I stayed here for 2 nights for a wedding over a weekend. Here are my 6 thoughts:
1. It’s not really close to anything, however, it does have easy access to the highway which makes getting around to most places not too much of a pain.
2. The Front Desk manager, I believe her name was Jessica, was the least friendly member of the hotel staff I encountered. Everyone was else was fantastic (including the shuttle drivers).
3. The gentleman bartender on Saturday night, November 2 (wish I remembered him name), was excellent. Friendly, professional, and an all-around great bartender with great customer service—made the stay better!
4. The hotel is overpriced unless you have a special rate. Also, the hotel breakfast is really overpriced considering most of the food they serve is what you’d get at a Hampton Inn for free. The bar drinks are way overpriced, too.
5. Very nice exercise room, pool and hot tub—modern and clean.
6. The rooms are in desperate need of renovation. Their size is good, same with the bathroom, but the décor is stuck in 1994. They do have large flat screen TVs and the shower/tub has been extended for more room, which is nice (although the shower head is too low), but the hotel rooms have the look of 90s luxury.
Overall, an average full-service Marriott. 99% of the staff was nice, the spa/fitness center is great, love the extended shower/tub—but for the cost (rooms, breakfast, Internet, drinks all overpriced), lack of modern décor, and cranky front desk management, I can only give it an average rating.
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- Also Known As:
- Marriott Chicago Southwest At Burr Ridge Hotel Burr Ridge
- Marriott Burr Ridge
- Burr Ridge Marriott