I was staying one night at the hotel to celebrate my birthday. Unfortunately I had my one night stay with a waste of over an hour dealing with something that should have been corrected in a different way. I had checked in and went up to my room seeing it wasn't the room I had booked. So I then called the front desk and explained the lady then told me she would take a look and call me right back 30 minutes passed by, finally I just called back and I guess that lady had left and didn't even acknowledge the mistake or care to. So then I had to explain the situation again and was asked to come down to show the email conformation because in there system it said i had the room I was in booked. Even thought I clearly paid more money for a bigger room! So I went down there and this is when i became even more mad. I had one person in front of me after that i discussed and show the lady the conformation and she agreed I was to have a different room well then she told me they were completely sold out. However she then told me to wait a minute so she could see what she could do. So she helped someone that came in but then it became all she did she had helped about 15 people before even making any effort to help I stood there for a little over an hour even my friend that was in the room was becoming angry saying they would come down. I think she should have helped me and not every person that showed up. Then to top it off she couldn't do anything at all except give me the rate difference why did she make me stand there at all? I couldn't believe after wasting over an hour and half of my time which I was only staying one night that is all they could do. I believe I was treated unfairly and I shouldn't have had to stand there and waste my time watching this lady check people in. At that point I just wanted my money back completely I don't think I would stay here again if they can't treat a person staying with more respect especially only for one night wasting my time which I didn't have a lot of !!!
- Official Description (provided by the hotel):
- Residence Inn Chicago Midway Airport hotel located just two blocks from the terminal, is among the most convenient hotels near Midway Airport. We offer a free shuttle service to MDW and business-friendly park-and-fly packages. Each pet-friendly suite features a fully-equipped kitchen, free WiFi, flat-screen TV and 50% more space than traditional hotel rooms. Guests enjoy a free hot breakfast buffet each morning and free weekday evening social with appetizers and drinks. You have plenty of dining options just steps away including TGI Fridays, Dempsey's and even Starbucks. Downtown Chicago is a quick ride away on the Orange Line El Train just five minutes from our hotel. ... more less
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- Also Known As:
- Residence Inn Chicago Midway Hotel Bedford Park