My husband and I rented the "suite" during Valentines day weekend hoping to have an enjoyable night away from our three children. I was disgusted by what I had spent a nice amount of money on. When we first arrived we could not check in because the room was not ready yet ( this was at 5 oclock) and we had made reservations 2 days prior. When we finally were able to check in the clerk assured us that all of the rooms had been recently renovated. The room had not been vacuumed, there were cobwebs in the corners, cigarette burns on our bedding, glass broken and swept into a corner, no alarm clocks or telephones, ancient televisions, furniture and carpeting and bedding was way over new and two of the lights didnt work. This was not the romantic away that I had imagined by far! An overall filthy place and terrible value for your money!!!! Dont go here!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to tell us about your stay. First off, let me apologize for the late check in. We were completely booked that weekend and it took a little longer than usual to get some of the rooms ready. I apologize for the condition of your room and have spoken with housekeeping. They assured me they will do better and apologize for any inconveniences. Also, did you let the front desk know about any issues you had? If the person on shift would have been made aware of any of your concerns, they would have immediately taken action to correct any issues. Please accept my apologies and thank you for voicing your concerns so we can better serve you in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.