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“Disappointed” 1 of 5 stars
Review of Residence Inn Chicago Midway

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Residence Inn Chicago Midway
3.0 of 5 Hotel   |   6638 South Cicero Avenue, Bedford Park, IL 60638   |  
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Ranked #3 of 6 Hotels in Bedford Park
Chicago, Illinois
1 review
3 helpful votes 3 helpful votes
“Disappointed”
1 of 5 stars Reviewed February 18, 2014

I was staying one night at the hotel to celebrate my birthday. Unfortunately I had my one night stay with a waste of over an hour dealing with something that should have been corrected in a different way. I had checked in and went up to my room seeing it wasn't the room I had booked. So I then called the front desk and explained the lady then told me she would take a look and call me right back 30 minutes passed by, finally I just called back and I guess that lady had left and didn't even acknowledge the mistake or care to. So then I had to explain the situation again and was asked to come down to show the email conformation because in there system it said i had the room I was in booked. Even thought I clearly paid more money for a bigger room! So I went down there and this is when i became even more mad. I had one person in front of me after that i discussed and show the lady the conformation and she agreed I was to have a different room well then she told me they were completely sold out. However she then told me to wait a minute so she could see what she could do. So she helped someone that came in but then it became all she did she had helped about 15 people before even making any effort to help I stood there for a little over an hour even my friend that was in the room was becoming angry saying they would come down. I think she should have helped me and not every person that showed up. Then to top it off she couldn't do anything at all except give me the rate difference why did she make me stand there at all? I couldn't believe after wasting over an hour and half of my time which I was only staying one night that is all they could do. I believe I was treated unfairly and I shouldn't have had to stand there and waste my time watching this lady check people in. At that point I just wanted my money back completely I don't think I would stay here again if they can't treat a person staying with more respect especially only for one night wasting my time which I didn't have a lot of !!!

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaret D, General Manager at Residence Inn Chicago Midway, responded to this review, February 27, 2014
Thank you for taking the time to review our hotel. We appreciate your feedback, and will use the information to improve on your concerns. We hope to have the opportunity to serve you again in the future!

Warmest regards,
Margaret Dye
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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114 reviews from our community

Traveler rating
    66
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45
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
Dayton, Ohio
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 11, 2014

We stayed at this property last year. I think we've found our travel spot whenever we travel to Chicago. Besides being in a different sized room, the bed was comfortable after a long day of traveling. We will be back!

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaret D, General Manager at Residence Inn Chicago Midway, responded to this review, February 27, 2014
Thank you so much for taking the time to review our hotel. We truly appreciate the high marks and compliments. We are so glad you continue to choose our location for your travel needs, and we look forward to seeing you on your next trip to Chicago!

Warmest regards,
Margaret Dye
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakeland, Florida, United States
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 7, 2014 via mobile

He service is outstanding. They take care of your needs, provide great care and room cleaning. The exercise room is small but operational. The breakfast is standard fare, and the dinners that are provided are sufficient if your looking for a free meal. Great place for extended stay.

Stayed February 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaret D, General Manager at Residence Inn Chicago Midway, responded to this review, February 8, 2014
Thank you so much for taking the time to post your review of our hotel. We truly appreciate the high marks and compliments. I will share your review with the staff and recognize them for their efforts. We truly appreciate your business and hope to have the opportunity to serve you again in the future!

All the best,
Margaret Dye
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kalamazoo, Michigan
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 1, 2014

My father has been staying here for years, and has always raved about the staff and quality of facility. My entire family went in December for a weekend and wholeheartedly agree. The management team introduced themselves to us because they recognize my dad as a loyal guest, and we were treated like family. I was most impressed that I noticed this was the norm--people were made to feel so welcome. The rooms are spacious and clean and breakfast was wonderful.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaret D, General Manager at Residence Inn Chicago Midway, responded to this review, February 5, 2014
Thank you so much for taking the time to review our hotel. We truly appreciate the high marks, and compliments about the hotel and staff. I will be certain to share your review with the entire team. I was thrilled to read that you enjoyed your stay with us, and truly hope to have the opportunity to serve you and your family again in the future!

All the best,
Margaret Dye
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgeview, Illinois
1 review
5 of 5 stars Reviewed November 22, 2013

We stayed here for 2 1/2 months. We were greeted daily with smiles and well wishes, from the front desk staff Liz, Linzetta, Robert, and Christina. Linzetta and Liz had to make sure they gave our dogs treats every day. The breakfast is awesome. Gaby and Corina always put out a wide selection of tasty food. They were both very polite and always checked to see it they could do anything else for us. Housekeeping really kept up on our room. Corina and Veronica put extra effort in our room, especially because we came with our pets. Margaret is the manager and she made sure we were always comfortable. The staff here became family to us. They are truly a wonderful bunch of people. We always felt they cared about giving us the best service possible. A++++ for everyone . An exceptional stay. Danielle and Ron B.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaret D, General Manager at Residence Inn Chicago Midway, responded to this review, November 26, 2013
Thank you so much for taking the time to share your experience while at the hotel! We truly appreciate the wonderful review and 5 Star rating! It was an absolute pleasure having you and your family here with us! Your "furry kids" truly brightened up our days!

We hope to see you again soon!
Happy Holidays to you and your family,

Margaret Dye
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 6, 2013

I stayed at this property the first weekend of November. Upon check-in the front desk associate was very welcoming and friendly. Once she was informed that I was travelling with my wife who is still recovering from ankle surgery, she placed us in a room that was on the ground floor and close to the exterior door to the hotel. This was greatly appreciated and made my wife's stay that much easier.

However, the next morning (Sunday, Nov. 3) in the breakfast room, my wife and I witnessed one lady from the breakfast staff turn away a guest for breakfast. The guest wanted to make a waffle in the waffle iron, but was told that he needed to be 16 years old to operate the waffle iron. In my estimation (I have 16 and 17 year old sons) this young man must have been close to 13 or 14 years old. I decided at that moment that I would just stop my breakfast and help this young man by making his waffle for him and got up to do so. Just before I could reach the waffle area, the young man (who was upset) took off back to his room. I asked the staff member (she was grinning) who had just turned the guest away if she could show me a posted sign or policy that stated that a guest had to be 16 years old to make a waffle. She pointed to a faded printed sign that only stated that children must be accompanied by an adult to operate the waffle iron because the may burn themselves. While this reasoning is understandable, I told her that that the sign didn't state an age and that usually it is assumed that the word 'children' implies someone who is under 12 years old. She immediately began arguing with me stating that a 'child' was someone 16 and under. I disagreed, and it still didn't change the fact that nowhere in the breakfast area did it say that you have to be 16 years old to operate the waffle iron. I asked at that time to speak to a manager. Apparently, the manager was not there that day, so she gave me a sneer before she ripped the sign down off the wall and told me to follow her to the front desk. There was some sort of housekeeping meeting taking place at the front desk, and the front desk clerk (same one who checked me in) was extremely busy on the telephone. The breakfast lady slammed the sign down on the counter in front of the clerk and told her that she needed this sign changed to state that only guests 16 years and older are allowed to make waffles. I was flabbergasted. By the way she treated the young guest (who is black) and myself (mixed-ethnicity) made me suspect that racial undertones were contributing to her attitude. Not only was this breakfast lady rude, argumentative, and unhelpful, it seemed like she was making up policy to suit her prejudices. I didn't have time to stand around to argue with the staff, so my wife and I left the area and went back to the room. I called the front desk several minutes later and explained to them what I had witnessed and why I was upset. Both my wife and I felt that if this breakfast lady was so worried about the guest burning himself by making a waffle, she should have offered to make his waffle for him. That would have been great guest service! Instead, she refused service and got into an argument with another guest (me) about a policy that may or may not exist. The front desk clerk apologized for the breakfast lady's behavior and said she would talk to her.

The next morning the front desk clerk had a small courtesy bag waiting for me. It contained a note of apology for the situation among other goodies. Though, I felt it unnecessary (I hope the young guest received the same or more) since the clerk had already apologized to me previously over the phone, I thought this was a very nice gesture. If it was not for the thoughtfulness, courtesy and professionalism of the front desk clerk, I would have rated this property lower.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaret D, General Manager at Residence Inn Chicago Midway, responded to this review, November 11, 2013
Thank you for taking the time to share your experience at our location. I was very disappointed to read about the issue you encountered with our breakfast attendant. I assure you service like this is not typical of our location, and the staff member involved has been addressed. Thank you for pointing out the great service you received from our desk agent, Liz. I was relieved to learn that she was able to somewhat recover from your experience, and I have thanked her for stepping in on behalf of management. We truly appreciate your business, and hope to have the opportunity to serve you again in the future!
Warmest regards,
Margaret Dye
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
62 reviews 62 reviews
12 hotel reviews
Reviews in 28 cities Reviews in 28 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 5, 2013 via mobile

Beautiful room that seemed really new. Full kitchen with glasses and dishes/utensils plus separate kitchen area, living room and bedroom/bath. Great bedding and very comfy bed. There was a free hotel shuttle to the airport where you could get catch a train to go downtown. Breakfast was just ok. We would definitely stay here again!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaret D, General Manager at Residence Inn Chicago Midway, responded to this review, November 5, 2013
Thank you so much for taking the time to share your experience at our Residence Inn Chicago/Midway. We truly appreciate the high rating and compliments. I will be certain to post your review for the team to see. It is great to know that our amenities were suitable to your needs while in Chicago. We hope to have the opportunity to serve you again in the future!

Warmest regards,
Margaret Dye
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Chicago Midway

Address: 6638 South Cicero Avenue, Bedford Park, IL 60638
Location: United States > Illinois > Bedford Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 6 Hotels in Bedford Park
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Chicago Midway 3*
Number of rooms: 132
Official Description (provided by the hotel):
Residence Inn Chicago Midway Airport hotel located just two blocks from the terminal, is among the most convenient hotels near Midway Airport. We offer a free shuttle service to MDW and business-friendly park-and-fly packages. Each pet-friendly suite features a fully-equipped kitchen, free WiFi, flat-screen TV and 50% more space than traditional hotel rooms. Guests enjoy a free hot breakfast buffet each morning and free weekday evening social with appetizers and drinks. You have plenty of dining options just steps away including TGI Fridays, Dempsey's and even Starbucks. Downtown Chicago is a quick ride away on the Orange Line El Train just five minutes from our hotel. ... more   less 
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Also Known As:
Residence Inn Chicago Midway Hotel Bedford Park

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