Stayed at The Avenue from 12/30/08 through 1/3/09, and honestly I would rate this hotel as just 'ok'. It wasn't bad, but there wasn't anything special about it. We stayed on the 26th floor, and the room was clean enough and roomy enough for two. One drawback was that the hotel is right next to a hospital, so you do hear sirens all night, even being up that many stories high. Obviously not the hotel's fault, but still a minor annoyance. The beds were the best part of the room; they were super soft and we wanted to bring them home with us! Some other flaws with the room: the bathtub didn't drain, so you had to take a quick shower to avoid the tub filling up fast. And second, the hooks on the back of the bathroom doors fell right off if you put anything on them, so there was nowhere to hang clothing or towels. Actually, this bathroom had the least amount of places to put things than any hotel I've ever been in! So that's one suggestion I would make to the management staff at the hotel; a lot of people like it when the bathrooms have some small shelving or places to hang things.
One good point about the staff...when we asked for something, they came with it right away. The concierge was also helpful in making calls to find us a restaurant of our liking.
Other things worth mentioning: There was no mini fridge in the room, and that was $20 extra if you requested one. We would have liked to have one, but we didn't want to spend the extra money. Also, anything that you take from the snack fridge provided was $20 to replace, so that $4 pack of cookies could potentially turn pretty expensive! We found a corner store nearby to get water and snacks at a much more reasonable rate.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing the Avenue Hotel and for commenting on your recent stay. I am pleased that you enjoyed the size and cleanliness of your room. Our Housekeeping staff takes great pride in providing a superior guestroom to each of our guests. Oh yes the beds! We receive many compliments on our ultra comfortable beds and believe it is important to do our best to provide an inviting place to lay your head.
As for the maintenance challenges you discussed in your bathroom, our Engineering team would have gladly fixed them on the spot had they known about them at the time. They have been made aware of your comments and will add then to their next round of inspections.
We understand that you have many choices of hotels when in Chicago. We believe that what keeps people coming back to Avenue Hotel Chicago is our exceptional, personalized service and the wonderful team we have in place. We hope to see you again in the future.
Avenue Hotel Chicago
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.