I have stayed at this motel so many times when it was a Comfort Inn that I was on first-name basis with the staff and one year received a Christmas card. The rooms were always affordable, clean, offered a good breakfast, and close to the geriatric relatives who live in the area that I kept tabs on until their deaths. So, after the last few years, I didn't know that the motel had changed ownership twice and now is a Quality Inn, but since I liked the Comfort Inn I decided to give it a try.
I was traveling with my mother and reserved (through choice hotels) a room for 3 nights and requested a room on the main floor of either building (this motel has two buildings) as my mother has a hard time climbing stairs. I also asked to hold that room on the main floor as we would be coming in late. I even called the motel to tell them we would be in late.
Upon arrival and check-in we were given a room on the second floor. I explained that I expressly requested a room on the main floor. Obviously, there was a mix-up so we were given the handicapped room as it was the last room they had available on the main floor of either building.
It was an adventure in that room and a definite experience to shower as you need to hunch down to take a shower, but the room was fine for our needs as it was clean, the breakfast still good, etc.
The second evening proved interesting as we were locked out of our room. I had to go to the first building to get new keys and the staff was surprised that, yes, neither of our cards would work so we had indeed been locked out of our room and not a malfunction with the keys. Obviously, no one looked to see that we were staying three nights.
So, I'm hoping this was a one-time fluke as I'll give the motel a second try -- but I think I'll ask to talk to the manager when wanting a first-floor room held late for us . . .
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