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“Something about the Lodge” 4 of 5 stars
Review of Sun Valley Lodge

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Sun Valley Lodge
3.5 of 5 Lodge   |   1 Sun Valley Rd, Sun Valley, ID 83353   |  
Hotel amenities
Seattle, WA
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Something about the Lodge”
4 of 5 stars Reviewed December 14, 2007

The Lodge is a fine older property about 1 mile outside of the main town of Ketchum. As others have noted, you do need to take a shuttle to ski, but it doesn't take too long and they run regularly. Also, the staff at the Lodge were more than happy to run you into Ketchum whenever you felt like it.

The Good: Rooms were fairly small (actually, I thought the entire place was smaller than I had envisioned) but comfortable. Beds were great, shower has water pressure that could send you into the next room, but the shower head is mounted so that anyone taller than 5'6 is going to need to bend their knees! It was also quiet, no earplugs required. I'd give the service an A-. Staff was very friendly and accommodating, and while some of them do speak with accented English--they do speak and understand English, contrary to what you may have read on this site. If you have ever stayed at ski resorts around the country, you know that an international workforce is di rigeur. But perhaps the xenophobic should stay elsewhere.

The Not so Good: Price, mostly. The Lodge is historic, it has good service, and they have a hot pool you can SWIM in (where have you seen that outside of a hot springs?) But it is showing its age and there is a genteel shabbiness about the place. And it isn't on-hill or even in-town. If I was paying more than $150/nt, I would start to feel like it wasn't worth it. To be fair, though, Sun Valley is very expensive. It has something of an Aspen-ish feel. It also seems very popular with the active, wealthy boomer and older set.

Overall, I'd stay at the Lodge again--as long as my husband's company was still footing the bill!

  • Stayed December 2007, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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202 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Chalfont, Pennsylvania
Top Contributor
57 reviews 57 reviews
27 hotel reviews
Reviews in 35 cities Reviews in 35 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed September 12, 2007

In spite of the ongoing battle to contain Idaho's wildfires, we traveled the approximate 3 hrs from Boise to Ketchum and the tremendously beautiful resort of Sun Valley. We chose to reserve a room at the Lodge and were very happy with the choice. Due to some cancellations, we were upgraded to a suite overlooking the outdoor pool. The room was very luxuriously appointed with 2 queen beds, a pullout sofa bed/sitting area, large bath with sink area in bath as well as a separate sink area outside of the enclosed bath. A large wall hung flat screen TV and very comfy robes added to the ambiance. Breakfast and dinner in the main dining room off the lobby were simply delicious and delightful. The evening waitstaff, especially Kathleen made our birthday celebration even more special with a very decadent chocolate dessert ... complimentary! I can certainly understand why Ernest Hemingway enjoyed his stays at this wonderful property ... the oldest resort in North America. Our thanks to the friendly and knowledgeable staff. Will surely be back when in the area.

  • Liked — the size and cleanliness of the room
  • Disliked — nothing to dislike
  • Stayed September 2007, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, WA
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 5, 2007

Stayed during the fire, and was offered free upgrade due to problems with smoke from fire, etc. The unit was lovely. Good was great. At end of stay Hotel tried to bill us for the upgrade. It was then corrected. Concierge was very helpful during our stay. Our children (8 & 9 year olds) were flashed by a member of the community at the pool. Apparently complaints about this individual had been reported previously (found out from the staff) but no complaints were ever recorded. Security did not want to record any complaints against this individual, called the police and they all knew this gentlemen for years since he was a member of the pool/recreation facility. Found Hotel Security and Police not taking this type of action seriously. Parents beware. Ruined our trip.

  • Liked — Food/Location
  • Disliked — Hotel Security
  • Stayed August 2007, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Utah
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 25, 2007

We visit Sun Valley once every few years. This summer we visited twice for two separate conventions we were attending. Every time we come, we are more disappointed in both the service, and the rooms themselves. I'll start off with the service: Very few people who work at the resort speak English very well. When you ask for something specific (as in not just reading it directly off the menu) the waiters look confused and frightened. We bought the $80 pre-Ice Show buffet and although the food was excellent, the service was something I'd expect from Sizzler. It was hectic, the waiters were rude and inattentive and we were pretty much ignored on many occasions. One more example: we went to the Konditorei one morning and arrived at about 10 am. We got our table and the young man took our orders after about 15 minutes of waiting. We asked to get our coffees first and then our food whenever it was finished. One hour later, no coffee, no food. No waiter. Finally at about 11:25 he came back and told us the restaurant was completely out of crepes (which 3 of the 5 of us had ordered) and we'd have to re-order. At that point we packed up and left, and went to lunch in the nearby town of Ketchum.


As for the Lodge Apartments which we stayed at...for $400 a night, they are an absolute travesty. The twin beds in our guest room felt like sleeping on bare springs. The apartments are STILL not air conditioned (Although they do put a small fan in the room. Woo hoo) which makes it unbearable and nearly impossible to sleep at all. Our TVs broke twice (not that we used them that often, but come on....). The rooms have nice HDTVs but they do not have HD receivers so the potential of the TVs are completely wasted and the picture looks horrible.

Sun Valley is a great place, but each year the service is getting more horrible. I would recommend staying in Ketchum and walking/biking/driving in for whatever you need to do.

  • Liked — Good food, nice weather
  • Disliked — Horrible service.
  • Stayed June 2007, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, SC
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 14, 2007

Ok, the good news: Sun Valley was absolutely gorgeous during our stay in mid-June. Except for the day of arrival -- which greeted us with a rainy 50-degree welcome -- the past three days have been sunny and mid-70s. Amazing weather, coming from the Southeast, where we left temps in the 90s with high humidity.

The other pros: fairly clean rooms, well kept grounds, nice amenities like the pool, good restaurants, competent housekeeping staff, etc.

Now, here is the one huge negative about the Sun Valley Lodge: the language barrier between us and the staff. I would estimate 80-90% of staff are here on a short term VISA. We struggled all week trying to order food or converse with the staff. Most of them try very hard, but in most cases it's very difficult to overcome. Even the simplest conversation such as "we have placed our room service tray outside the room, could you send someone to pick it up?" was responded with "I can take your order and deliver it to your room." This morning, my wife ordered pancakes and had eggs and bacon delivered.

Getting back to the lodge itself... it has the feel of a country club with lots of history. If the pictures on the walls are any indication, all of the big time folks have been here over the years. Apparently, the Allen & Co. gathering this past year represented 5% of the wealth of the USA. Pretty impressive.

My group was here on a business meeting and those facilities were just fine. My wife had a few things done at the spa and said it was "just ok." This time of the year it seems like you've got a skeleton crew, which may be be part of the problem.

I called down to room service today to report that they'd forgotten the ranch dressing that's supposed to come with the chicken fingers. I was preparing myself for an international event as I would likely have to explain what exactly "ranch dressing" is to person with the accent on the other end. Boy was I relieved when a very American sounding "Bill" answered the phone and immediately recognized the issue and handled it with ease. If only "Bill" had been available all of the other times we had problems with our orders.

One tip I'll offer is to ask for one of the 7 balcony rooms. That really made our stay much more enjoyable because you have two living areas and the room seems so much bigger. We enjoyed sitting on the balcony and watching the kids get ice skating lessons from the pros.

Overall, the poor service didn't keep us from having an amazing time in Sun Valley. I guess, frankly, at $225 a night in the off season for a legendary resort, you can't complain too much.

  • Stayed June 2007, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sun Valley Lodge

Address: 1 Sun Valley Rd, Sun Valley, ID 83353
Location: United States > Idaho > Sun Valley-Ketchum > Sun Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 9 Specialty Lodging in Sun Valley
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sun Valley Lodge 3.5*
Number of rooms: 148
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Also Known As:
Sun Valley Hotel Sun Valley
Sun Valley Lodge Idaho

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