Our credit card was charged without authorization, in error for a reservation that we never confirmed. Contacted the hotel and was told that only the manager could credit the card but he was not in. Called three more times and was told each time the manager was not in but the message would be given to him and he would call back. Also faxed at least 5 times to request a refund. Still no response. After attemptinf to deal with this matter amicably for nearly 2 weeks, we gave up and contacted the credit card company to dispute the charge. My company's employees travel extensively throughout the year - this hotel has lost all of our future business over one charge for $65.00. This manager is not too bright and judging from some of the other reviews of this facility, this hotel does not have much going for it at all. It's a good idea to steer clear of the Best Value Inn in Centralia, IL.
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- Also Known As:
- Americas Best Value Inn-Bell Tower Hotel Centralia