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“Great location” 4 of 5 stars
Review of Hilton Garden Inn Chicago Downtown/Magnificent Mile

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Hilton Garden Inn Chicago Downtown/Magnificent Mile
3.0 of 5 Hotel   |   10 E. Grand Avenue, Chicago, IL 60611   |  
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Ranked #44 of 167 hotels in Chicago
Montreal
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
“Great location”
4 of 5 stars Reviewed November 3, 2013

Great location,really handy for the underground,shops & restaurants. Breakfast at the Weber Grill was a bonus. Not the usualThe gym and pool was pretty good for a hotel. Staff were friendly and helpful.

My one criticism of the stay was that there was obviously a large party of people booked in a number of rooms on the same floor and they had clearly come to party. I was disturbed two nights in a row, the first night I let it slide, but the second night being woken up with their loud arrival at 2.00 am until 3.00 am was the last straw. Talking, shouting in the corridor, banging on doors etc. The group were immature and had no respect for anyone else in hotel and by sheer bad luck we were situated in close proximity.

The hotel did deal with the situation and I understand this must be hard for a hotel to control. On checking out the front office supervisor was understanding and did deal with the complaint very well.

I would stay at this hotel again and put it down to bad luck.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, November 4, 2013
Thank you for taking the time to share your feedback with us regarding your recent stay experience. We never like hearing that other guests step in the way of others ability to fully enjoy their stay with us. I am glad that you brought this to the attention of our team so we could try and help make it right. We have increased our security presence during the overnight hours in attempt to get in front of situations like this. We do hope you afford us another opportunity to serve you again.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Goffstown, United States
1 review
5 of 5 stars Reviewed October 31, 2013

I'm a frequent traveler and the staff at this hotel were hands down the most friendly across the board I've come across. It was my son's 8th birthday while we were there and the staff went out of there way consistently to celebrate him and make it a really special stay.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, November 4, 2013
Thank you for sharing your comments with us regarding your recent stay experience. It was great hearing that our team members had such a positive impact on your stay along with your son's! We hope he enjoyed his 8th birthday here with us and look forward to seeing you back here again with us soon!
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Tampa, United States
1 review
5 of 5 stars Reviewed October 29, 2013

Once again, Hilton delivers a clean, consistent quality experience. No massive lobbies or crazy-expensive perks. Just a clean room, nice environment, conveniences and friendly, helpful staff. I seriously couldn't ask for more.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, October 30, 2013
Thank you for your recent post on Trip Advisor regarding your stay experience here with us. We strive to always deliver a clean, consistent, service oriented experience to all of our guests, so its great hearing that we have lived up to that! Thank you again and we look forward to seeing you back with us again soon.
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Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed October 28, 2013

The garden inn was truely exceptional..Kristy at the front desk was so welcoming and surprised us by putting chilled champayne and chocolate covered strawberries in our room while we were out!!
The breakfast was delicious every morning and we had an amazing time here. :) Highly recommended.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, October 30, 2013
Thank you for taking the time to share your comments regarding your recent stay experience with us! We always love hearing a great customer service story and especially when a member of our team is recognized! You can be sure that Kristy will be appreciative of your comments. Thank you again!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 28, 2013 via mobile

We had a great time for a a family weekend . We particularly enjoyed the pool although i wish it was a bit updated and the Sauna was not working and was closed . The lounge area was very nice with a nice breakfast and afternoon coffee . Overall had a great experience and would come back again ! The best part is the proximity to all the michigan ave attractions

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, October 30, 2013
Thank you for taking the time to share your feedback with us! We are glad that you enjoyed your stay with us and our proximity to man of Michigan Avenue's many attractions. I did want to make sure to let you know that our pool and sauna will be undergoing a full rehab at the end of the year, so we look forward to being able to showcase this to you upon your next visit in 2014!
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Israel
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 25, 2013

I visited Chicago on a business trip with a colleague. We stayed in two different floors and suffered from same problem: lots of noise. We both had to unplug the minibar in the room because it was to noisy. People were extremly loud in the coridors, and I know the hotel cannot control that; but inside the rooms we could hear every conversation, doors slaming, exc. I stayed at Hilton Garden Inn hotels before, and never had any problem. It is a shame, because the location is great and we paid lots of money for this stay.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, October 28, 2013
Thank you for taking the time to share your feedback with us regarding your recent stay experience. It was disappointing to hear that you encountered the noise issues you highlighted. We have taken the step of adding additional security during the overnight hours to help control guests activity in the hallways and public areas. We will revisit this again to ensure that we are deploying them in the most effective way. We do hope we get the opportunity to welcome you back here again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 21, 2013

Staff was friendly, very close to the magnificent mile, the red line subway and howl at the moon! Everything was very walkable . Also, Westown Cafe/bakery was just around the corner - great for coffee and breakfast! Hotel was clean and the front desk staff was very helpful. Our room was not cleaned on day two perhaps a just a misunderstanding with the housekeeping department. Despite this, it was still a good stay!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review, October 23, 2013
Thank you for taking the time to share your comments regarding your recent stay with us! We are happy to hear that you enjoyed your stay and some of the many attractions within walking distance of our hotel. My apologies for the mix up with having your room clean. I'm not sure what occurred, but please note that we always have someone available to clean if you so request, regardless of the time. Again, thank you for your comments and we look forward to seeing you back with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Chicago Downtown/Magnificent Mile

Address: 10 E. Grand Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#35 Business Hotel in Chicago
#37 Romantic Hotel in Chicago
#45 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chicago Downtown/Magnificent Mile 3*
Official Description (provided by the hotel):
Located just off the Magnificent Mile in the heart of downtown Chicago, the Hilton Garden Inn has everything you need, just where you need it!Enjoy juicy steaks and burgers right off the grill at Chicago’s very own Weber Grill or just relax with a drink at Smoky Joes Bar located inside the hotel. Keep caffeinated with our very own Starbucks located right in the lobby. Over 200 restaurants and bars including Rock Bottom Brewery, Harry Caray’s, Cantina Laredo Mexican Cuisine, and Chicago’s newest addition Michael Jordan’s Steakhouse are all within walking distance.Many of Chicago’s unique entertainment options are in our neighborhood like world famous Navy Pier, endless shopping on the Magnificent Mile, Second City Comedy Club, Comedy Sports, Chicago Theatre, Apollo Theatre and so much more. ... more   less 
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Also Known As:
Hilton Garden Inn Chicago Downtown Magnificent Mile Hotel Chicago
Hilton Chicago

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