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Hampton Inn & Suites Chicago - Downtown: Traveler Reviews

3.0 of 5
33 West Illinois St, Chicago, IL 60654
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Hampton Inn & Suites Chicago - Downtown
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Ranked #21 of 165 hotels in Chicago
GreenLeadersBronze level
Most recent review
5 of 5 stars Reviewed February 11, 2013
Rosanna V Perrysburg, Ohio
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930 reviews from our community

Traveler rating
    544
    303
    51
    17
    15
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Families
304
 
Couples
190
 
Solo
47
 
Business
187
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Perrysburg, Ohio
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Made my birthday weekend that much better!”
5 of 5 stars Reviewed February 11, 2013

My friends and I traveled to Chicago for my birthday weekend. We had reservations at RPM (right across the street) so we thought staying at the Hampton Inn & Suites would be convenient. However after our stay I would reserve a room here each and every time I go back to Chicago. Every employee we interacted with treated us so well, were very very welcoming, kind, and made us feel like VIPs. The room was clean, the bed comfy, and the breakfast was delicious. My friends and I have nothing bad to say about this hotel. Highly recommend if you are traveling to Chicago!

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review
February 17, 2013
Rosanna V,

Thank you so much for sharing the experience of your recent stay with us here at the Hampton Inn & Suites. We greatly appreciate you taking time out from your busy schedule to write us a review. We were delighted to read what you had to say.

I am ecstatic to hear that were we able to help make your birthday a very happy experience for you. We believe in treating all of our guests as "VIPs." Our team always strives to give the service our guests expect & deserve from check in to check out. We look forward to celebrating many, many more birthdays with you.


All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Nice hotel, will recommend”
4 of 5 stars Reviewed February 10, 2013 via mobile

Very clean, comfortable, like the in room safe, free breakfast has variety of hot and cold items, just ask for king room on high floor or 2 beds as those rooms face opposite of fire dept next door. Got expedia deal and would definitely stay again

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review
February 17, 2013
Boonye H,

Thank you so much for sharing the experience of your recent stay with us here at the Hampton Inn & Suites. We greatly appreciate you taking time out from your busy schedule to write us a review. We were delighted to read what you had to say.

We appreciate the comments regarding the cleanliness & comfort of our rooms. I am also happy that you were able to find such a great deal from one of the 3rd party booking sites that we work with. We look forward to having you back with us at the Hampton on your next trip to Chicago.


All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com

All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central, Illinois
Top Contributor
56 reviews 56 reviews
52 hotel reviews
Reviews in 40 cities Reviews in 40 cities
84 helpful votes 84 helpful votes
“Good room and front desk service, but breakfast disappoints”
4 of 5 stars Reviewed February 8, 2013

I booked a one-night stay at this property and felt like I received a good service (especially at the front desk and valet parking) and value for the money -- until breakfast.

I have stayed at numerous Hampton Inns over the years and this was, by far, the worst breakfast offering I have had. Despite a high volume of guests dining when I dined, the kitchen staff still managed to find a way to serve cold eggs and cold fried potatoes. The heating sources for the chafing dishes were not lit or burned out. Coffee urns were nearly empty and went unattended while I dined so I had to make coffee in the room before departure. And I saw the attendant dump hot water into the oatmeal to restore some liquidity - how about making a new batch?

The location is good - except for the firehouse right across Dearborn and the accompanying sirens all night. I will likely find another property next time.

Room Tip: Rooms on north side are quieter...west side rooms face a large fire house.
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review
February 10, 2013
THANK YOU Davooda for sharing the experience of your recent stay with us here at the Hampton Inn & Suites. We are so thrilled that you took time out from your busy schedule to write us a review.

Our team always strives to give the service our guests expect & deserve. I am sorry that you were disappointed with the quality of our breakfast items & that the coffee was not replinished in a timely fashion. I will share this very useful information with our breakfast team to ensure that these issues do not arise again. I am also disheartened to here that you will be considering a different hotel due to the disturbance from the nearby fire station. However, as you stated in your "Room Tips" section, we do have rooms that are located on the opposite side of the fire station. We also have interior rooms that are much more quiet.

We are always looking for ways to improve the hotel & service we give our guests. If there are any other comments or suggextions that you would like to share, please do not hestitate to contact me at any time.

All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miamisburg, Ohio
1 review
“Great stay”
5 of 5 stars Reviewed February 7, 2013

I had a wonderful one-night stay. The room was clean and comfortable, the staff was friendly and helpful and breakfast was great (good variety in addition to belgian waffles). Make sure to try the hot tub!

It's two block from a Red Line Stop so you can easily hop a train to activities in the Loop or elsewhere.

Room Tip: Higher floors have less traffic noise but you can get ear plugs from the front desk if they're n...
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kris B about Hampton Inn & Suites Chicago - Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review
February 10, 2013
THANK YOU Kris B for sharing the experience of your recent stay with us here at the Hampton Inn & Suites. We are so thrilled that you took time out from your busy schedule to write this awesome review.

THANK YOU so much for sharing the experience of your recent stay with us here at the Hampton Inn & Suites. We are so thrilled that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

Our team always strives to give the service our guests expect & deserve, so we truly appreciate the comments regarding the friendliness & helpfulness of our staff, the cleanliness of the room, & the quality of our breakfast items. I am also delighted that you were able to relax in our whirlpool. We look forward to having you back with us at the Hampton Inn & Suites Chicago Downton on your next trip in from Ohio.


All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tinley Park, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Rooms were clean, breakfast buffet was plentiful, clean, and varied. Staff was excellent and friendly.”
5 of 5 stars Reviewed February 6, 2013

Staff was extremely helpful and courteous, ie., valet parking attendant, front desk on check in and check out, dining room (breakfast). Breakfast buffet was plentiful, clean and spacious seating. Rooms were clean and spacious, I was surprised at the size. Location was perfect for dining out, bars, and late night partying. I would definetly return.

Room Tip: Ask if you could get the wet bar in your room. At no extra cost we had a fridge, mircrowave oven, a...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review
February 10, 2013
THANK YOU garry p for sharing the experience of your recent stay with us here at the Hampton Inn & Suites earlier this month. We are thrilled that you took time out from your busy schedule to write this awesome review.

THANK YOU so much for sharing the experience of your recent stay with us here at the Hampton Inn & Suites. We are so thrilled that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

Our team always strives to give the service our guests expect & deserve so we greatly appreciate the comments regarding the helpfulness of our entire team, the comfort of the room, & the quality of the items that we serve for breakfast. We look forward to having you back with us at the Hampton next time you in the downtown area.


All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hampton Inn & Suites Chicago - Downtown

Also Known As:
Hampton Inn & Suites Chicago - Downtown Hotel Chicago
Hampton Inn & Suites Chicago - Downtown Hotel
Hampton Inn And Suites Chicago - Downtown
Hampton Inn Chicago
Hampton Inn Chicago Downtown
Chicago Hampton Inn
Address: 33 West Illinois St, Chicago, IL 60654
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Onsen Hotels in Chicago
#17 Family Hotels in Chicago
#28 Business Hotels in Chicago
Price Range: $$
Hotel Class:3 star (3*)
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