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“Second time just as wonderful as the first” 5 of 5 stars
Review of Hampton Inn & Suites Chicago - Downtown

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Hampton Inn & Suites Chicago - Downtown
3.0 of 5 Hotel   |   33 West Illinois St, Chicago, IL 60654   |  
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Earn Double Points
Ranked #31 of 177 Hotels in Chicago
Certificate of Excellence 2014
GreenLeadersBronze level
Indianapolis, Indiana
Top Contributor
78 reviews 78 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
“Second time just as wonderful as the first”
5 of 5 stars Reviewed December 23, 2012

We stayed in this hotel last year and loved it, so when the three of us decided to visit Chicago for Christmas, there was no question of us staying here again. It's just as nice as it was last year. This time we traveled with our college age daughter, and the hotel went out of their way to get us connecting rooms. They're on the back side of the building, and you can't hear the fire engines at night as we could last year when we stayed in a corner suite. The rooms are very clean, the beds are soft, and there are all sorts of extra little touches that when added up make such a difference. Breakfast is free and while it's not the greatest selection ever, it's adequate and the coffee is very good. The staff is very friendly and so attentive. They're really the nicest staff of any hotel I've ever stayed in. We love Chicago, and now that we live closer and are within driving distance, we'll be up here more, and this will always be our first choice of hotels.

Room Tip: If you don't mind fire engines all night, any room is good. But ask for a room on the back side...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, December 24, 2012
THANK YOU so much, romancewriterTN, for sharing the experience of your recent stay with us here at the Hampton Inn & Suites. We are so delighted that you came back to visit us again & took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

We appreciate your comments regarding the friendliness of our staff & the cleanliness & comfort of our rooms. I am delighted to hear that we were able to meet your request for adjoining rooms. We are always looking for ways to improve the hotel & service we give our guests. Now that you live closer we look forward to having you back with us at the Hampton sooner. We take great pride in showering you with exceptional service year after year.


All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,572 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (366)
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Hervey Bay
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 22, 2012

This hotel would have to be one of the best experiences we've had. My husband, I and our 8 & 11yr old daughters stayed for 3 nights in a one bedroom suite. Upon arrival we were greeted warmly and the girls were offered some freshly cooked popcorn which was well received. We were given a room on the 12th floor and even though we heard the occasional siren from the fire station it was hardly an issue. The room was spacious and clean with two televisions which satisfied the cartoons & sports buffs without argument!! We had a fridge & microwave also.
The included breakfast was fantastic, very plentiful with a good variety of choices. The staff were friendly and that was right through the whole hotel. The hotel has an indoor pool that the kids used, a fitness centre and a business centre with free use of computers and printers. The location of this hotel was exceptional and the choice of restaurants surrounding the hotel was fantastic. We actually received some kids dine free cards which we used. We loved Chicago and if we come back we would definitely use this hotel again. We have a booking at the Hampton inn empire state building in New York and hope it is equally amazing!!! Great work Hampton inn & suites Chicago - downtown!!

Room Tip: We had a high floor with very little noise. The one bedroom suites were well worth the small surchar...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, December 24, 2012
THANK YOU so much, Lisa W, for sharing the experience of your recent stay with us here at the Hampton Inn & Suites. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

We appreciate your comments regarding our propetry. We are so happy that we were able to mimimize conflict by having the 2 TVs in the suites. We would hate to make the girls upset. We are always looking for ways to improve the hotel & service we give our guests. Hope you enjoy your trip to New York! We look forward to having you back with us at the Hampton on your next trip to Chicago.


All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem CT
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 21, 2012

We could not have asked for a better place to stay in Chicago !! right in the center of everything, we walked everywhere .. the people were so friendly !! the free breakfast , WOW !! amazing .. will definately recommend to stay here and we will be back ..

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, December 24, 2012
THANK YOU so much for sharing the experience of your recent stay with us here at the Hampton Inn & Suites over Thanksgiving week. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

We appreciate your comments regarding the friendliness of our staff & the quality of our breakfast. We could not have asked for better guests than you & your family! We are always looking for ways to improve the hotel & service we give our guests. We look forward to having you back with us at the Hampton on your next trip to Chicago. We are sending our love & support to the people of CT.


All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 20, 2012

Our family (2 adults and 2 teen boys) reserved a room with 2 doubles for a Saturday to Monday stay in Chicago last weekend. What a great place! We will be back! Right on State Street, and we enjoyed walking around the city, even south of the river. The staff at check-in was excellent, helpful and polite. Our room was absolutely spotless and the beds and linens soft and comfortable. We had asked for a room away from the fire station, and that is what we were given. The boys enjoyed the buffet breakfast - the food was very well made and presented, and it was a nice atmosphere for dining with other guests - felt like home. My husband appreciated the 24-hour coffee availability, and the kids liked it that they could get a cup of hot cocoa when they wanted. We also used the pool and sauna and hot tub. All clean, relaxing and fun! Staff helped us with directions and ideas for family fun, and were knowledgeable about taxi rates to different locations, which we found VERY nice. We were very pleased with our stay.

Room Tip: higher up away from the fire station is great
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, December 24, 2012
THANK YOU so much, fingertravel, for sharing the experience of your recent family vacation with us here at the Hampton Inn & Suites. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

We appreciate your comments regarding the helpfulness of our staff & the cleanliness & comfort of rooms. We are always looking for ways to improve the hotel & service we give our guests. We look forward to having you back with us at the Hampton on your next trip to Chicago from Wisconsin.


All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin Dells, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 19, 2012

The location was convenient; 2 blocks from Michigan Ave. The staff were very friendly and helpful.The Breakfast spread was terrific, with many options. The beds were comfortable and the room was clean
.

Room Tip: we stayed in the king suite with sofa bed. it was a great size for a family of 4.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, December 24, 2012
THANK YOU so much, Tina L, for sharing the experience of your recent stay with us here at the Hampton Inn & Suites. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

We appreciate your comments regarding the friendliness of our staff & the variety of our breakfast. We are always looking for ways to improve the hotel & service we give our guests. We look forward to having you back with us at the Hampton on your next trip to Chicago from Wisconsin.


All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KY
Top Contributor
128 reviews 128 reviews
30 hotel reviews
Reviews in 54 cities Reviews in 54 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed December 17, 2012

Located on N. Illinois between Dearborn and Clark just 2 blocks from Michigan Ave. it would be difficult to find a more affordable location with the comfort provided by Hampton Inn. From the doorman opening the opening the door and welcoming you each time you return to the hotel, to the comfortable beds covered with the washed after each stay dovet cover, to the hot breakfast served each morning, this Hampton Inn met all of my needs on a recent girls shopping trip. The hotel was clean, safe, and quiet. I shared a two double bed room for three nights with a friend and I would return. The train Grand/Clark Red line station was one block from the hotel, the Clark north/south bus was around the corner from the hotel.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, December 24, 2012
THANK YOU so much, pegrw, for sharing the experience of your recent Girls Weekend with us here at the Hampton Inn & Suites. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

We are more than happy that we were able to make your Girls Weekend memorable. We appreciate your comments regarding the location, safety, cleanliness & quietness of our hotel. We also take great pride in the fact that not only our duvets are washed between guests, but so are the inserts! We are always looking for ways to improve the hotel & service we give our guests. We look forward to having you & the girls back with us at the Hampton on your next trip to Chicago.


All the best,
Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 15, 2012 via mobile

Location: Close to lots of public transport. Walking distance to magnificent mile. 2 blocks from Lou Malnati's! Saw the fire station, but never noticed it. We asked for a quiet room higher up though.
Room: We had a king bed with a sofa bed. Room was spacious. Two decent sized flat screens, kitchen with fridge, microwave, coffee maker. No cutlery, but we ate out every night anyway.
Bathroom: Small and dated, but clean and useable.
Amenities: Free wifi, complimentary breakfast buffet had better range than most hotels. Waffle maker, cereals, muffins, pastries, fresh fruit, yoghurt. The hot items varied each day, usually eggs and either sausages or meat paddies. We used the gym, indoor pool, spa and sauna. There are laundry services on level 3 open 24 hours as well as a business centre with a printer.
Service: Concierge and front desk were great, helpful with everything. They were very welcoming, cheerful and happy. One particular bellhop during the day was quite rude, abrupt, and poor form on obviously expecting a tip after poor service and dropping bags.

Overall, enjoyed our stay here and would definitely recommend staying here.

Stayed December 2012, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, December 16, 2012
THANK YOU so much, MGDL1989, for sharing the experience of your recent 3 night stay with us here at the Hampton Inn & Suites. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

We appreciate the comments regarding the comfort of our suites & the central locate of our hotel. We are always looking for ways to improve the hotel & service we give our guests. As mentioned, our most basic suites do not come equipped with cookware or silverware, but we do offer upgraded corner suites with these amenities. All amenities are available upon request at any time. We look forward to having you back with us at the Hampton on your next trip to Chicago.


All the best,
Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Chicago - Downtown

Address: 33 West Illinois St, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Chicago
#21 Green Hotel in Chicago
#31 Romantic Hotel in Chicago
#32 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn & Suites Chicago - Downtown 3*
Number of rooms: 230
Official Description (provided by the hotel):
Experience downtown Chicago from our Hampton Inn & Suites Chicago - Downtown hotel. Located in the heart of trendy River North neighborhood, you're in the ideal location to Chicago's entertainment, shopping and dining venues, with easy access to Navy Pier and Michigan Avenue shops. Explore the Loop's business and theater districts, or discover Field Museum, Adler Planetarium or Shedd Aquarium with your kids during your stay. Start your day with the convenience of Hampton's free hot breakfast. Enjoy free WiFi throughout the hotel. We offer a fitness center, indoor swimming pool, whirlpool and dry sauna. End the day with a reservation at Ruth's Chris Steakhouse connected to our hotel by sky bridge. ... more   less 
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Also Known As:
Hampton Inn & Suites Chicago - Downtown Hotel Chicago
Hampton Inn And Suites Chicago - Downtown
Hampton Inn Chicago Downtown
Chicago Hampton Inn

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