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“Perfect location for family visit” 4 of 5 stars
Review of SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale

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SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale
3.0 of 5 Hotel   |   15 W 90 North Frontage Road, Burr Ridge, IL 60527   |  
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Ranked #2 of 4 Hotels in Burr Ridge
Springfield, Illinois
Top Contributor
86 reviews 86 reviews
33 hotel reviews
Reviews in 36 cities Reviews in 36 cities
35 helpful votes 35 helpful votes
“Perfect location for family visit”
4 of 5 stars Reviewed November 13, 2014

Full disclosure - I am a Marriott premium member

The hotel was a perfect location for visiting family for the weekend we were there. Staff were fantastic and the hotel offered a very nice breakfast.

The room was clean and comfortable, though the HVAC is not wall-mounted or controlled and was a bit noisy at times. Internet was fast and reliable and service was fantastic. This property is a great value for Marriott.

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANelson7530, Director of Sales at SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale, responded to this review, 5 weeks ago
Hi Harry E.

Thank you for staying with us, for writing a review on Trip Advisor and for your loyalty to Marriott. I am glad that you enjoyed your time with us and saw the value in all that our Hotel has to offer. More importantly, although I am happy to hear that the breakfast was wonderful, the suite was clean and comfortable and the internet succeeded in being reliable and fast, I am ecstatic to hear that our service made such a positive impression on you that you called it fantastic. Thank you again and we look forward to your next visit with family in the area.

Abigail Nelson
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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219 reviews from our community

Traveler rating
    98
    71
    26
    15
    9
See reviews for
80
24
8
81
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Marietta, Ga
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed October 21, 2014

We have stayed at this property for about a dozen years visiting Family in the area

It is Nice, Clean, in a Great Safe Location, & the staff has always been Very Nice

The breakfast has always been Good, but was Even Better with the addition of Fresh Straw Berries & Cantaloupe to go along with their standard fare

On this trip we went to the Coopers Hawk Winery Restaurant across the Interstate about a two minute drive and it was Great

This is always a Good Choice in the Burr Ridge or Lemont area.

Stayed October 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANelson7530, Director of Sales at SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale, responded to this review, October 22, 2014
Hi Jim007.

Thank you for staying with us and for writing a review on Trip Advisor. Thank you also for your loyalty to us and for making us your home away from home when visiting family in the area. I am happy to hear that in your many experiences with us, you have always found us to be nice, clean and safe. We have improved our Breakfast to include a number of things, including fresh fruit so I'm happy to hear that it was a nice surprise! Cooper's Hawk is delicious and definitely a can't lose option as everything there is pretty tasty! Thanks again and we all look forward to seeing you when you come back.

Abigail Nelson
Director of Sales and Marketing
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Frankfort, Illinois, United States
1 review
4 of 5 stars Reviewed September 29, 2014

Hotel is close to everything, great restaurants, shopping and our corporate office which makes it very convenient to have our guests stay here. They have hosted our group more than one time and is always a location they ask for. Great price too!!

  • Stayed September 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANelson7530, Director of Sales at SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale, responded to this review, October 10, 2014
Hi Mary M.

Thank you for staying with us and for posting a review on Trip Advisor. Our location is one of the many perks for our guests since we are situated right by a number of dining options, shopping centers, business parks and nature parks/trails so I am glad that you enjoyed it! Hopefully you were able to do lots of eating and shopping while you were here! We are always happy to host your group and are glad that you keep choosing to stay with us! Thank you again and safe travels.

Abigail Nelson
Director of Sales
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Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 26 cities Reviews in 26 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 23, 2014

We booked this hotel last minute (four rooms, coming from three different states) due to family funeral. What a pleasant surprise! The staff, rooms, service (the breakfast buffet has SO MUCH to offer, including European-Style options)are superb! We're surely stay there again and tell family and friends.

  • Stayed September 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANelson7530, Director of Sales at SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale, responded to this review, September 26, 2014
Hi Inclusion-Equity.

Thank you for staying with us and for writing a review on Trip Adviser. I am sorry to hear about the circumstances that brought you and your family our way but I am glad that we were able to take care of everything and that you were able to enjoy our Hotel. Thank you again.

Abigail Nelson
Director of Sales
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Oakland, CA
Top Contributor
134 reviews 134 reviews
82 hotel reviews
Reviews in 73 cities Reviews in 73 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed September 18, 2014

This hotel was priced quite a bit under the Marriott where our meeting was being held. Good choice.

The room was large.
"Suite" means separate area with a sofa, chair, desk, and mini-kitchen of a sink, cooler and microwave. All of which had enough space to stretch out.
The desk reception was exceptionally helpful and friendly both with hotel orientation and later with restaurant recommendations.
The gym area is fairly small and packed. The room is about 2/3 the width of a guest room and has 2 tread mills an eleptical and a bike. That left room for a bench with dumb bells and a little bit of other space. You can get a workout done in the space, with the tools, but it will be crowded. There is a Lifetime fitness center about a 1/2 mile away if you want a full gym.
I would definitely use this hotel again.

  • Stayed September 2014, traveled on business
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANelson7530, Director of Sales at SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale, responded to this review, September 22, 2014
Hi David B.

Thank you for staying with us and for writing a review on Trip Advisor. I am glad that you gave us a shot while in Burr Ridge for your meeting. All of our spacious suites do include a pull-out sofa sleeper, iHome, flat screen, fridge, microwave, mini-kitchen and a nice size desk, perfect for working and lounging. Our Front Desk Agents are very good at providing a friendly welcome, as well as giving out area recommendations. I apologize that you found our Hotel gym, though adequate with equipment, to be a little small for your liking. We do have a partnership with Five Seasons Fitness Club that allows our guests to use their facilities free-of-charge. I am sorry that you were unaware of this and will definitely see what can be done in terms of communicating that to our guests. Thank you again!

Abigail Nelson
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
4 of 5 stars Reviewed September 17, 2014

Everything leading up to our stay was very well taken care of. Suzanne was really great to work with. She got everything well organized and it seemed that our check in after we arrive following our reception will go smooth...far from reality. The front desk associate was clueless on what he was doing. It literally took 50 minutes from 2:20 am until 3:10 am to get inside our room. We had a block of rooms blocked for our wedding, but I guess that he did not know how to find that or where any details for it were. Prearrangements were made, and still initially at check in we were assigned to an occupied-already room. I went back and forth 3 times to have the key cards reprogrammed to the room since I couldn't access it, until our shuttle bus driver Luis went with us and noticed that the room was already occupied. He called the front desk associate to inform him that the room was occupied and still he wasn't able to figure it out. Frustrated that my bride and myself cannot go to sleep after a very long day, I went downstairs and waited by the counter for 20 min until the associate finishes clicking pointlessly in the computer and assigns us to a different room. After we arrived in the reassigned room...surprise, surprise there is an envelope with my name on it and a bottle of champagne that was left by Suzanne. The associate did not bother checking the system and tried to look for our room, but randomly tried assigning us a room - which was already occupied. The staff should be trained more and maybe supervised for the first few weeks on the job, and not left alone on a Saturday night where there were at least 3 wedding parties staying. Other than that the front desk manager was very apologetic and provided a 50% refund on the room, but the some dissatisfaction will be there for a while. Definitely more training is suggested and more customer service skills needed. Simple "I don't know" wasn't really working that night. So overall grade for service is based on the front desk associate at the time of check in, not on the services leading up to the actual stay or check out - those were EXCELLENT!!!

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANelson7530, Director of Sales at SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale, responded to this review, September 18, 2014
Hi Marek.

Thank you for writing a review on Trip Advisor and for selecting our Hotel to host your wedding group. I am glad to hear that Suzanne was a pleasure to work with and that she was able to assist you in keeping everything smooth. I apologize that your actual stay with us was not the same case. I will definitely touch base with Frank, our Front Office Manager, to see what exactly transpired so that we can provide the corrective training to prevent that from happening again. I am very sorry that it happened to you. It's not reflective of our Staff's capabilities, as we usually hear great responses in regards to service. Thank you again and I hope you have a wonderful honeymoon and an even better marriage.

Abigail Nelson
Director of Sales and Catering
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 6, 2014 via mobile

Hotel was fantastic and a great location for a family trip to Chicago. It was clean, service was great, location was just what were looking for to catch the museums downtown (easy drive into the city) and also a MLS Fire soccer game (close to Toyota Park). Only very minor issue was by my check the premium higher speed Internet (2-2.5 Mb/sec) was really no faster than the free Internet (1.5 Mb/sec). Would definitely stay here again!

Stayed August 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANelson7530, Director of Sales at SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale, responded to this review, August 7, 2014
Hi MoArk73.

Thank you for staying with us and for writing a review on Trip Advisor. We are so happy to hear that your stay was great, that you found our hotel (service, suites and location) to be ideal and that you had such a wonderful time in Chicago! We look forward to hosting you and your family again! Safe travels!

Abigail Nelson
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale

Address: 15 W 90 North Frontage Road, Burr Ridge, IL 60527
Location: United States > Illinois > DuPage County > Burr Ridge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Burr Ridge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale 3*
Number of rooms: 128
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Also Known As:
Springhill Suites Burr Ridge

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