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“Historic Sun Valley” 5 of 5 stars
Review of Sun Valley Lodge

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Sun Valley Lodge
3.5 of 5 Lodge   |   1 Sun Valley Rd, Sun Valley, ID 83353   |  
Hotel amenities
Sun Valley, Idaho
Top Contributor
56 reviews 56 reviews
11 hotel reviews
Reviews in 30 cities Reviews in 30 cities
63 helpful votes 63 helpful votes
“Historic Sun Valley”
5 of 5 stars Reviewed February 20, 2012

Sun Valley Lodge, and its sister property, the Sun Valley Inn, are delightful in every way. For a vacation, particularly with a family, there is so much to do! The range of activities - both summer and winter - is terrific. A swimming pool, a super outdoor skating rink (with lots of professional shows), good restaurants, a spa with terrific massages and facials, a tiny bowling alley, an historic movie theater, and (of course) great skiing. Nearby Ketchum offers the ski town activities you've come to expect. Plus - in the summer, you are just steps away from one of America's great symphonies. Did I mention the annual Writers Conference?
All in all, Sun Valley can't be beat.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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202 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
san francisco
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 16, 2012

Ernest Hemingway is said to have written part of "For Whom the Bell Tolls" in a suite in this hotel, and the owners of this lodge have done a good job capturing some of that era's charm and glamour in the hotel's appearance. That said, the hotel has all the modern amenities you'd expect in high-quality, 21st century lodgings. My husband and I stayed for four days at the Sun Valley Lodge in late January. From the doormen to the housekeepers, the service was wonderful. The rooms cozy, clean and comfortable, with marble bathrooms and huge closets to store all your bulky ski clothing. There are also lockers near the lobby of the hotel to store your skis and boards overnight. Gretchen's restaurant had good food, but my favorite part of the hotel was, by far, the pool! It's basically a giant, circular, outdoor hot tub. It's always heated at 100 degrees. When you walk out into the pool area there's steam floating up into the air and if you look up at the sky, you can see the stars through the steam. It's very romantic! I'm not sure if they still have this promotion going, but three pairs of lift tickets were included in the price of our four-night stay - a fantastic deal. We will definitely be coming back!

Room Tip: We were on the 3rd floor over-looking the swan pond at the front entrance.
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spokane
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 6, 2012

Have stayed there 4 or more times and have always had the best time there. Friendliest staff, spotless rooms, great resturant and bar, super hot pool and ice skating rink. It's a must stay winter or summer....Dave

Room Tip: If you have a family or a lot of friends, the condo's are the best.
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  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenmore, Washington
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed January 30, 2012

Simply great service all around combined with a wonderful nostalgic trip through the history of the area.

Room Tip: Ask for a view of either the rink or near the pool on the first floor.
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park City, Utah
Top Contributor
217 reviews 217 reviews
119 hotel reviews
Reviews in 90 cities Reviews in 90 cities
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed January 26, 2012

We spent the holiday season in Sun Valley and thought it was one of the more charming ski towns in America. You would have to travel to Europe to feel the same charm and we believe Sun Valley/Ketchum is a true hidden gem. The mountain is great and the on mountain facilities are some of the best. The Lodge however is a different story and if you took away the history and charm of the area this hotel would be a solid average hotel that does not live up to what we imagined it the Lodge should be. The hotel needs serious updating and the rooms, bathrooms, lobby, bar and restaurants look like you stepped back into the 1980's. The food quality was average at best with the breakfast being terrible. They say they have a spa but after seeing it they have a 1950's hair salon they call a spa. The history conveys glamour but the hotel does not. It is a great property with potential and again we loved the town and area but currently the hotel does not live up to its history of luxury.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunvalleyresort, General Manager at Sun Valley Lodge, responded to this review, March 13, 2012
Dear VoxVolpe,

On behalf of Sun Valley Resort, thank you for your compliments of our ski area and mountain facilities. We are delighted that you so enjoyed your time skiing at Sun Valley. Regarding your experience at our Sun Valley Lodge, from the décor to the restaurants and spa, we are very sorry to hear that our performance was less than exemplary. We strive for 100% Guest Satisfaction and we sincerely apologize for your disappointment with our facilities, food, and spa. We value your input, for it helps us identify areas for improvement. We are working hard to provide exceptional products and services across the resort and we are confident that we will exceed your expectations on your next visit.

Thank you again for your comments. We hope to see you here at Sun Valley Resort again soon.

Warm regards,

Tim Silva
Vice President/General Manager
Sun Valley Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Top Contributor
79 reviews 79 reviews
75 hotel reviews
Reviews in 53 cities Reviews in 53 cities
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed January 23, 2012

First things first: when booking this hotel I didn't *quite* know what I was getting into. I don't necessarily mean that in a bad way, but the Sun Valley website isn't very clear about a lot of things, and the couple of times I called with questions the women I spoke to (yes, women, all 2 or 3 times I "deigned" to call) acted like I had no business to be asking them questions.

That said, I assumed that this would be like every other ski resort I stayed at - that being, the Sun Valley *Lodge* would be right at the base of the ski mountain. Not the case. Though they have a free and fairly convenient bus service, you have to plan to leave your room OR the mountain to avoid waiting more than a few minutes for a bus and also plan on 10-15 minutes travel time each way depending on where you're going (Dollar Mtn, Ketchum, Bald Mtn.) This is just something I wish I'd known before going out there.

We used the shuttle service from/back to the airport and that was convenient, especially as it's free. It started snowing on our last night there, though, and because the Sun Valley Airport is so tiny as to be practically nonexistent the hotel had to wake us up at 5:15 AM to drive us to the airport at 6 AM, where the airline was busing us to Twin Falls for our diverted flight. I mention this in regards to the hotel because the hotel was great about notifying us the night before that they would probably be calling us, and of course having a shuttle there at 6 AM to cart us to the airport two hours earlier than we'd all originally thought.

Now, the lodge itself - it's historical and honestly really cool to stay there. For us the price was right because we got a 4 night stay and two 3-day lift tickets for about $1,000 (with taxes and everything) and of course didn't have to rent a car. As others have said the decor is a bit aged, but on the other hand I did not notice things like stains and rust and mold or whatever some reviewers have previously mentioned. A lot of the chairs and couches are definitely very OLD, but it adds to the charm because you know they're antiques.

We booked a medium king room (a.k.a. the least expensive type) and were in room 165, which is a corner room on the first floor (there is a small set of maybe 6-8 stairs you have to climb to get to the "first floor" rooms, though). The bathroom was a bit small (single sink, low toilet, okay amount of shelving for just two people, tub & shower combo) but the room itself was certainly big enough and the closet was huge. The bed was comfortable and the bedding very nice. It did take a while for our room to warm up when we turned the heat up but that may have been because we had two outside walls and it was below zero outside every night/morning. There is also [decent] free WiFi, which is not clear on their website - it merely says something about the ability to "hook up to an ethernet connection".

While in Sun Valley we did a lot of eating and drinking at the Lodge and around the Village. If you're there on a Sunday, don't miss the Sunday brunch - the food is delicious and the atmosphere great as well. Bald Mountain Pizza is a more affordable option and I am *picky* about pizza yet thought this was one of the best meals we had while in Sun Valley. We also really enjoyed the Duchin Lounge for drinks, though I wish they had a more extensive mixed drink menu.

As for other activities, my husband got a great haircut at the salon and we really enjoyed the outdoor hot tub, which is actually a heated (as in to about 100 degrees) swimming pool considering its size. We visited it three out of our four nights, in fact :) They offer cocktail service at/in the hot tub as well which is great. Unfortunately the Boiler Room wasn't open once while we were there, and as an FYI the stores in the Village (walking distance from the Lodge) all close by 7 or 8 PM.

Last but not least...the service/employees. The people at the restaurants and lounge were great, especially the servers/bartender at the Duchin (even when super busy they did a good job), Sean the bartender and Brooks the piano player at the Inn Lobby Lounge in the Sun Valley Inn, and Jonathan at Bald Mountain Pizza.

HOWEVER. Every female employee that I dealt with at the front desk was bordering on rude, and the gentleman who was running the bell hop desk for about 70% of our stay was even worse. They obviously despised anyone asking them questions, gave very impudent/sarcastic answers when I did work up the courage to ask, and when they saw us bring in our skis on our first night they never even told us they had a storage room for them until we could get them to the mountain (where you can store them for free if you stay at the Lodge). Just not the type of service you would expect from bell services and the front desk at a "four star hotel", and it left a bit of a sour taste in my mouth.

All in all, I may have booked a condo in Ketchum if I'd known how much closer they were to the mountain, but in general I'm glad we stayed in the Lodge if only for the knowledge that we were staying in the original Sun Valley hotel :)

http://thereandbacktales.blogspot.com

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunvalleyresort, General Manager at Sun Valley Lodge, responded to this review, March 13, 2012
Dear 1AvidTraveler,

From all of us at Sun Valley Resort, many thanks for your comments and input regarding our offerings. We are grateful for your review of our resort and we thank you for choosing the Sun Valley Lodge on your recent visit. Regarding your disappointing experience with some of our employees, we are deeply sorry that any of your interactions with our staff were less than wonderful. Resort-wide, our mission is 100% Guest Satisfaction and we rely upon feedback such as yours in our efforts to reach this goal and in identifying areas for improvement. We will certainly share your comments with our management team and address the service issues you mentioned.

Thank you again for taking the time to share your experience at Sun Valley Resort. We hope to welcome you back again soon!

Warm regards,

Tim Silva
Vice President/General Manager
Sun Valley Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chugwater, Wyoming
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 22, 2012

We stayed in a comfortable and cheery room, the cheapest one, I think, but it was charming. Were only there one night in the shoulder season, but took full advantage of the hot outdoor pool and sauna. The lady at the sauna gets special commendation for being lovely. For $140/night, it was a fun experience, though we found cheaper and adequate accommodation elsewhere for the other nights. Probably better to eat in town, too.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sun Valley Lodge

Address: 1 Sun Valley Rd, Sun Valley, ID 83353
Location: United States > Idaho > Sun Valley-Ketchum > Sun Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 9 Specialty Lodging in Sun Valley
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sun Valley Lodge 3.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Sun Valley Hotel Sun Valley
Sun Valley Lodge Idaho

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