I booked this hotel, advertised as a 3-star hotel in the south loop of Chicago. Perhaps it was technically in the south loop, but it was a terrible area, with vacant or vandalized lots surrounding it. Upon check-in, there was a guest attempting to get an unconcerned management to address the issue of finding dirty and stained pillows and pillow cases in his room. They have advertised that the hotel is recently renovated, but there were no renovations I could see. The room appeared cheap, old and dirty. The bed had been made with the sheet ON TOP of the comforter. When we approached management with any of our concerns, they were disinterested at best, rude at worst. We chose to check out after being there 12 hours, leaving at 6:45am, even though we would be forfeiting the money paid for the remaining 4 days. Management was unavailable when we tried to check out, so I waited and finally knocked on the desk several times. A hotel staff member came out and stared at me, not asking what I needed. When I said we wanted to check out several days early, he did not ask why or attempt to address anything. He said "ok, you're done." The staff in the restaurant/bar was pleasant, but all other staff were completely disinterested. Very disappointed. .
- Official Description (provided by the hotel):
- Experience all of the vibrant energy and excitement of Chicago, when you stay at the Chicago South Loop Hotel. Ideally located near McCormick Place and just minutes away from attractions like the Shedd Aquarium, Millennium Park, Navy Pier, Chinatown, and Magnificent Mile shopping, our sophisticated boutique hotel offers the perfect combination of classic style, impeccable guests services and a prime location in the heart of Chicago's historic Bronzeville District. Whether you're visiting the Windy City for business or pleasure, you'll enjoy modernized and spacious guestrooms, central location and fabulous service from our welcoming hotel staff. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, TripOnline SA, Priceline, Odigeo and getaroom.com so you can book your Chicago South Loop Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.