We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good Price, Clean and Close to Ohare Airport” 3 of 5 stars
Review of Country Inn & Suites By Carlson, Chicago O'Hare South, IL

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Country Inn & Suites By Carlson, Chicago O'Hare South, IL to your Saves list
Country Inn & Suites By Carlson, Chicago O'Hare South, IL
2.5 of 5 Hotel   |   777 East Grand Ave, Bensenville, IL 60106   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Book a Business Package
Ranked #1 of 1 Hotels in Bensenville
Pekin, Illinois
Top Contributor
174 reviews 174 reviews
38 hotel reviews
Reviews in 77 cities Reviews in 77 cities
40 helpful votes 40 helpful votes
“Good Price, Clean and Close to Ohare Airport”
3 of 5 stars Reviewed March 21, 2014 via mobile

This hotel was under $75 for my stay. The hotel is being renovated, but no issues avoiding those areas. My room was clean the only thing I had an issue with is that I was on the first floor and the windows would not lock which made me a little uncomfortable. Overall I had a good night sleep, a good free breakfast and was always greeted by the staff. For the price I would stay here again but will make sure to ask for an upper floor.

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

242 reviews from our community

Traveler rating
    63
    77
    51
    28
    23
See reviews for
98
36
21
57
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Rockford, Illinois
Top Contributor
141 reviews 141 reviews
78 hotel reviews
Reviews in 97 cities Reviews in 97 cities
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed March 9, 2014

First I arrived to discover that they are in the process of renovating the hotel. Half of the building is closed, you would think they would discount their prices with that going on. One night I was awakened by what I am sure was hammering --it was quite rhythmic: tap tap tap tap,...tap tap tap tap... on and on in the middle of the night.
There is very poor flow, like poor pressure from the rotating shower heads -- anyone who washes their hair needs a better water flow to get the shampoo properly rinsed out. I hope that is being corrected in the renovation.
There is extremely poor lighting in the rooms. There were 3 lights in the entire room, one in the entry, a bed table lamp, and a desk lamp, and it was DARK in that room. There was more light in the bathroom than the entire rest of the room. Another lamp, or better yet go over to the Microtel and check out all the lighting in each room. Dark rooms.

Now, to the real problem here: The fire. Yes, the fire alarm starting sounding EXTREMELY LOUD at about 3:10am. It was very cold outside, so I took 2 minutes to get dressed, grab my coat, and grab my backpack. In the hallway someone was coming from the nearest stairwell, stating that there was a smell of smoke in the stairwell, so I went to a different stairway. When I got down to the lobby the staff was sending people back to their rooms. Really? yes, and the lobby was full of smoke. The staff stated that there was a microwave 'on fire' in the hotel kitchen. They wanted everyone to return to their rooms. Meanwhile the fire alarm CLAXON was still screaming. I went outside and found several people dragging their suitcases out from the stairwell exit. When the alarm stopped sounding I returned to my room, looked out the window and saw that the fire department had arrived.

I have to object to the hotel staff sending people back to their rooms before the fire department arrived. I won't be returning to this hotel again. Country Inn and Suites, Bensenville, O'Hare South, Illinois

Room Tip: stay someplace else
See more room tips
  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Chicago O'Hare South, IL, responded to this review, March 13, 2014
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Appleton, Wisconsin
1 review
5 of 5 stars Reviewed March 9, 2014

We stayed here for one night before an early flight out of O'Hare. For less than $100 we got a one night stay (w/ complimentary breakfast), a shuttle to and from the airport, and our car parked while we were gone. I had looked at other airport park and fly hotels and none really compared to this one for the price. The check in staff was very nice, the room was comfortable and clean, and the 24 hour shuttle picked us up and dropped us off right on time with no problems. The night-time shuttle driver was amazing...he made our night!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, South Carolina
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 24, 2014

The only reason I didn't give it 5 stars is that it is under construction so that is something to consider. I never encountered any noise or problems with it, just that a lot is unfinished. I am very hard to please, so when I say the entire staff at this hotel was wonderful it is really true. Front desk people (males and females) were all very friendly, kind, and helpful. We left to fly out of O'Hare only to have our flight canceled. Called the hotel to see if we could get another room for the night and have the shuttle come pick us up (had no idea when that would be as we had to wait 2 hours in the United line, don't even get me started on them, to rebook). They said "No Problem, just call us when you are ready to be picked up." We called them and by the time we got to the shuttle area we waited about 5 minutes and he was there to get us. Shuttle runs VERY promptly and the man is very accommodating and friendly.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prairie du Sac, Wisconsin
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 29, 2013 via mobile

We were looking for a decent hotel near O'Hare to do a park-and-fly. What many of the hotels advertising park-and-fly don't tell you is that you have to pay a daily fee for parking. This is not the case with Country Inn in Bensenville. You get seven days of free parking when you book a room. That fact sold initially sold us. Add in that the hotel is very nice, staff is courteous, and the shuttle is extremely prompt. We were tentatively scheduled for a 2:15 return shuttle. We called the hotel to let them know our flight landed, went to the bus and shuttle terminal, and the hotel shuttle pulled in at 2:15 on the dot. We will definitely be staying again at the Country Inn Bensenville. I highly recommend it.

Stayed November 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Top Contributor
131 reviews 131 reviews
27 hotel reviews
Reviews in 52 cities Reviews in 52 cities
74 helpful votes 74 helpful votes
2 of 5 stars Reviewed November 23, 2013

The hotel itself is fine but if you have a problem, be prepared but major attitude from the male staff member on the front desk who wasn't t pleasant to deal with. I had an issue with the shuttle service and he told me, "it's your fault". Total lack of customer service training.

The hotel itself isn't in very good condition. The owners live in another country and aren't around much and it shows.

I give this 2 stars since I slept well and the airport location but those were the only two positives.

Won't be staying here again.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Carlson at Country Inn & Suites By Carlson, Chicago O'Hare South, IL, responded to this review, November 28, 2013
We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service. To discuss your concern further, please contact Corporate Customer Care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
100 reviews 100 reviews
44 hotel reviews
Reviews in 50 cities Reviews in 50 cities
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed November 9, 2013

I was only here a few nights for work with a group but didn't have any problems & no one out of group had any complaints either. The indoor pool was nice as was the front desk staff. Other than a stained lampshade, the room was was fine. It took us about 30 minutes to get into downtown Chicago without any traffic. It's nothing fancy, but I would probably stay here again.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to Country Inn & Suites By Carlson, Chicago O'Hare South, IL? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, Chicago O'Hare South, IL

Address: 777 East Grand Ave, Bensenville, IL 60106
Phone Number:
Location: United States > Illinois > DuPage County > Bensenville
Amenities:
Business Center with Internet Access Free Breakfast Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Bensenville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Chicago O'Hare South, IL 2.5*
Number of rooms: 93
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Orbitz, Travelocity, TripOnline SA, Odigeo and Hotels.com so you can book your Country Inn & Suites By Carlson, Chicago O'Hare South, IL reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn & Suites o`Hare South Hotel Bensenville
Country Inn And Suites o`Hare South
Country Inn Bensenville
Bensenville Country Inn

Owners: What's your side of the story?

If you own or manage Country Inn & Suites By Carlson, Chicago O'Hare South, IL, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.