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“Annual return to a great location and hotel” 5 of 5 stars
Review of Hampton Inn & Suites Chicago - Downtown

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Hampton Inn & Suites Chicago - Downtown
3.0 of 5 Hotel   |   33 West Illinois St, Chicago, IL 60654   |  
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Ranked #30 of 174 Hotels in Chicago
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ELLIJAY
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
43 helpful votes 43 helpful votes
“Annual return to a great location and hotel”
5 of 5 stars Reviewed December 6, 2012

The Hampton Inn and Suites was again our choice for our annual post-Thanksgiving trip to Chicago for shopping, viewing decorations and steak dinners because of its location, value, staff friendliness, and accommodations. The Inn is 2 blocks west of Rush Street, 3 blocks west of the Miracle Mile on Michigan Avenue, and only a few blocks south across the river is the Loop and State Street shopping. The basic suite includes a living area with sofa-bed, large desk, free WiFi, refrigerator, microwave and coffee maker and a large bedroom/bath separated with a privacy door from the living area. We love the pristine sheets and duvet bed linens. Although larger suites are available we find the basic suite provides us with ample room for storing purchases, catching up on computer work, and nibbling on leftovers from great dinners. Additionally, if you're around the Inn at lunchtime the wonderfully Italian Rosebud Trattoria, one of Chicago's popular Rosebud restaurant group, is on site, and for dinner Ruth's Chris steakhouse is on the corner.

We find that in our price range this hotel with its amenities is an excellent choice.

Room Tip: Corner suites have a separate bath area accessible from the living room.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, December 9, 2012
THANK YOU so much, HerschelChester, for sharing the experience of your recent post-Thanksgiving stay with us here at the Hampton Inn & Suites. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve which will hopefully keep you & your family returning to our property for years & years to come.

We appreciate the comments regarding the friendliness of our staff, the space of our suites & our great location. We are always looking for ways to improve the hotel & service we give our guests. We look forward to having you back with us same time next year.

All the best,
Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,450 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (339)
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English first
Cincinnati, Ohio
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 4, 2012

This hotel is in a great location for downtown access, close to Michigan Ave and Rush Street, Navy Pier and Millenium park. We were able to walk most places. The hotel is not luxurious but clean and suitable for families. Suites were nice, but the kitchenette area had NO utensils or plates of any kind so beware if you get takeout food and intend to eat it in your room. The breakfast is nice with lots of options and decent food, friendly and cheerful staff.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, December 9, 2012
THANK YOU so much, Familysmith60993, for sharing the experience of your recent stay with us here at the Hampton Inn & Suites. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

We appreciate the comments regarding the cleanliness of our hotel & the friendliness of hard working, dedicated staff. We are always looking for ways to improve the hotel & service we give our guests. As mentioned, our most basic suites do not come equipped with cookware or silverware, but we do offer upgraded corner suites with these amenities. All amenities/cookware/utensils are available upon request at any time.

We look forward to being of service to you & your family/friends again here at the Hampton Inn & Suites Chicago Downtown on your next trip from Cincinnati.


All the best,
Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elkhart, Indiana
Top Contributor
52 reviews 52 reviews
9 hotel reviews
Reviews in 27 cities Reviews in 27 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 2, 2012

This hotel is clean, in a great location and very nice for the price. Yes, there is a fire station across the street so if you are a light sleeper you may want to plan accordingly, but I am not a hard sleeper and really didn't have a problem with it. Breakfast is much better than the typical continental at most hotels. The service was great. My only complaints with the hotel whatsoever were that the shower water was never hot, a touch above luke warm was as good as we got as well as another couple that were also staying at the hotel. I'm sure it's a safety setting but when I'm on vacation I want a warm or hot shower. The pillows were so squishy - I wish there could have been at least one that wasn't so soft. Finally, the parking is very expensive. I understand it is due to the location, but $42 a day for valet makes the hotel less of a value than it could/should be.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, December 4, 2012
THANK YOU so much, avery131, for sharing the experience of your recent stay with us here at the Hampton Inn & Suites. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

I regret that the water temperature, pillows, and parking rate were not suitable for you. I have reported the water issue to our head engineer & we have fixed the water temperature issue. For further stays, we do have foam pillows available that are harder than the feather pillows. Overnight valet parking is $42 per overnight. This includes from the time that you arrive on the day of check in until 4pm day of check out. This offers a value compared to the closest garage option as this garage is based solely on time in the garage. Therefore, you may spend significantly more self parking your car compared to valet. Here is an example of how valet is a value (using the current rates at the nearest parking garage):

Arrive Noon Tuesday – Depart 3:30pm Wednesday

Valet $42

Self Parking at Grand Plaza: $72:

Here is how self parking is $30 more expensive than using valet:

Noon – Noon (12-24 Hr rate) $38
12:01pm – 3:30pm (3-12 Hr Rate) $34
TOTAL: $72


We do appreciate the comments as we are always looking for ways to improve the hotel & service we give our guests so I hope this information helps. We look forward to having you back with us soon at the Hampton on your next trip to Chicago.


All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
80 reviews 80 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 30, 2012

The location is PERFECT - it's close to the Red line (subway), the local bus line, Michigan Ave, and a lot of the main attractions including Navy Pier and Millennium Park. The inside of the hotel is modern and extremely clean. It is very kid friendly with a great staff who gave our son an activity sheet for finding attractions in the city. They also have a fabulous, free hot breakfast - by FAR the best Hampton Inn breakfast we have ever had - with eggs and bacon, french toast, oatmeal, bagels, muffins, sausage, fresh fruit, cereal, and more. They even alternated several of the hot items so that guests, like us, who were staying for several days wouldn't get tired of any one type of item. It was great! The attached restaurant was wonderful - I can't praise it highly enough. The maids were great and the room was spotless. The valet was quick and efficient. The ONLY issue we had was the outrageous parking fee. The parking is $42/day. I think that is VERY steep especially when it isn't onsite parking. The valet takes it to a lot a couple of blocks from the hotel. It made us wonder how secure it was. The good thing is that there aren't any in/out fees associated with it and they will let you leave your car even after you check out up until 4pm, I believe. Otherwise we really liked the hotel and, if but for the price of parking, we would give this a 5 star. We will stay here again but we will FLY in and not drive in so that we won't have the parking to contend with.

Room Tip: Ask for a high floor AWAY from the fire station and it wouldn't hurt to be far from the elevator...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, December 1, 2012
THANK YOU so much, ILUVUNYC, for sharing the experience of your recent stay with us here at the Hampton Inn & Suites. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

We appreciate the comments regarding the cleanliness of our hotel & the friendliness of our staff. We also pride ourselves in offering one of the best values for hotel valet parking in the area. Parking in a dense urban area like downtown Chicago can be more expensive than those from less urban areas are used to. We realize the additional expense that is incurred by guests who choose to drive. Overnight valet parking is $42 per overnight. This includes from the time that you arrive on the day of check in until 4pm day of check out. This offers a value compared to the closest garage option as this garage is based solely on time in the garage. Therefore, you may spend significantly more self parking your car compared to valet. Here is an example of how valet is a value (using the current rates at the nearest parking garage):

Arrive Noon Tuesday – Depart 3:30pm Wednesday

Valet $42

Self Parking at Grand Plaza: $72:

We are always looking for ways to improve the hotel & service we give our guests. We look forward to having you back with us at the Hampton on your next FLIGHT to Chicago.


All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Augustine Beach, Florida
Top Contributor
111 reviews 111 reviews
33 hotel reviews
Reviews in 52 cities Reviews in 52 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed November 27, 2012

We got the suite and this ended up being a huge room, or really two rooms. The two rooms were separated by double doors. Both rooms had huge flat screen TVs. The one side was the bedroom and bathroom and separate vanity area and the other side had a leaving room area, kitchen, and breakfast bar. We did not use the kitchen but we did have another couple meet us before going out and it was nice to have a sitting area in the living room. The view we had was not very good. I think we had a south facing windows. Perhaps try a different direction when you go. Also, you want to get to breakfast early as it was always very packed (probably because we were there over memorial weekend). Overall the room was quiet and we slept well, which is the most important part for me.

Room Tip: Ask which rooms have the best view.
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, November 30, 2012
THANK YOU so much, C597044, for sharing the experience of your recent stay during Memorial Day weekend with us here at the Hampton Inn & Suites. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

We appreciate the comments about the not so good view & the crowded breakfast area during the holiday weekend as we are always looking for ways to improve the hotel & service we give our guests. Most importantly we are happy that your stay was peaceful. We look forward to having you back with us at the Hampton on your next trip to Chicago from Jacksonville.


All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 27, 2012

While traveling to Chicago recently ,I stayed at the Hampton Inn located in the River North Section of Chicago.I typically stay here. Great staff, everything runs smoothly...they do what they say. latest trip was over Thanksgiving,...while I was traveling by myself,John ,one of the servers in the Breakfast area,invited me to share a thanksgiving meal with he and his family.How considerate!!!!I had made other plans with my daughter,who lives in suvburbs...but John sensed I was traveling alone,and made the offer.How awesome is that. We need more of this caringin our country!!!!

Highly recommended!!!!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, November 30, 2012
THANK YOU so much, Joe Y, for sharing the experience of your recent stay during the Thanksgiving holiday with us here at the Hampton Inn & Suites. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

We appreciate the comments about the friendliness of our staff & BIG KUDOS to John Brown for inviting the warm invite to share Thanksgiving dinner with him & his family. We know just how lonesome it can be to travel & be away from your loved ones during the holidays. We look forward to having you back with us at the Hampton on your next trip to Chicago being that you are now a big part of our FAMILY.


All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KY
Top Contributor
62 reviews 62 reviews
41 hotel reviews
Reviews in 38 cities Reviews in 38 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed November 27, 2012

My husband & I were in Chicago as part of my birthday present last week. He had talked w/ Janet Arreola at the hotel and she had arranged a great upgrade to a double suite (Room 1130). It had lots of extra space, 2 flat screens, and extra windows because it was an end unit. We have stayed at this Hampton several times before, but now I am forever spoiled because of the larger suite. The excellent on-site Rosebud Italian Restaurant also had a treat for me - chocolate mousse cake - to die for! Everyone at the hotel was very friendly and helpful. Check-in and checkout was quick and easy. Internet service was fast and reliable. The location is perfect for seeing all the downtown sights. My husband enjoyed the morning breakfast, but it's just too busy and noisy first thing in the morning for me so I had donuts from the nearby Jewel Osco in my NICE room :-). Beds were comfortable and the housekeeping service was very courteous. We will definitely use the hotel again when we come up for another visit to our favorite city.

Room Tip: Higher Level rooms are quieter and get a Suite if you can swing it.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, November 30, 2012
THANK YOU so much, FlyCat, for sharing the BEST REVIEW EVER after spending the BEST BIRTHDAY EVER with us here at the Hampton Inn & Suites. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

We appreciate the comments about the friendliness of our staff, the comfort of the beds & the shout out to Janet. We look forward to having you back & celebrating MANY, MANY MORE birthdays with us at the Hampton on your next trip to Chicago.


All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Chicago - Downtown

Address: 33 West Illinois St, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Best Value Hotel in Chicago
#21 Green Hotel in Chicago
#24 Family Hotel in Chicago
#26 Romantic Hotel in Chicago
#33 Business Hotel in Chicago
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton Inn & Suites Chicago - Downtown 3*
Number of rooms: 230
Official Description (provided by the hotel):
Experience downtown Chicago from our Hampton Inn & Suites Chicago - Downtown hotel. Located in the heart of trendy River North neighborhood, you're in the ideal location to Chicago's entertainment, shopping and dining venues, with easy access to Navy Pier and Michigan Avenue shops. Explore the Loop's business and theater districts, or discover Field Museum, Adler Planetarium or Shedd Aquarium with your kids during your stay. Start your day with the convenience of Hampton's free hot breakfast. Enjoy free WiFi throughout the hotel. We offer a fitness center, indoor swimming pool, whirlpool and dry sauna. End the day with a reservation at Ruth's Chris Steakhouse connected to our hotel by sky bridge. ... more   less 
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Also Known As:
Hampton Inn & Suites Chicago - Downtown Hotel Chicago
Hampton Inn And Suites Chicago - Downtown
Hampton Inn Chicago Downtown
Chicago Hampton Inn

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