loud housekeeping staff made a heck of a lot of noise in the hallway... particular with their walkie-talkies turned up to broadcast level. The second morning of my stay was a Monday. That brought the pounding and drilling of the renovation upstairs which was also quite loud (funny, the advance letter didn’t tell me about that, which WOULD have been reason enough for me to switch hotels). Their new heating system in the room is very efficient, but also very noisy (I actually had to turn up the volume just to hear the TV every time the thing came on). Together with the screaming kids next door, it was like attending a performance of Stomp combined with the Vienna Boys Choir in a wind tunnel.

The internet’s free, though.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, February 17, 2014
Thank you for sharing your comments with us on Trip Advisor. As you highlighted, the ongoing renovation does provide some noise challenges during the weekday business hours, however things such as our housekeeping radio volume are things we can control and will get corrected. We are in the home stretch of the renovation and hope you give us another opportunity so you can experience the new product first hand!
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Melbourne, Australia
Top Contributor
80 reviews 80 reviews
37 hotel reviews
Reviews in 44 cities Reviews in 44 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed February 13, 2014

The hotel is undergoing refurbishment and we were lucky to get one of the freshly redone ones on the 21st floor. The room is pretty normal hilton standard, clean and roomy. Comfy beds but rather flat pillows. The AC kicks in and roars like a lion though, the first time it did it, I woke up in shock. Not a biggie unless you're a totally light sleeper. Location wise it is great, numerous restaurants around the area, shopping at magnificent mile just a short walk away (there's also a shortcut 2 minutes away through the back of Nordstrom). We went during the polar vortex and were totally frozen but we still managed to walk all over the place.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, February 17, 2014
Thank you for taking the time to share your detailed feedback with us regarding your recent stay. We appreciate hearing your thoughts on our new room product and bedding upgrade. We look forward to welcoming you back again the next time your travel plans include our wonderful city.
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Columbia, Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed February 12, 2014

Very nice hotel for the price. Totally worth it.
Excellent service at checkin. very friendly and seem to really care.
the rooms are good and clean. Starbuck breakfast in the lobby very convinient but also possible to sit at the restaurant for very decent american food and breakfast.

Excellent location as well.

Keep it this way

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, February 13, 2014
Thank you for choosing to stay with us and for sharing your feedback. We appreciate your kind words about our team and our hotel's central location! We hope that the next time your travels include our great city that we are your hotel of choice.
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Naperville, United States
1 review
5 of 5 stars Reviewed February 11, 2014

Close to everything and outstanding value and service for the price. The Weber Grill Restaurant is attached and has a great bar and great food with outstanding service and price point. Friendly, homelike atmosphere and met others who stay there for that reason. This is in spite of construction at the hotel which will only make this stay better in the future. Had a great trip and a great stay.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, February 13, 2014
Thank you for taking the time to share your feedback with us regarding your recent stay. We appreciate your glowing comments and you can be sure your feedback regarding our friends at Weber Grill will also be shared. We look forward to welcoming you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Chicago Downtown/Magnificent Mile

Address: 10 E. Grand Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Chicago
#30 Family Hotel in Chicago
#36 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chicago Downtown/Magnificent Mile 3*
Number of rooms: 357
Official Description (provided by the hotel):
Located just off the Magnificent Mile in the heart of downtown Chicago, the Hilton Garden Inn has everything you need, just where you need it!Enjoy juicy steaks and burgers right off the grill at Chicago’s very own Weber Grill or just relax with a drink at Smoky Joes Bar located inside the hotel. Keep caffeinated with our very own Starbucks located right in the lobby. Over 200 restaurants and bars including Rock Bottom Brewery, Harry Caray’s, Cantina Laredo Mexican Cuisine, and Chicago’s newest addition Michael Jordan’s Steakhouse are all within walking distance.Many of Chicago’s unique entertainment options are in our neighborhood like world famous Navy Pier, endless shopping on the Magnificent Mile, Second City Comedy Club, Comedy Sports, Chicago Theatre, Apollo Theatre and so much more. ... more   less 
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Also Known As:
Hilton Garden Inn Chicago Downtown Magnificent Mile Hotel Chicago
Hilton Chicago

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