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“Exceptional Hotel” 5 of 5 stars
Review of Holiday Inn Chicago-Carol Stream

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Holiday Inn Chicago-Carol Stream
3.0 of 5 Hotel   |   150 South Gary Ave, Carol Stream, IL 60188   |  
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Ranked #2 of 2 Hotels in Carol Stream
Port Saint Lucie, Florida
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Exceptional Hotel”
5 of 5 stars Reviewed August 26, 2013

Exceptional Hotel and great location. Staff was very professional and friendly. Room, common areas, and pool are well maintained and very inviting. Would definately stay her again. Many good restaurants in the area. Hotel is convenient to area expressways.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review, August 27, 2013
Thank you so much for the high praise. I am glad to see you enjoyed your visit and that every aspect of your stay was exceptional. I will ensure our staff hears your kind works, and we look forward to seeing you again soon.

Thanks again!
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107 reviews from our community

Traveler rating
    31
    36
    28
    5
    7
See reviews for
29
13
9
43
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Jackson, Michigan
Top Contributor
59 reviews 59 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 16, 2013

This is an older place with very nice rooms and in a quiet setting. Prime parking close to the door is all reserved for Albeto's customers and that is the"but". Not convient for rain or snow days.The dinner meal the night before was reasonable and delicious. The breakfst bar is over priced, has just average offering (oatmeal in August?) and the staff was rude. The front desk offered to comp the breakfast, but I just checked out. The location does not make for any easy commute to the south anyway.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review, August 19, 2013
Thank you for your review of your visit with us. I appreciate the feedback in all areas of your stay. I apologize that you found parking difficult and that our staff appeared rude during your breakfast and would be glad to discuss further if you'd like to. (630.681.7305) I am happy to see that our staff offered to make this right for you and that it did not ruin your visit. Thanks again for the praise of our rooms, the cleanliness and your overall thoughts....and if we can offer any assistance with directions for your travels, let us know. We hope to see you again soon.
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Houston
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 15, 2013

We stayed for 2 nights visiting family in Wheaton. This was the closest hotel and one of only a very few in the general area. We were pleasently surprised at how nice this hotel was for a Holiday Inn. The lobby and hallways are not much but the rooms are clean, nice, very spacious, and had everything we needed. We got a great rate on the Holiday Inn website for a king suite. Our room had a large whirlpool tub. It was a little odd because the tub was basically in the bedroom part of the room. We never used the tub so I can't say much about it. The bathroom was a walk in shower that was nice and clean and the vanity area was spacious and even had a sitting stool in it. We did not check in until almost midnight and the staff was extremely friendly and helpful. We had breakfast in the restaurant one morning. We had the breakfast buffet. We don't usually eat buffets however we were in a hurry to catch our flight home so this was the quickest option. The food was about average. The staff was exceptionally friendly. I would definitely stay at this hotel again when visiting the area.

Room Tip: Go for the suite. It is only a few dollars more and worth the extra space!
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review, August 16, 2013
Thank you for the very detailed review. It really tells the story of your stay with us, and I am delighted to see that it went so well. I will make sure your comments are shared with our staff. We look forward to your return on your next visit to Wheaton, and appreciate you sharing a tip with your fellow travelers. Thanks again.
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Sacramento, California
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 6, 2013

Nice Suite design that is very comfortable and efficient. Had a breakfast skillet deliver by room service which was very tasty and enough for two people. Very clean and quiet. Reasonably priced for Chicago. Will definitely stay here again.

Room Tip: Get a Suite.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review, August 7, 2013
Thank you for kind review of your recent visit. It is always great to hear how a guest was able to enjoy some of the extras a full service hotel offers, like room service. I'm glad to read that you enjoyed you meal, and found your suite comfortable, efficient, clean & quiet.

Finally, thanks for sharing the tip of getting a suite...they may cost a few dollars more, but we too believe they are worth it to pamper yourself a bit! We look forward to your return.
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Grand Rapids, Michigan, USA
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 24, 2013

Great hotel, convenient location, easy to get to. The beds and pillows are the best, the room is spacious, and the restaurant does a fine job. The 20% dinner coupon is a nice perk. Friendly, helpful staff, and quiet rooms. It's not a brand new hotel, but it is good value and I plan to stay here regularly.

Room Tip: Staying on the first floor is VERY convenient, as you can park close to the back doors. It's a l...
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review, July 25, 2013
Nice to see that we have gained a regular guest. Thank you for sharing your experience, as well as a travel tip for others. I will ensure that your comments are shared with our staff also. We look forward to your return with your next visit to the area, and once again...thanks!
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Terre Haute, Indiana
Top Contributor
58 reviews 58 reviews
15 hotel reviews
Reviews in 36 cities Reviews in 36 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 22, 2013 via mobile

I recently spent the night at this hotel to attend a family funeral. Although the occasion was sad, the hotel was a comfortable place for my young children to unwind. The hotel has a great pool but on this occasion my kids played and played in the whirlpool tub in our room.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review, July 23, 2013
Thank you for your review of your recent trip with us. While I wish you could have visited us under better circumstances, I am glad to see that the children were able to enjoy themselves and that the whirlpool in your room provided enjoyment for your family. Perhaps a future visit will allow you all to enjoy our other amenities. Thank you again.
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Holland, Michigan, United States
Top Contributor
72 reviews 72 reviews
23 hotel reviews
Reviews in 35 cities Reviews in 35 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed July 14, 2013

This hotel is one of the large, old Holiday Inns and we will probably not choose to stay at this one in the future. Our room had that "old, stale smell" and felt damp. We are probably spoiled by the newer, much nicer Holiday Inn Express hotels that also include a nice buffet breakfast (the Carol Stream one does not include breakfast and only offered a restaurant discount on dinner, which we did not use or need). We would recommend that you look at other hotel options when traveling to this area.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review, July 15, 2013
Thank you for your review of your stay. I am sorry to hear that we may not be an option for you on future trips through our area. I wish we had to opportunity to improve your stay while you were with us and to see if we may have had alternate accommodations that were better suited to your needs while you were with us. Also, if your travels bring you to another Full-Service Holiday Inn, inquire about rates that include breakfast. We do offer them, breakfast is just not included with all rates as they are at the Express brand hotels. Thanks again, and continue to enjoy safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Chicago-Carol Stream

Address: 150 South Gary Ave, Carol Stream, IL 60188
Phone Number:
Location: United States > Illinois > DuPage County > Carol Stream
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Carol Stream
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Chicago-Carol Stream 3*
Number of rooms: 193
Official Description (provided by the hotel):
*** Expanded & Upgraded Fitness Room *** Redecorated Indoor Pool & Whirlpool *** 37"LCD TV's in Every Room ***Experience the difference in service at the Holiday Inn & Suites Carol Stream The pride of Carol Stream, the Holiday Inn & Suites is located 4 miles west of I-355 off North Ave. (Rt 64), just a few minutes from companies such as Fuji Film, New Holland, Invensys, McKesson, Con Agra, Graphic Packaging, Spraying Systems, Inland Group, Smurfit Stone, Everpure, Planmeca, and more. Carol Stream is adjacent to Wheaton, Bloomingdale, Glendale Heights, and Hanover Park.This hidden gem boasts quality in every room, like free high-speed Internet, refrigerators, and pillow top mattresses. It also stands alone with its 2 room and whirlpool suites, which have been completely redecorated and feature 37" LCD & 42' Plasma TVs. Hospitals: Central DuPage Hospital and Glen Oaks Hospital. Colleges: Wheaton College and College of DuPage. Local attractions include the Billy Graham Center, Cantigny Museum and Center Ice Arena, only 25 miles from downtown Chicago with Metra Train service available to make travel easy. Families can enjoy shopping at several local malls, Cosley Animal Zoo, & Brunswick Zone (right next door). ... more   less 
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Also Known As:
Holiday Inn Chicago-Carol Stream Hotel Carol Stream
Holiday Inn Carol Stream
Carol Stream Holiday Inn

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