My wife and I stayed at this hotel on 28.06.14 to attend a wedding reception there that evening.
Everything looked promising on the approach to the hotel, the gardens all looked good.
We arrived at the reception which was unmanned. We rang the bell as the sign requested and waited. Then we waited some more. Eventually somebody arrived to check us in and we were taken to our room.
The room was not great. The bed cover and top pillows looked old and worn. On closer inspection they were marked and stained. We removed both the covers and pillows to the corner of the room. The bathroom was basic. The toilet had been used and had not been flushed - No excuse for this. No bath but the shower was ok. The mirrored wardrobe doors were dirty. All this made us feel quite uncomfortable.
The wedding reception was to start at 7.30pm. At 7.00pm we left our room planning on having a drink in the hotel bar whilst waiting for the reception to start. There were no bar staff in the bar. At 7.15pm a girl with a vacuum cleaner (I was surprised to find they owned one) came upstairs and said she would call someone to serve us. at 7.20pm she returned and told us that all the bar staff were over at the reception and if we wanted a drink, we must go over there to get one. What if we were guests who were not invited to the reception I wonder???
Went down for breakfast just after 08.30am. No staff around and breakfast wasn't set up. I'm not sure what time breakfast was to start as nobody told us but I would have thought 08.30am was a reasonable time to expect breakfast. Staff appeared and set up breakfast shortly after our arrival. I had high hopes for the cooked breakfast, farm hotels generally benefit from great local produce, but not in this case. The cooked breakfast was basic.
Overall the quality of the room was poor. This in itself would not have bothered me if it were at least clean, which it was not. The hotel is seriously understaffed with no visible management. It seems that the hotel is actually a function venue which happens to have some rooms available but these are, at best and afterthought.
Since returning home, I have read some other reviews - good and bad and in anticipation of the hotels response to this review I would offer the following- We did not complain when we checked out for two reasons 1. Who would we have complained to? There was clearly no management there, only one of the two staff that we had previously seen. 2. We had spent 20 minutes waiting at an empty bar for a drink which the hotel could not actually manage. How long would we have had to wait for a manager to arrive if at all.
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