BEWARE!!!! Redwood Cabins requires a 21 day advance notice of cancellation. This is absurd when comparing the other cancellation policies in Stanley. This is the 2nd year we have stayed here, but will NOT stay again!
Our complaint is twofold.
First, we reserved a kitchenette for Aug. 21st, 22nd and 23rd of this year. We had a guided fishing trip scheduled for the 23rd, but 4 days before our trip, the guide called us and needed to reschedule for the 22nd. This meant we would not have to stay the night of the 23rd. So, when we arrived, we paid for the 21st and 22nd and told the gentleman in the office that we would not be staying the night of the 23rd since our fishing trip had been changed to the 22nd. When we received our Discover bill, the owner, who lives in Ketchum had charged us 1 week later for the night of the 23rd which was the night we didn’t stay because our trip was on the 22nd. This may be legal, but it is unethical! It was downright cowardly not to call me especially after I called Redwood Cabins office to question the charge. I can’t be sure, but it appears the cancellation policy has been updated to include that you have to pay for all nights booked even if you have reason to leave early.
Secondly, the rugs on the floors hadn’t been washed since the season began. There were dog hairs on the sheets and pillow case and the unwashed rugs. This alone is reason enough to find other accommodations.
We will also inform 2 other families we know that have stayed there on more than one occasion of our displeasure!
- Official Description (provided by the hotel):
- Redwood Cabins are situated on the banks of the world famous Salmon River in Stanley Idaho and we are located just five miles from the Sawtooth Wilderness and Redfish Lake. If you're coming for a family reunion, wedding, or just want to explore this incredible geological wonder, Redwood Cabins is your premier lodging choice. ... more less
- Also Known As:
- Redwood Cabins Stanley, Idaho