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“Great location, good price” 4 of 5 stars
Review of Hampton Inn & Suites Chicago - Downtown

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Hampton Inn & Suites Chicago - Downtown
3.0 of 5 Hotel   |   33 West Illinois St, Chicago, IL 60654   |  
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Ranked #25 of 168 hotels in Chicago
GreenLeadersBronze level
Norman, Oklahoma, United States
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Great location, good price”
4 of 5 stars Reviewed November 10, 2012

The location in River North is great for getting out and exploring the Magnificent Mile, the Chicago River, and the Loop. Transportation options are great, and we had a short walk to the Blue line for easy access to O'Hare. The fire station can be noisy, but it is an urban envionment, after all! Views from the 12th floor were good, but lower floors probably not so much. For the price, a great place to have a comfortable bed and get out to see the city.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, November 13, 2012
THANK YOU so much, Stephen W, for sharing the experience of your recent stay with us here at the Hampton Inn & Suites. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

We appreciate the comments as we are always looking for ways to improve the hotel & service we give our guests. We look forward to having you back with us at the Hampton on your next trip to Chicago from Oklahoma.


All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (305)
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Ft. Pierre, SD
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2012

Our first time to Chicago and we really lucked out with this hotel. Some reviewers had complained about the noise from the fire station nearby, but our room was directly across from the station and the noise didn't bother us a bit. We had a nice room, very comfortable bed. It was a little small but was fine for the price. Being our first time in Chicago, the staff was wonderful in helping us find places, get cabs, suggesting eating places. Will stay there again when we go back!

Room Tip: We were on fifth floor - a little higher would have given a better view of the city.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, November 9, 2012
THANK YOU so much, fragilmystic, for sharing the experience of your recent stay with us here at the Hampton Inn & Suites & your 1st ever visit to Chicago. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

We appreciate the comments as we are always looking for ways to improve the hotel & service we give our guests. We look forward to having you back with us at the Hampton on your next trip to Chicago.


All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 8, 2012

We stayed 3 nights in a king bed suite. Nice room with separate living area 2 TV's and then sep bath also small kitchenette with microwave wet bar and a small eating area. Wonderfully comfortable bed with pristine white sheets and duvet . The staff were so helpful and each one that you came across said good morning etc and smiled . Breakfast was much more than a normal Hampton inn breakfast with 2 hot dishes each morning and then the normal waffle fruit toasts muffins etc. all in all a wonderful stay and will definitely stay here again- also tons of restaurants in walking distance and short walk to Michigan ave - I will mention the fire station we only heard the sirens up to about 10.30 pm and never after that time so that was not a problem at all

Room Tip: Pay a little extra than the normal room to get the suite much more room
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, November 9, 2012
THANK YOU so much, Jettsetter, for sharing the experience of your recent 3 night stay with us here at the Hampton Inn & Suites. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

We appreciate the comments as we are always looking for ways to improve the hotel & service we give our guests. We look forward to having you back with us at the Hampton on your next trip to Chicago from North Carolina.

P.S. We can't help but to LOVE the Tar Heels since Michael Jordan played there 1st! :-)


All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Londonderry, New Hampshire
Top Contributor
53 reviews 53 reviews
37 hotel reviews
Reviews in 29 cities Reviews in 29 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed November 8, 2012

This is a very nice Hampton Inn, in a great Chicago neighborhood. The staff, especially Ken at the Front Desk, is attentive and friendly. Service is really terrific.

I was upgraded to a very nice suite and it was really great to be able to spread out to do my work. The only issue I had with the room (612) is that the elevator runs directly behind the wall where the bed is located. One has to wonder what sadistic hotel designer thought this was a good idea. If they had simply reversed the set up, this would not be a problem. As it was, it felt like a freight train was running behind my head until most people were in for the night at around 10 pm. Unfortunately, I got an unwelcome wake up call at about 6:30 when the business travelers started leaving their rooms and it all started again. People have mentioned city noise as an issue here but I heard nothing from inside. My situation was all internal. I am sure the hotel would have moved me had I asked, however, by the time I realized the extent of the problem, I settled in for the night.

On the plus side, as always, bedding at Hampton is excellent - far nicer than other hotel brands in this same class. Good wifi, good TV, good everything except quiet...

Room Tip: Away from elevators!!!
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, November 9, 2012
THANK YOU so much, AllisonNNH, for sharing the experience of your recent stay with us here at the Hampton Inn & Suites. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

I would also like to extend my sincere apology for the lack of sleep you experienced during your stay due to your room being near the service elevator. I am glad that I got the chance to speak with you regarding this matter prior to your departure. I love the suggestion that you gave me & I will be passing that information along to our General Manager. You will also be receive a package in the mail within 30 days to express how deeply sorry we are of the inconvenience.

Again, We appreciate the comments as we are always looking for ways to improve the hotel & service we give our guests. We look forward to having you back with us at the Hampton on your next trip to Chicago.


All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Romeo, Michigan
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 5, 2012

This is a hidden gem in the heart of Chicago. The rates were outstanding. I took my family for a vacation and the location is superb. The rooms were large and clean. Get the mini suite with kitchen area and you will have plenty of room to stretch out. The breakfast was very satisfying for everyone in my family. Daily fresh cooked popcorn was a nice touch. Nice outdoor deck. The only minor complaint I had was the indoor pool was a little too cool for me personally. The kids didn't seem to mind. The staff was very friendly and helpful with directions. You will enjoy this hotel.

Room Tip: Get a mini suite with kitchen.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, November 6, 2012
THANK YOU so much, livefore2day, for sharing the experience of your recent stay with us here at the Hampton Inn & Suites. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

I do regret that our pool was too cold for you but hopefully you were able to enjoy or hot tub. I also hope that you will be able to utilize our pool on your next visit.

We appreciate the comments as we are always looking for ways to improve the hotel & service we give our guests. We look forward to having you back with us at the Hampton on your next visit from Michigan.


All the best,
Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 5, 2012

Good hotel. Clean, convenient, etc... Make sure you insist on a room away from the street however. A fire station is literally 100 yards away and they are busy. Very noisy street side.

As many have said the location is excellent for walking to most of the major attractions. There is also a subway station very close. The staff are helpful and welcoming. The breakfast and rooms are also clean and well delivered.

Room Tip: Stay away from rooms on the street.
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, November 6, 2012
THANK YOU so much, alpineALtraveler, for sharing the experience of your recent stay with us here at the Hampton Inn & Suites. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

I am sorry that you encountered outside noise during your stay. The great thing about being in a dense urban downtown is the excitement of many people, things to do with a constant a hustle & bustle; however, with that comes noise. As with most hotels in downtown, street noise is something that will be encountered: Downtown Chicago is a dense, bustling city with lots of city noise including emergency vehicles that may be heard throughout all hours of the day. Most guests are not generally disturbed by the noise, but we realize that each person has their own sensitivity to it.

We appreciate the comments as we are always looking for ways to improve the hotel & service we give our guests. We look forward to having you back with us at the Hampton on your next visit from Salt Lake City.


All the best,

Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plaistow, New Hampshire
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2012

Stayed here over Columbus Day Weekend 2012 for the Chicago Marathon and was extremely satisfied. The hotel really catered to the runners opening the breakfast buffet early for us and putting out tables of water, gatorade, & fruit in the lobby very early the morning of the race (very much appreciated - thank you!) The staff were very friendly and professional. The free breakfast buffet (one of the strongest reasons I booked here) was much more than I expected - waffle makers, hot eggs, oatmeal, etc - not just your typical free continental I expected. Another strong reason I booked here is because it was only 1 mile from the start/finish of the race, and very easy access to public transportation. Also the heated indoor pool, large whirlpool hot tub, and sauna were a huge factor.

Downstairs, with access in the lobby, is a very nice Italian restaurant (we carb loaded there the night before) and right next door is Ruth's Chris steakhouse which provided an excellent place for a post-race celebratory dinner when we could hardly walk and didn't want to go far. Additionally, across the street we did try the upscale mexican restaurant Cantina Laredo one night and that was excellent too.

There is a review I can see while writing this and the person complains of the noise. It's in downtown Chicago, so I expected city noise - there's nothing Hampton Inn can do about that! I sleep w/ earplugs most nights anyway, so it didn't affect me at all. There were signs up that you could pick up complimentary ear plugs at the front desk, which I actually thought was pretty cool of them.

Had a great time. Thanks for the excellent service. I would absolutely stay here again!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janita W, Guest Relations Manager at Hampton Inn & Suites Chicago - Downtown, responded to this review, November 6, 2012
THANK YOU so much, KateL for coming to visit us during the Chicago Marathon & sharing the experience of your recent stay with us here at the Hampton Inn & Suites. We are so delighted that you took time out from your busy schedule to write this awesome review. Our team always strives to give the service our guests expect & deserve.

We appreciate the comments as we are always looking for ways to improve the hotel & service we give our guests. We look forward to having you back with us at the Hampton next year during the Marathon or sooner for leisure purposes.

All the best,
Janita Walton
Guest Experience Manager
T: 312-832-0330
E: Janita.Walton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hampton Inn & Suites Chicago - Downtown

Address: 33 West Illinois St, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Green Hotel in Chicago
#22 Family Hotel in Chicago
#24 Business Hotel in Chicago
#24 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn & Suites Chicago - Downtown 3*
Official Description (provided by the hotel):
Experience downtown Chicago from our Hampton Inn & Suites Chicago - Downtown hotel. Located in the heart of trendy River North neighborhood, you're in the ideal location to Chicago's entertainment, shopping and dining venues, with easy access to Navy Pier and Michigan Avenue shops. Explore the Loop's business and theater districts, or discover Field Museum, Adler Planetarium or Shedd Aquarium with your kids during your stay. Start your day with the convenience of Hampton's free hot breakfast. Enjoy free WiFi throughout the hotel. We offer a fitness center, indoor swimming pool, whirlpool and dry sauna. End the day with a reservation at Ruth's Chris Steakhouse connected to our hotel by sky bridge. ... more   less 
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Also Known As:
Hampton Inn & Suites Chicago - Downtown Hotel Chicago
Hampton Inn And Suites Chicago - Downtown
Hampton Inn Chicago Downtown
Chicago Hampton Inn

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