We stayed here for one night after the Magnificent Mile lights festival and it was really nice. We got a handicapped room which was huge and had a nice living room. The bed and pillows were very comfy and not too plush. The free breakfast in the morning was really nice with tons of options. The only thing that I didn't like was the amount of noise we heard from outside. Turns out there is a Fire Station across the street... we checked in late when it was dark. Bring your ear plugs!

We took our two families to Chicago for a holiday weekend. Booked 3 rooms which we requested to be close to one another and away from the fire department noise we read about. We were pleased to find our rooms adjoined and were on the 12th floor. The rooms were typical of Hampton's standard. The only thing I could truly criticize was that the bathroom floor behind the door looked as though it had never seen a mop. The children enjoyed the pool and the dining room was very nice for breakfast which was included. The staff was very friendly and helpful. Valet car service was quick and efficient. We will definitely return.

We stayed in this hotel last year and loved it, so when the three of us decided to visit Chicago for Christmas, there was no question of us staying here again. It's just as nice as it was last year. This time we traveled with our college age daughter, and the hotel went out of their way to get us connecting rooms. They're on the back side of the building, and you can't hear the fire engines at night as we could last year when we stayed in a corner suite. The rooms are very clean, the beds are soft, and there are all sorts of extra little touches that when added up make such a difference. Breakfast is free and while it's not the greatest selection ever, it's adequate and the coffee is very good. The staff is very friendly and so attentive. They're really the nicest staff of any hotel I've ever stayed in. We love Chicago, and now that we live closer and are within driving distance, we'll be up here more, and this will always be our first choice of hotels.

This hotel would have to be one of the best experiences we've had. My husband, I and our 8 & 11yr old daughters stayed for 3 nights in a one bedroom suite. Upon arrival we were greeted warmly and the girls were offered some freshly cooked popcorn which was well received. We were given a room on the 12th floor and even though we heard the occasional siren from the fire station it was hardly an issue. The room was spacious and clean with two televisions which satisfied the cartoons & sports buffs without argument!! We had a fridge & microwave also.
The included breakfast was fantastic, very plentiful with a good variety of choices. The staff were friendly and that was right through the whole hotel. The hotel has an indoor pool that the kids used, a fitness centre and a business centre with free use of computers and printers. The location of this hotel was exceptional and the choice of restaurants surrounding the hotel was fantastic. We actually received some kids dine free cards which we used. We loved Chicago and if we come back we would definitely use this hotel again. We have a booking at the Hampton inn empire state building in New York and hope it is equally amazing!!! Great work Hampton inn & suites Chicago - downtown!!