The staff was amazing. Marcus and Rich at the front desk were incredibly helpful. They even printed directions to help us navigate the city when we first arrived. Everyone was very polite. The continental breakfast had lots of choices, and the breakfast area was peaceful and relaxing. I'm OCD and germaphobic, and even I couldn't complain about the cleanliness of the hotel. Even the public bathrooms were taken care of well. The lobby is gorgeous. The elevators are nice. The valet parking really helped because we didn't have to worry about the car at all during our stay. The hotel's location is perfect because it is right in the middle of everything. It doesn't take very long to get anywhere from this location. The Chicago Fire Station is right next door to the hotel, but it wasn't a big deal. I am a light sleeper when I am away from home, and it did not bother me at all. The Rosebud Trattoria (restaurant that is on the first floor of the hotel) is fantastic -- highly recommend it! We will definitely return to this hotel on our next trip to Chicago.