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“Great location” 4 of 5 stars
Review of Chicago South Loop Hotel

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Chicago South Loop Hotel
3.0 of 5 Motel   |   11 West 26th Street, and W 26th St, Chicago, IL 60616   |  
Hotel amenities
Ranked #104 of 176 Hotels in Chicago
Portland, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great location”
4 of 5 stars Reviewed May 21, 2013

Our rooms were large and comfortable, with a huge bathtub and mini-fridge in the suite.
A quiet location yet very close to everything we needed with an extra benefit of free parking which made our lives much easier. Front desk staff was excellent with the manager going above and beyond when we had to deal temporarily with no hot water due to a boiler problem. We were offered a room discount and another room to shower until hot water was returned to our side of the hotel... which happened expeditiously.
We would definitely return.

Room Tip: ask for the quieter side of the building
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Public Relations Manager at Chicago South Loop Hotel, responded to this review, May 24, 2013
Thank you so much. We are happy you enjoyed yourself and hope to see you again soon.
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767 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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English first
Atlanta, Georgia
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed May 21, 2013

Because of graduation and a convention in town, this was literally the only hotel that had an available room for my date of stay. Therefore, my expectations were quite low and that probably turned out to be a good thing. First, the receptionist was not friendly or welcoming upon check in. Second, our room overlooks the projects and within 30 seconds of being in the room, we saw a man urinate in public about 25 yards from the hotel. Third, there was a used washcloth hanging over the shower curtain rod in our bathroom. If the housekeepers missed this obvious object, what else did they overlook when "cleaning" the room before our check in? Lastly, a towel we took off the rack to use was dirty and covered in make-up stains when we went to use it. Was it clean? Doubtful, and if it had been washed, that is certainly not something that should be put in guests rooms. Suffice it to say that I would not recommend the South Loop Hotel nor will I be staying here again.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, May 24, 2013
I am sorry your experience at the hotel was not enjoyable. I can assure you that your comments were not unnoticed and have be addressed.
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Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 21, 2013

if you are looking for a Free parking hotel close to chicago downtown with a good price, this is one of the best options. To get downtown the bus stop is in the oposite site ( front of this hotel ) . In 10 minutes you will be in Chicago downtown.
Rooms are clean and nice . We choose this hotel , because the free parking , Chicago have very expensive hotel / parking.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, May 24, 2013
Thank you for your survey. I agree that parking downtown is quite expensive and that our complimentary parking is a great hotel amenity. Glad to hear that you found the Chicago Bus System an easy way to travel and we hope to see you on your return.
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Shelbyville, Michigan
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed May 17, 2013

We stayed at this hotel for two nights. Our room was clean and spacious as well as the bathroom. The hotel appears to be located in a shady area of town. We certainly wouldn't walk around after dark but unless you eat at the hotel you aren't close to any restaurants or shops. The frountier desk staff was extremely unfriendly, basically rude! The coffee shop posted opening at 7:30 am but at 7:45 am it wasn't opened. When we asked the front desk if the coffee shop would be open, the staff person said "it should but I'm not sure, it's out of our control". When we ordered dinner from the restaurant we were told they don't do room service and we would have to pick up the order... However when we went to pick up our order, the restaurant person had to come and unlock the door to let us in despite the fact that there were other people in the restaurant and they weren't sheduled to close for 2 more hours. Extremely VERY shady!! When we checked out again we were treated rudely . We were beginning to wonder if it was because we we Caucasian???

Room Tip: To choose a good room and experience...book elsewhere.
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  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, May 24, 2013
I am so sorry you had such a terrible experience at the hotel. The Chicago South Loop Hotel is committed to providing our guest with excellent customer service and accommodations to match, and we apologize if we fell short in any of these areas.
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Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 16, 2013 via mobile

We had a very large and clean room on the third floor. Room faced parking lot so it was quiet. Staff was helpful and parking was free. Very comfortable and it was a great value. Definitely recommend this hotel. Car was necessary for us to get to Hyde Park and south. Lobby is very spacious and business center was always available for computer/ printer use. Beds were new and very comfortable. Decor is well received. We would definitely come back again when we are in Chicago.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, June 27, 2013
Thank you so much for your kind words. Cannot wait to welcome you back to the city!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Krakow, Poland
Top Contributor
191 reviews 191 reviews
191 hotel reviews
Reviews in 136 cities Reviews in 136 cities
180 helpful votes 180 helpful votes
5 of 5 stars Reviewed May 14, 2013

The hotel was definitely more than I have expected! I loved it! The stay was awesome and the hotel was super clean and we had a ton of fun! The rooms were clean and the staff did anything they could to make a better stay for us!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, May 24, 2013
Great to hear you had an excellent experience. Hope to see you next time for another great experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
alexandria ky
Top Contributor
69 reviews 69 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 11, 2013

The rooms are great . Big room,great bed and super tub for soaking. Having the free parking is a major plus. Very clean hotel and they seem to be keeping it up by new mattresses etc. I found it easy to go to the attractions I wanted to see from here and I found a great Thai restaurant near by the Opart Thai House. The only complaint I have is I found some if the staff to be inefficient. I decided to stay an extra nite and after letting them know this found I could no longer use my key. Two of the employees (at two different times) did not tell me I needed to have the key re set up by them. When I checked out they did not even ask how my stay was or say much of anything. The restaurants were not open during the day at all. I would stay here again though and probably will.

Room Tip: Ask for a room in the quiet part of the building.
See more room tips
  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDoyle76, Guest Relations Manager at Chicago South Loop Hotel, responded to this review, May 24, 2013
Thank you for your review. Glad to hear that you enjoyed yourself, however sorry to hear that the hotel staff was not friendlier. We hope to see you soon to give you the experience you deserve!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chicago South Loop Hotel

Address: 11 West 26th Street, and W 26th St, Chicago, IL 60616
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Wheelchair access
Hotel Style:
Ranked #104 of 176 Hotels in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chicago South Loop Hotel 3*
Number of rooms: 232
Official Description (provided by the hotel):
Experience all of the vibrant energy and excitement of Chicago, when you stay at the Chicago South Loop Hotel. Ideally located near McCormick Place and just minutes away from attractions like the Shedd Aquarium, Millennium Park, Navy Pier, Chinatown, and Magnificent Mile shopping, our sophisticated boutique hotel offers the perfect combination of classic style, impeccable guests services and a prime location in the heart of Chicago's historic Bronzeville District. Whether you're visiting the Windy City for business or pleasure, you'll enjoy modernized and spacious guestrooms, central location and fabulous service from our welcoming hotel staff. ... more   less 
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