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“Nice Facility” 5 of 5 stars
Review of Holiday Inn & Suites Airport

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Holiday Inn & Suites Airport
3.5 of 5 Hotel   |   3202 E Empire St, Bloomington, IL 61704   |  
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Ranked #3 of 22 hotels in Bloomington
GreenLeadersBronze level
Normal, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Nice Facility”
5 of 5 stars Reviewed November 7, 2013

We stayed with extended family at this property and we were all very pleased with the cleanliness of the rooms and the staff's hospitality. We will definitely stay again when we return to Bloomington.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MIrvinGM, General Manager at Holiday Inn & Suites Airport, responded to this review, November 11, 2013
Thank you for the review. It is great to read about our guests overall satisfaction. I know our housekeeping staff will also be excited to read your comments of the cleanliness as well.

Thank you again and we look forward to your return,

Michelle Irvin, CHA
General Manager
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156 people have reviewed this hotel

Traveler rating
    89
    42
    10
    10
    5
See reviews for
44
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Illinois
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 4, 2013

I went to visit my daughter on October 31st and since I was traveling with our Yorkie was looking for a nice hotel that was pet friendly. This is a very nice hotel that is definitely pet friendly. Brandt checked me in around 3pm in the afternoon. He was extremely nice and efficient. My check-in took all of 5 minutes to complete! Thank you, I appreciated it!

I had asked for a clean, pet friendly room and I received exactly that! The room was clean and didn't have the odors typically associated with pet "friendly" rooms. Our room was conveniently located on the first floor and close to the back door. The room was very comfortable and the shower was wonderful! It was a REAL shower with perfect water pressure and the tub drained (a super pet peeve of mine).

I'm glad I found this gem. I can bring the Yorkie, visit family and be close to excellent shopping.

This is a GREAT PLACE TO STAY - HIGHLY RECOMMENDED!!!!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MIrvinGM, General Manager at Holiday Inn & Suites Airport, responded to this review, November 6, 2013
We are so delighted you and your pet enjoyed the pet friendly guest rooms and the overall facility.
Our hotel does permit pets on our first floor guest rooms and in turn, the staff does an impeccable job of maintaining these rooms as they would any of our other guest rooms.
Thank you for the comment regarding the shower pressure---I agree, the water pressure is amazing here as are the enlarged shower heads.
We look forward to being your home away from home and also being your first choice when staying in the Bloomington market.
Have a great holiday season,
Michelle Irvin, GM
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Macomb, Michigan
1 review
5 of 5 stars Reviewed November 4, 2013

We were in Bloomington IL the weekend of 10/11-10/13 and had a wonderful stay at the Bllomington Holiday Inn & Suites Airport.
My son is in a wheelchair and the room we had was spacious with a roll-in shower. It was very clean and confortable. The staff was also very accommadating in making sure that all our needs were met concerning our son.
We were there to visit family and made dinner reservations at Baxters-which I recommend on the weekend. The staff was very friendly and the food was very good.
I highly recommend staying here-I love the location-you can see the counrty but are so close to the city!

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MIrvinGM, General Manager at Holiday Inn & Suites Airport, responded to this review, November 11, 2013
Thank you for your kind remarks regarding our staff, hotel facilities, adjoining restaurant and location of the hotel.
We are so happy to hear that you and your family enjoyed the hotel and more importantly--the accessibility of the facility worked well.
We know how important it is to find a hotel that meets all your needs and we are delighted we could be your home away from home.
Our staff and management will look forward to your return in the very near future.
With much appreciation,
Michelle Irvin, CHA
General Manager
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Bloomington, Illinois
1 review
5 of 5 stars Reviewed October 29, 2013

I have been at several events at this hotel before, but have never stayed the night. Excellent front desk person - very personable and friendly. The room was clean, comfortable, and roomy. Great place to stay - would highly recommend it!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MIrvinGM, General Manager at Holiday Inn & Suites Airport, responded to this review, November 4, 2013
Thank you so much for your feedback. We are delighted you enjoyed your stay with us. Thank you for mentioning the great staff as well. They work very hard to create a positive experience for all of our guests.
We look forward to your return and as always, truly appreciate your review. This is so valuable to our continued success and also enhances the confidence in our staff.
Respectfully,

Michelle Irvin, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, United States
Top Contributor
50 reviews 50 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 21, 2013

I have stayed at this hotel several times for work and every time they are polite, quick to resolve any need, and convenient at every level. Best of all their breakfast cafe is suprisingly high in quality for being where it is at. The staff is extremely friendly and the shuttle service was sufficient when I was without a rental.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MIchelle I, General Manager at Holiday Inn & Suites Airport, responded to this review, October 25, 2013
Very excited to read your review. So happy our complimentary shuttle was helpful to you and also provided exceptional service. In addition, we love hearing about the quality of food ---our attached restaurant, Baxters, has an exceptional facility for dinner and drinks but also provides the breakfast option for our guests.
In the future, keep in mind--we also have the breakfast bags to go as well for your convenience.
Thank you again and we will look forward to your return.
With much appreciation,

Michelle Irvin, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, IL
Top Contributor
53 reviews 53 reviews
3 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 17, 2013

We stayed at the Holiday Inn & Suites Bloomington on Saturday 10/12. Our room on the 3rd floor was clean and the temperature was easy to control. We didn’t arrive until almost 10pm and the front desk employees said that they had “given our room away” and she would need to assign us a new room. They had had a large group check out late which had caused housekeeping problems. We could see on our key card holder that we were originally assigned a room on the 4th floor. The 3rd floor was fine but there was a lot of thumping noise from above during the night and early the next morning. We also heard a dog barking on Sunday morning which was a bit disturbing. We used the fitness room and found it to be adequate but the temperature of the fitness room was way too warm…..almost hot. It made it difficult to get a good workout without overheating.
Over all we had a good experience at the Holiday Inn & Suites Bloomington.

Room Tip: Go for the top floor as I thing it would be quieter than the 3rd floor.
See more room tips
  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MIchelle I, General Manager at Holiday Inn & Suites Airport, responded to this review, October 18, 2013
We so much appreciate your comments and time you spent in detailing your overall experience.
Let me first apologize for the dog barking--although we are a pet friendly hotel-if we are aware of a guest traveling with a pet--our pet friendly rooms are located on the first floor. Therefore, I would have to assume this guest did not notify the hotel of their pet traveling with them. I am sorry for the inconvenience this caused you and assure you, had we of known--the guests would have been placed on our first floor.
In regards to the room assignment for your particular room---I am not quite sure why the clerk would have stated what she did as you did have a guest room and from reading your review it simply was not the "room number" originally assigned but was the correct room type. We only guarantee room types for our guests not room numbers. I am sorry that this comment was made by a member of our staff. We will address this.
We are happy to hear overall you enjoyed your stay and noted the cleanliness of the hotel as well. We pride ourselves in providing a very CLEAN hotel.
I will also check on the temperature of our work out room and ensure we are not keeping it at a higher temperature than needed. I appreciate you noting this as well.
Thank you again and I do hope we can look forward to your return in the near future
Respectfully,
Michelle Irvin, GM
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Morton, Illinois, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 13, 2013

when we got to the country inn and suites after the wedding rehearsal we were told that the hotel was no longer pet friendly. we called around to find another hotel and tori from the holiday inn was so helpful. she matched the rate we were given from the other hotel, and helped us find a room for a second night, even though the hotel was full for the weekend. Tori was so friendly and helpful we will recommend the holiday inn to any of our friends that are planning a trip to bloomington

Stayed October 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MIchelle I, General Manager at Holiday Inn & Suites Airport, responded to this review, October 14, 2013
We will be sure to share this comment with Tori--thank you. It is so thoughtful of you to mention her by name in your survey as I know this will mean so much to her. Thank you!
We are very happy that you enjoyed our facility and more importantly we were able to accommodate your pet--we know that pets are an important part of ones family. We have designated guest rooms for our pet owners and do our best to ensure all of our guests rather a pet owner or not--have a very relaxing experience at our hotel.
Thank you again and we will look forward to your future stay.
Michelle Irvin, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn & Suites Airport

Address: 3202 E Empire St, Bloomington, IL 61704
Phone Number:
Location: United States > Illinois > Bloomington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Bloomington
#2 Business Hotel in Bloomington
#4 Family Hotel in Bloomington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn & Suites Airport 3.5*
Official Description (provided by the hotel):
The Holiday Inn Hotel in Bloomington, IL features a contemporary setting. With a fresh, modern appearance and a convenient location near the Central Illinois Regional Airport (CIRA), the Holiday Inn Hotel & Suites Bloomington - Airport offers the very best in Central Illinois accommodations. Guests can enjoy complimentary shuttle services within a five-mile radius of the hotel, making transportation a breeze during your stay in Bloomington. Our upscale hotel provides easy access to area attractions, including the Prairie Aviation Museum, Upper Limits Rock Climbing, Miller Park Zoo, Davis Mansion and the Challenger Learning Center. Corporate travelers will appreciate our modern Bloomington accommodations near businesses such as State Farm, Growmark, Country Financial, OSF and Mitsubishi. With over 5,000 square feet of flexible meeting space that can seat up to 300 guests, as well as a 24-hour business center and free high-speed, wired and wireless Internet access, our hotel near the CIRA Airport is a great place to host any event. Our Bloomington, IL hotel offers a heated, indoor pool and whirlpool, a 24-hour fitness center, a convenience store and a full-service restaurant, Baxters Amer. Grill. We invite you to explore our Bloomington hotel's great rates and book your reservations today. ... more   less 
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Also Known As:
Holiday Inn & Suites Airport Hotel Bloomington
Holiday Inn And Suites Airport
Holiday Inn Airport
Holiday Inn Bloomington
Bloomington Holiday Inn

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