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“Great locations for business meetings” 5 of 5 stars
Review of Hampton Inn & Suites Chicago - Downtown

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Hampton Inn & Suites Chicago - Downtown
3.0 of 5 Hotel   |   33 West Illinois St, Chicago, IL 60654   |  
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Ranked #34 of 178 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Wheeling, Illinois
1 review
“Great locations for business meetings”
5 of 5 stars Reviewed June 3, 2013

I don't often write reviews, in fact more often than not it's only for a bad experience. But here I figured I would chime in. My company had a business meeting scheduled at the hotel and when I first arrived to set up in the conference room, I realized that I had communicated the wrong setup that I was looking for in the room. Without hesitation the hotel was kind enough to change the setup for me at the last minute.

We were carrying equipment in and out of the hotel both before and after the meeting and the valet or other hotel staff were always there to pretty much open every door. The terrace on the second floor was a great spot for us to conduct part of our meeting as well and it was nice having access to an outdoor location without having to go out on the street.

Overall it was a great location for our group and we'll be coming back.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, June 20, 2013
Thank you MichaelNovo for sharing your experience of your recent stay with us at the Hampton Inn & Suites Chicago Downtown. I am so happy to hear that our property worked out for you to have a very successful meeting. Glad you were able to utilize our outside terrace to meet as well. That is 1 of my favorite features of the property.

We hope to see you again soon wheter it be for business or leisure.

All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,716 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (394)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Tampa, FL
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 2, 2013

This hotel is across the street from the fire station and surrounded by bars that blast music all day tiL 10 pm at night. The hotel's answer is to offer you earplugs!! At $300 per night for a room, this is absolutely disgusting. You can do much better than this in Chicago.

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, June 20, 2013
Thank you Savetheday for sharing your experience of your recent stay with us at the Hampton Inn & Suites Chicago Downtown. I regret that you were not able to get much rest during your visit due to the neighboring fire station and bars. However, I really appreciate your feedback and comments regarding the noise in the area.

I would love to speak with you in person to find out what more we could have done to better enhance your experience with us so that you will not have the same issue upon future visits. Please feel free to contact me at your convenience. Thank you in advance.

All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed May 31, 2013

We were traveling with our 2-year-old and therefore looking for a true 1-bedroom suite, in River North, with a pool. This hotel was perfect! The room was terrific, pool was fun (if just a bit cool), and the hot breakfast was above average. The staff could not have been nicer and were even able to accommodate our request for an early check in (on the day we arrived). Easy walk, trolley, etc. to Navy Pier and Millennium Park. A bit of street noise at night, but it didn't disrupt sleep. Recommended!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
165 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed May 30, 2013

Location is fantastic. Not a heavily staffed hotel, so better if you're self-sufficient. Breakfast was your pretty standard Hampton Inn breakfast. Liked our room which faced the back of the property (quieter). Rooms very nice, but again, sort of the standard. Prices seem to vary wildly from day to day. We're paying a different rate every day for a suite for four days which seems a bit odd -- ranging from $170 on Wednesday night to $400 on Saturday night.

Room Tip: Back of hotel = quiet. Front, not so much.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, June 20, 2013
Thank you TJDenver5280 for sharing your experience of your recent stay with us at the Hampton Inn & Suites Chicago Downtown. I am glad to hear that we were able to accomodate you with a quieter interior room.

I know that the fluctuating room rates can bit of a hassle. Unfortunately, the rates are determined by a lot of different factors. The primary reason for the increase over the weekend is due to holidays and special events in the area/city that casues a large demand of rooms. We do our best to stay with in the same price median as our local competitors while still providing exceptional service to our guests.

We do hope to see you again soon. We have an interior room with your name on!

All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 30, 2013

By far the friendliest hotel I have ever stayed at. The front desk was helpful and efficient. They even helped with a fax I needed to send. The bell men were always welcoming and full of smiles. The gentleman that helped stow our luggage had great attraction information. The breakfast staff made you feel like family. It seemed like they really liked their job, and that translates to the guest experience. Everyone we encountered was great, but the star of the hotel is JANITA WALTON! Love her! She was super friendly, helpful, knowledgable, and just made our stay a real pleasure.
The location is perfect.
The hotel is very clean.
If I ever make it back to Chicago I will definitly stay with my "friends" at the Hampton Inn, and you should too! Happy travels!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, June 20, 2013
KENDALL!!!!!!!! You are great! Thank you so much for the shoutout! I am so happy that you and your fashionably-beautiful mom enjoyed your time with us and that each and every one of our staff members played their role in helping create the best experience possible.

Please do not keep your friends here waiting too long. We would love to see you guys again, hopefully sooner than later. :-)

Your friend,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boston,ma
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 29, 2013 via mobile

We got here early morning and had to wait for a room. We are HH members as well as Hilton timeshare owners. We enjoy the quality of product and service. We had read that for this location it's best to be on the higher floor because of the street noise. The fire department is just a block away and we heard them at least 3 times a night. After we got our room around 3pm we decided to relax after touring all day. As my wife was getting in the bed or out, she scratched her leg on a spring sticking out of the side of the mattress. Normally we love the Hilton beds but not today. As we were heading out that night, we informed the desk person and was present when the engineer came to check it. When we returned at 1 am we had to tell our story again to the new desk clerk. He later found it in the communication book and offered us another room. So we'll moving rooms on our first night to a lower floor but once we entered that room it smelled of smoke and the street noise was ridiculously loud. So we asked for our original room. The next day we were offered another room on the same floor. The pool area is not very relaxing but it is great for families. Parents were letting their children run from the pools to the hot tub. They were shooting water guns and some as small as 3-5 y/o with life vest and floaties were hanging out in the hot tub. Not very relaxing after a long day of walking and sightseeing. The morning breakfast was delicious and the staff working in the breakfast room was friendly and helpful. By the end of our stay, after speaking to the GM we were satisfied with the remedies to make our stay a wonderful one. We would stay here again.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, June 20, 2013
Thank you tempted_44 for sharing your experience of your recent stay with us at the Hampton Inn & Suites Chicago Downtown. I would first off like to apologize for the inconveniences that you experienced on your first night. I assure you that this is not typical at our property. However, I am delighted that our General Manager, Andrew Scarlett, was able to help find a remedy that was feasible for you. All-in-all, I am happy that you enjoyed your experience here with us and we look forward to having you back with us again soon.

All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 29, 2013

Centrally located, walking distance to all attractions; staff members very helpful and friendly with recommendations for restaurants and directions. I will stay at this location again when in Chicago.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, June 20, 2013
Thank you Bradley K for sharing your experience of your recent stay with us at the Hampton Inn & Suites Chicago Downtown. I am happy to hear that you enjoyed your visit. I am glad that our location was perfect for you and that our staff was able to assist you with some local recommendations.

We look forward to you and your family's future visits.

All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Hampton Inn & Suites Chicago - Downtown

Address: 33 West Illinois St, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Chicago
#22 Green Hotel in Chicago
#30 Business Hotel in Chicago
#51 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn & Suites Chicago - Downtown 3*
Number of rooms: 230
Official Description (provided by the hotel):
Experience downtown Chicago from our Hampton Inn & Suites Chicago - Downtown hotel. Located in the heart of trendy River North neighborhood, you're in the ideal location to Chicago's entertainment, shopping and dining venues, with easy access to Navy Pier and Michigan Avenue shops. Explore the Loop's business and theater districts, or discover Field Museum, Adler Planetarium or Shedd Aquarium with your kids during your stay. Start your day with the convenience of Hampton's free hot breakfast. Enjoy free WiFi throughout the hotel. We offer a fitness center, indoor swimming pool, whirlpool and dry sauna. End the day with a reservation at Ruth's Chris Steakhouse connected to our hotel by sky bridge. ... more   less 
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Also Known As:
Hampton Inn And Suites Chicago - Downtown
Hampton Inn & Suites Chicago - Downtown Hotel Chicago
Hampton Inn Chicago Downtown
Chicago Hampton Inn

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