We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“BG CxA final” 3 of 5 stars
Review of Wyndham Garden Inn Buffalo Grove

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Wyndham Garden Inn Buffalo Grove to your Saves list
Wyndham Garden Inn Buffalo Grove
3.0 of 5 Hotel   |   900 West Lake Cook Road, Buffalo Grove, IL 60089   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Price
Plan Ahead, Save 25%
Ranked #1 of 3 Hotels in Buffalo Grove
Write a Review

386 reviews from our community

Traveler rating
    65
    104
    115
    65
    37
See reviews for
163
60
26
106
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Morriston
2 reviews
4 of 5 stars Reviewed November 20, 2013

Overall it was a great hotel for the price. The wifi was slow and not always available. The staff was awesome.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager60089, General Manager at Wyndham Garden Inn Buffalo Grove, responded to this review, November 25, 2013
Thank you for your comments on your recent stay at the Wyndham Garden Hotel. We did encounter some issues with our WiFi and have taken the necessary steps to correct this. We understand how frustrating it is to be on the road and not have the access you need.

We hope to see you on your next visit to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 16, 2013

The lobby area of the hotel is deceiving. It is lovely and clean which is why I was shocked to see my room. It looked and smelled like a old lady's house. There were cobwebs in the corners in several places. I needed to finish some reports for work and the wifi was not working. I would get a signal that I was connected but it would not load any websites. I spent an hour on the phone with their tech support and they could not find a problem. It was working better in the morning but still spotty.
The front desk staff was friendly, the room is spacious. The bathroom is old, small and the shower water pressure not very good. For a Wyndham property, this was just not up to the standards one would expect.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager60089, General Manager at Wyndham Garden Inn Buffalo Grove, responded to this review, November 25, 2013
Thank you for your comments regarding your stay at the Wyndham Garden Hotel in Buffalo Grove. I apologize for the conditions that you encountered regarding the cobwebs and have addressed these issues with our Housekeeping staff.

I also want to apologize for the issues you had with the WiFi service and we have addressed thos items with our internet provider. These issues are being worked on as we replace some of the access points.

We hope that on your next visit to the area, that we have the opportunity to serve your needs again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Where the Plane Lands
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 12, 2013

Do NOT stay here if you rely on WiFi for business or leisure. We arrived after a 5 hour drive to find that the internet in our room was intermittent at best. None of our devices would connect (two laptops, two iPhones, and one iPad). Instead of remedying the problem, we were told to call the hotel's internet provider OURSELVES on behalf of the hotel.

After five hours in the car, don't you think the last thing we wanted to do was sit around on the phone for two hours with tech support for a problem that wasn't even on our end?

Though we were comped with free breakfast, it still doesn't fix the issue that hotel WiFi is pretty much a given in this day and age. We don't work for Wyndham, so why should we as guests be required to call the local internet company after we state multiple times that the problem is on the hotel's end and not ours?

The internet still goes out every 5-10 minutes, so be wary of doing any work that requires a stable connection. There aren't any ethernet ports in the room, either, so that solution is out the window as well.

The hotel itself is great, but like I said, this review is mainly geared toward people who depend on WiFi connectivity. If you don't care about internet access, it's a great place to stay. However, the frustration we've had with internet issues is just too much and calling tech support for the hotel ten minutes after checking in from a 5 hour drive was over the top.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager60089, General Manager at Wyndham Garden Inn Buffalo Grove, responded to this review, November 25, 2013
I apologize for the problems your encoutnered with the WiFi, and we have been in the process of correcting the issues you encountered during your stay. Our tech support service is available to address issues that may arise with guests connecting to the internet, however, our staff should have contacted them directly, on your behalf, in order to begin the process to resolve the issues you were having.

The issues you encountered that evening have been resolved and if you return to the area, we would appreciate the opportunity to serve your needs as you would expect them to be met.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Wyndham Garden Inn Buffalo Grove? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Wyndham Garden Inn Buffalo Grove

Address: 900 West Lake Cook Road, Buffalo Grove, IL 60089
Phone Number:
Location: United States > Illinois > Lake County > Buffalo Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Buffalo Grove
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wyndham Garden Inn Buffalo Grove 3*
Number of rooms: 155
Reservation Options:
TripAdvisor is proud to partner with Priceline, Orbitz, Expedia, Hotels.com, Wyndham, Cheap Tickets, Travelocity, TripOnline SA and Tingo so you can book your Wyndham Garden Inn Buffalo Grove reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Wyndham Garden Inn Buffalo Grove Hotel Buffalo Grove
Wyndham Buffalo Grove
Buffalo Grove Wyndham

Owners: What's your side of the story?

If you own or manage Wyndham Garden Inn Buffalo Grove, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.