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“Overpriced, price switched” 2 of 5 stars
Review of Country Inn & Suites Bloomington-Normal West

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Country Inn & Suites Bloomington-Normal West
2.5 of 5 Hotel   |   923 Maple Hill Road, Bloomington, IL 61704   |  
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Ranked #8 of 23 Hotels in Bloomington
Chippewa Falls, Wisconsin
Top Contributor
123 reviews 123 reviews
39 hotel reviews
Reviews in 55 cities Reviews in 55 cities
36 helpful votes 36 helpful votes
“Overpriced, price switched”
2 of 5 stars Reviewed January 24, 2013

Found hotel on Internet for $99 decided to stay it had spa and pool and it was a Country Inn which is always very good. Wrong! Got to hotel price was $109 not $99. Complained and got it for $99. Moved into our room and were kind of shocked it was not up to the standards other Country Inns have had. Had been walking the streets in Springfield for a few hours and decided that. We were going to head straight for the spa. SHOCK! The spa and pool were closed for renovation. The day before we stopped at a Comfort Inn that had a sign on the counter stating spa and pool closed for maintenance. This place should have done that also. We left the Comfort Inn once the clerk acknowledged that indeed the pool was closed. We did not have that opportunity here. With no spa and pool $99 was like stealing our money. Breakfast was ok, oatmeal was bad like soup not oatmeal. We should have stayed at Fairfield Inn down the street. To be honest it seems that many hotels price switch from prices on the Internet, it seems they take what they can get out of you. Broken grout in bathroom made it feel dirty.

Room Tip: I guess you need to do like my mother used to do, ask to see the room first then register.
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review, January 29, 2013
Dear JohnF1949,

Thank you for taking the time and providing us with your feedback. I am very sorry that you were not informed about the pool and spa being closed during check-in. As of Sept. 2012 I became the new GM at this location and we are working very hard everyday on major renovations to the property to bring it up to Country Inn standards. Our pool/spa was closed for about two weeks but is now open. In the upcoming weeks we hope to start our room renovations and we are very thrilled. I also want to apologize for the rate confusion.I am happy to hear that our front desk was able to correct this rate issue.

My hope is that next time you are in our area you would be willing to give our hotel another try. Once again, Thank you for your feedback.

At your service,
Cristo Ortiz-Palafox
General Manager
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133 reviews from our community

Traveler rating
    49
    44
    18
    19
    3
See reviews for
62
23
4
25
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Clearwater, Florida, United States
1 review
5 of 5 stars Reviewed January 4, 2013

This was our first time staying at a Country Inn and Suites, and we were very well pleased. People were nice, the hotel was clean, which it something I am very picky about..It is in a great location, close to quite a few things..To me it felt like a big country home..The decor was really nice and up to date. We stayed in a suite, and was really surprised to see how big and spacious it was, yet very comfy feeling, like home. The bathroom was big, which to a woman is always a plus. Didn't get a chance to eat breakfast, because we had to leave at 4:00AM to head back to Florida, but from everything else that was great, I am sure breakfast was, too. I know my husband & I plan on staying at this hotel again, every time we come visit my kids. I can't wait to stay there again..

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review, January 29, 2013
Dear Bonniesuestew,

I am very glad to hear that you enjoyed our hotel and had a very enjoyable stay. We look forward to welcoming you and your husband next time you are in our area.

Take care,
Cristo Ortiz-Palafox
General Manager
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Anamosa, Iowa
Top Contributor
117 reviews 117 reviews
25 hotel reviews
Reviews in 36 cities Reviews in 36 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed December 28, 2012

I booked our room on hotwire.com not knowing what hotel chain I was going to get. I got a great deal and the Country Inn is a pretty good hotel. We were nicely surprised. It is in a good, hotel row, location. Within walking distance (our family walks daily, so long walks don't bother us (even in 30 degree weather)) to a Bob Evans and Steak and Shake. We also walked to the Farm and Fleet and Walmart. There is a Mexican restaurant between the two stores also. Galaxy movie theater is right up the road, too.

The hotel is older, but our room was clean. The kids enjoyed the weight room, pool, and hot tub.

I would stay again.

Room Tip: We were facing the parking lot and the curtains don't close... so it was extremely bright in our...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review, January 3, 2013
Dear MikeandCarrie,

Thank you so much for taking the time in providing us with your feedback. I am very glad to hear that you found our hotel to be in a good location. It was a pleasure to have you and your family as our guest. We are currently undergoing renovation in our pool room and will begin renovations in our rooms within a few weeks, so please make sure to keep us in mind next time you are in our area.

Once again, Thank you for your feedback.

At your service,
Cristo Ortiz-Palafox
General Manager
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Saint Louis, Missouri
1 review
5 of 5 stars Reviewed November 27, 2012

The pool, the breakfast, the fitness center--this had everything we were looking for, and a comfy style as well. The decor was up-to-date, and we loved the big bathroom! I liked the shower installed by the pool and jacuzzi.

Room Tip: They gave us a room facing away from the free-way, but said that either side was actually quiet.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review, November 29, 2012
Dawn213,

Thank for you for taking the time and reviewing our hotel. I am very pleased to hear that you enjoyed your stay.

At your service,
Cristo Ortiz-Palafox
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midway, Arkansas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed November 10, 2012

While travelling, we often look for a Country Inn & Suites because they are often a little newer property and have better attention to detail than many other chains in the same price point.

At check-in, the desk clerk seemed unsure of tasks and not very confident. She could not find my customer profile in the system , which has never happened before. Not a big deal, but slowed the process and she had to enter available system data manually.

When we arrived at our room, the room was clean, but did find hair in the bathroom and the pillows didn't have pillowcases. When advised, the desk clerk said we could pick them up at the front desk.

The breakfast offering was standard for the chains, not better but certainly not worse for the standard fare.

Several other hotel chains very close. Next time through we will probably stay at the Holiday Inn Express.

Jim B.
Midway, Arkansas

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review, November 12, 2012
Dear Jim B,

Thank you for taking the time and providing us with your feedback. I would like to take this opportunity to apologize for your unpleasant experience you had at our hotel. What you experienced is not the standard we strive to uphold . We plan on doing some hotel update this winter. My hope is that next time you are in the area you will come back and give us another try.

Once again,Thank you for taking the time and reviewing our hotel. We thank you for your feedback and promise to keep them in mind. It was a pleasure to have you as a guest.

At your service,
Cristo Ortiz-Palafox
General Manager
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BATAVIA
2 reviews
4 of 5 stars Reviewed October 27, 2012

Clean, comfortable hotel. Good for college visit. Breakfast had more healthy options than most. Staff very friendly. Beds comfy, but a little more hallway and 2nd floor noise than I'd like.

Pool and jacuzzi were well maintained.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review, November 12, 2012
Lisa J,

Thank you for taking the time and sharing with us your recent experience. My staff and I take great pride in offering the highest quality of customer service to each and every guest that stays at the Country Inn & Suites.

It was a pleasure to have you as a guest at our hotel and we hope to see you again in the near future.

Sincerely,
Cristo Ortiz-Palafox
General Manager
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Normal
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 23, 2012

The rooms could use an upgrade but they were neat, tidy, and functional. The kids loved the pool. The breakfast was fabulous. They had a burrito bar, waffle bar, oatmeal bar, as well as lots of choices in milks, pastries, breads, juices, cereals, and coffees. They never let anything get cold or run out. It is also pet friendly whic we didn't need but it was nice to see a clean pet friendly place. The staff was friendly and helpful. Expedia messed up my reservation and the hotel desk clerk had it fixed withing 5 minutes.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review, November 12, 2012
Selina B,

Thank you for your feedback. I am glad that you were able to enjoy your stay with us and I'm also glad that you you found our breakfast to be enjoyable. The burrito bar is a big hit with our guests. You'll be glad to hear that we have added many new items to our breakfast menu such as french toast, sausage links,breakfast sandwiches, and breakfast potatoes. As you saw we are one of the few hotels in the Bloomington/Normal area that allows pets and we make sure to deep clean every rooms one a guest with a pet has checked out.

It was a pleasure to have you as our guest at our hotel and we hope to see you again in the near future.

At your service,
Cristo Ortiz-Palafox
General Manager
Report response as inappropriate
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Additional Information about Country Inn & Suites Bloomington-Normal West

Address: 923 Maple Hill Road, Bloomington, IL 61704
Phone Number:
Location: United States > Illinois > Bloomington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Bloomington
#10 Business Hotel in Bloomington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Bloomington-Normal West 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
The Country Inn & Suites By Carlson, Bloomington-Normal West, IL offers a host of amenities, including an indoor pool, a fitness center and spacious guest rooms. Visitors to Bloomington, IL enjoy the hotel's location along I-55/74 and I-39, close to the U.S. Cellular Coliseum and Illinois State University. Business and leisure travelers alike can take advantage of free high-speed Internet access as well as the complimentary, hot Be Our Guest Breakfast buffet. The Country Inn & Suites also offers pet-friendly rooms, so you can bring the whole family. Book your room online today and see what sets the newly renovated Country Inn & Suites apart from other hotels in Bloomington, IL. ... more   less 
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Also Known As:
Country Inn & Suites Bloomington Normal West Hotel Bloomington
Country Inn And Suites Bloomington Normal West
Country Inn Bloomington
Bloomington Country Inn

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