Very nice boutique hotel. Looks a little spartan when you first walk in. Not alot of fluff like the chains. And is quite dark in the entry. The staff were very pleasant, and helpful. We asked for recommendations of restaurants, directions, maps etc. Met all our expections. Rooms were clean, very comfortable queen beds and pillows. Fluffy towels.
Only complaint is shower head. Round rain type, not alot of pressure.
Restaurant at top of hotel had very limited hours. Not a night spot to go to and have a drink. Buffet for breakfast was $ 25.00. Go to West Egg for a better deal.
Location was awesome. Walking distance to Water Tower shopping and MI AVE. $ 7-8 dollar cab to Field Museum, Navy Pier, Old Chicago Shopping - Original Marshall Fields, and clubs on Hubbard. Looking for Limo service-Call Mr. James Limo. Reasonable with group rates and great guy.

We stayed here on 26 September - 30 September 2009. Very efficient, only slight problem we had the room was reserve for us was a King size bed as we are girls didn't want to share a bed. They were like it a charge to change it. We were like no, as clearly said on the paperwork it a double double we were require. Manager sorted it out. The other problem we had with the water draining away in the shower, that was sorted out straight away! Good stuff house keeping. Bath room is bit small, but only one person in the bathroom at one time so I don't know what the fuss was about with people in the past who's been! The bed are so comfortable with nice 4 pillows, felt I was home from home. Reception staff were friendly always spoke as we past no matter what time of day! The Door man sorted out our taxi on our last day. It was ready for us at 5am!! Couldn't fault my stay and would gladly to stay again. We both love Chicago for mainly for two reasons the people and views of the city!!

Don't bother about the fireworks at Navy Pier as they are one hit wonders!! Don't eat at Hard Rock Cafe Chicago as food awful, had a fajitas and it was cold. Also don't eat at Pizzeria Uno as its not real one down Ohio St. Totally recommend The Corner Bakery Cafe, which is left out of the hotel, to edge of that block then turn right to end of that block bout 3 min walk!! It was best breakfast I had on our trip! Cinnamon rolls to die for, plus my mate enjoyed her Oatmeal. Sear aka Willis Tower is brilliant especially at twilight. The Hancock tower was good also. Please go to Millennium Park to see the Mirror Bean as that awesome!!

I could go on and on as I had a amazing time in Chicago, as enjoyed it more there than New York!! Feel free to contact me if you like to know anything.

we stayed in this hotel for 2 nights oct 1st to 3rd, as we had booked through priceline we were expecting to get a small room near a noisy lift, however, I had rang ahead to ask for a non-smoking room and had mentioned that we were on a special trip--on arrival we were offered an upgrade to a corner suite with a partial view of the lake!!! GREAT. the bed was really comfortable, and we enjoyed our stay . This hotel is minutes away from michigan avenue--for the shops, also an easy walk(less than 10minutes) to the Wendella boat tours
We ate in the elephant and castle which is attached to the hotel--basic food , price o.k. service good. was very busy the evening we were there.Had breakfast in the corner bakery which is just around the corner--lovely, We would definitely stay here again.

Got this room through Hotwire. Really well appointed, free wireless, ist floor British themed restaurant is reasonably priced for all 3 meals. I would recommend parking a few blocks away vs the $48 next door fee(unless in/out service is important). Staff was very helpful.