My wife and I stayed here for two nights for a wedding and weren't impressed on several accounts. For starters the elevators were malfunctioning to the point an employee had to be called to come up to your floor to get you, this was the case the entire 2 days we stayed. Our corner room was comfortable enough albeit a little cramped. The room was worn around the edges with chipped wood and paint in various spots, glitter on the desk chair (guessing some partying went on with a previous guest and some company). The bathroom was also a bit small. Being Chicago, there are far more hotel options and in my opinion far better options. I probably wouldn't stay here again. My preferred hotel is the Park Hyatt on the higher end and the Omni for a more affordable option.

Great stay here for 6 nights in November! Service was great everywhere and all staff were friendly and helpful. We enjoyed the lovely and cozy rooms very much; there were nice toiletries as well which were replenished daily. The beds and pillows were comfortable. Only thing is that the floor to ceiling windows were not tinted so we had to draw all the blinds once we entered the room-especially at night- which meant we couldnt enjoy the views so much. The 24 hr gym was a plus. Overall, a great stay here and we were very pleased. Will definitely come again!

I loved looking out at all the lights through the long glass windows in my corner room. the rooftop bar with the open pit fireplace was da bomb. I also liked the location and the hot trendy bar on the first floor. I would definitely go back and stay there and also because it is one block from MBurger which serves the best most juiciest burgers, fries and floats.

The staff went the extra mile to accommodate all requests. The laundry service was very effective and the location is excellent, with a spectacular view both from my room and the terrace. However, these advantages could not unfortunately rescue the serious disadvantages. The hotel is badly in need of renovation. The bathroom was old and then I tried to use the plug of the bath tub the rusty old thing literally fell apart. A spectacular room with a view is a good idea but pulling down six double curtains with rusty manual tools every night was less good (an electrical system for pulling down all the twelve curtains would help a lot). The heating/air conditioning system was one of the most noisy I experienced, giving the choice from keeping it and suffer the noise or shutting it off and suffer the cold. The breakfast menu is poor and renouncing the usual breakfast buffet as this hotel does is only good if service is quick - which in my case was not, it took 40 minutes to have granola with yogurth and a fruit smoothie, priced - together with coffee and juice - an exaggerated $35. The great location and the very friendly staff deserve investments by the owners to renovate the hotel and improving how it operates.