This is a very nice Hampton Inn, in a great Chicago neighborhood. The staff, especially Ken at the Front Desk, is attentive and friendly. Service is really terrific.
I was upgraded to a very nice suite and it was really great to be able to spread out to do my work. The only issue I had with the room (612) is that the elevator runs directly behind the wall where the bed is located. One has to wonder what sadistic hotel designer thought this was a good idea. If they had simply reversed the set up, this would not be a problem. As it was, it felt like a freight train was running behind my head until most people were in for the night at around 10 pm. Unfortunately, I got an unwelcome wake up call at about 6:30 when the business travelers started leaving their rooms and it all started again. People have mentioned city noise as an issue here but I heard nothing from inside. My situation was all internal. I am sure the hotel would have moved me had I asked, however, by the time I realized the extent of the problem, I settled in for the night.
On the plus side, as always, bedding at Hampton is excellent - far nicer than other hotel brands in this same class. Good wifi, good TV, good everything except quiet...
Away from elevators!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 9, 2012
THANK YOU so much, AllisonNNH, for sharing the experience of your recent stay with us here at the Hampton Inn & Suites. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.
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I would also like to extend my sincere apology for the lack of sleep you experienced during your stay due to your room being near the service elevator. I am glad that I got the chance to speak with you regarding this matter prior to your departure. I love the suggestion that you gave me & I will be passing that information along to our General Manager. You will also be receive a package in the mail within 30 days to express how deeply sorry we are of the inconvenience.
Again, We appreciate the comments as we are always looking for ways to improve the hotel & service we give our guests. We look forward to having you back with us at the Hampton on your next trip to Chicago.
All the best,
Guest Experience Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.