Stayed here Friday - Monday for business over the very busy parade/shopping weekend. All the staff was very friendly and helpful, from the doormen to the front desk to the housekeeping/facilities staff. Everyone seemed genuinely interested in guests enjoying their stay.
I had a room on the 12th (top) floor - king bed, wet bar (mini-fridge, microwave), very nicely decorated and comfortable. My only complaint would be that - like most hotels - you can always hear everything going on out in the hallway. I did see that they were offering free earplugs so I guess they know it's the case!
I took advantage of the free breakfast, and the 24hr supply of coffee/tea. I did not get around to using the fitness center or the pool, but both appeared clean.
I was attending a conference at the Marriott on Michigan Ave and it was quite convenient (and less expensive) - a 5 minute walk or so - so very close to all the action and only a few blocks to the river, as well. Lots of restaurants and bars of various sizes and caliburs nearby to suit any taste. Ended up eating at the Rosebud which is connected to the hotel on the Saturday night (parade/fireworks night) as getting in anywhere else without a reservation would have been impossible. The service was good and the food was also good. Having the fridge/microwave allowed me to take the leftovers and have them for lunch the following day.
I would stay here again for either business or pleasure.
I always try to get a high floor (or top floor) away from the elevators, stairs, ice machine to try...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 25, 2012
THANK YOU so much, PR_BRIDE, for sharing the experience of your recent stay with us here at the Hampton Inn & Suites during the holiday/parade weekend. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.
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We appreciate the comments about the sincerity of our staff as we are always here to help. We look forward to having you back with us at the Hampton on your next trip to Chicago. & Maybe next time you will have alittle leisure time to utilize the pool area, so don't forget your suit!
All the best,
Guest Experience Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.