My husband and I stayed here July 12-13th and took advantage of the stay, park and fly package. We were kinda hesitant based on previous reviews but they seemed to have the best price ($116). Check in went smoothly and the young lady behind the desk asked all our questions...very friendly. The problems started right when we walked into room104....peeling wallpaper, cracks in the ceiling, dust behind the bed, leaky pipe above the tub and a mildew smell. We immediately called to the front desk...the young woman sent someone down to fix the pipe. By this time I no longer wanted to stay in that room. This is where excellent customer service came into play.....I called back to the front desk and requested a room change which was granted, no issues, no questions, no attitudes from the staff. Our new room was 106 and it was the complete opposite of 104!from that point on everything was great...clean room, comfy beds, great breakfast, friendly shuttle driver (from Florida), front desk staff (helpful great attitudes and friendly) and the lady working the breakfast area made this stay enjoyable. Even though the rooms were "dated", there were some good qualities about this hotel and I'd stay here again if flying out of midway airport. The staff we encountered should be commended...excellent service. They made the stay great!
- Official Description (provided by the hotel):
- BRAND NEW RENOVATION 2014!ALL NEW ROOMS AVAILABLE MARCH 2014.Spa bathrooms featuring new tile, wallpaper, granite countertops, and LED Light.New guest rooms with new carpet, beds, flat pannel tvs and updated WiFi internet access.New Grand ballroom, lobby and breakfast area with new lighting, carpet and wallpaper.New Aria Lounge featuring signature cocktails, beer wine and Burr Ridge's only dance floor! ... more less
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- Also Known As:
- Quality Inn And Conference Center
- Quality Hotel Burr Ridge
- Oaks Hotel Conference Center