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“BEWARE!!!” 2 of 5 stars
Review of Redwood Cabins

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Redwood Cabins
83 Highway 75, Stanley, ID 83278   |  
Hotel amenities
St. George, Utah
2 reviews
Reviews in 2 cities Reviews in 2 cities
“BEWARE!!!”
2 of 5 stars Reviewed September 20, 2011

BEWARE!!!! Redwood Cabins requires a 21 day advance notice of cancellation. This is absurd when comparing the other cancellation policies in Stanley. This is the 2nd year we have stayed here, but will NOT stay again!
Our complaint is twofold.
First, we reserved a kitchenette for Aug. 21st, 22nd and 23rd of this year. We had a guided fishing trip scheduled for the 23rd, but 4 days before our trip, the guide called us and needed to reschedule for the 22nd. This meant we would not have to stay the night of the 23rd. So, when we arrived, we paid for the 21st and 22nd and told the gentleman in the office that we would not be staying the night of the 23rd since our fishing trip had been changed to the 22nd. When we received our Discover bill, the owner, who lives in Ketchum had charged us 1 week later for the night of the 23rd which was the night we didn’t stay because our trip was on the 22nd. This may be legal, but it is unethical! It was downright cowardly not to call me especially after I called Redwood Cabins office to question the charge. I can’t be sure, but it appears the cancellation policy has been updated to include that you have to pay for all nights booked even if you have reason to leave early.

Secondly, the rugs on the floors hadn’t been washed since the season began. There were dog hairs on the sheets and pillow case and the unwashed rugs. This alone is reason enough to find other accommodations.
We will also inform 2 other families we know that have stayed there on more than one occasion of our displeasure!

  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IdahoHoge, Owner at Redwood Cabins, responded to this review, August 1, 2012
Our web site provides a lot of detail including our cancelation policy which by the way every lodging facility in Stanley has. Stanley is in high demand and in our short summer months visitors become very disappointed when they can’t find accommodations especially our repeat guests. We have extended our guarantee to you for lodging and can only expect for you to follow though with your plans. We do understand medical issues and the like may come up, which we will be accommodating.

As for your comment on cleanliness we do take pride in keeping our cabins very clean and receive many complements everyday from our guests. I’m sorry you feel you must comment on this but perhaps you’re a little bitter about your abrupt change in plans.
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22 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Salem, Oregon
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 11, 2011

A $50 value for $100. Bates Motel, ahem, Redwood Cabins has an owner that arrives at 2:20am drunk and with music blaring. When you get out of bed to knock on her door window to request that she PLEASE turn down the music, she simply turns it up louder. Then she stumbles into the owners house. Yes, this was the owner being rude to patrons that would not recommmend the Redwood cabins to anyone. No TV, No radio, No towl or trash service, tight to little parking, yes 3-4 inches of frost in the fridge, yes sink is fallin off the wall. We must give credit to the male owner as very helpful and considerate.
DEAR SHERIFF: Please keep drunk motel owners off the public highways!!

  • Stayed September 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 10, 2011

Clean, basic accomodations with picturesque views. Wi-fi is available

  • Stayed July 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Redwood Cabins

Address: 83 Highway 75, Stanley, ID 83278
Location: United States > Idaho > Stanley
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette
Hotel Style:
Ranked #5 of 8 Specialty lodging in Stanley
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Redwood Cabins are situated on the banks of the world famous Salmon River in Stanley Idaho and we are located just five miles from the Sawtooth Wilderness and Redfish Lake. If you're coming for a family reunion, wedding, or just want to explore this incredible geological wonder, Redwood Cabins is your premier lodging choice. ... more   less 
Also Known As:
Redwood Cabins Stanley, Idaho

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