Think twice before you book.
I don't even know where to start. I don't have time to get into everything that went wrong with this place, but I'll relate some of the biggest issues. My elderly grandparents rented part of the RV and camping area for our annual family reunion. When we got there, the reservations were double booked. There was a lot of rearranging and juggling done to get spots for all 5 RV's and 4-5 tents. It was a circus to say the least.
Next, the manager (a very nice and helpful lady) told us we were welcome to use the bathrooms in the lodge. I expected to only use the port-a-potties, but after checking them out and finding them to be absolutely disgusting, reeking, and filthy, I wanted to take my son in to use the lodge toilets. What a nightmare to have had my child use those horrible port-a-potties. Others in our group felt the same. After 2 days of several families in our group using the indoor bathrooms, the owner, Denise, singled ME out and yelled at me for using the lodge bathrooms. She was incredibly rude. I was very confused since we were told we COULD use them, and had been for 2 days! We always cleaned up after ourselves and brought in our own toilet paper.
When we got there, the pool was completely drained and not cleaned, nor was anyone there to clean it. My lifeguard cousin actually ended up cleaning and filling the pool himself because nobody ever came to do it...That's right, we had to clean and fill the swimming pool ourselves.
Denise, the owner, was extremely annoying. She was yelling at all the younger people for things they didn't do (such as running through the lodge, leaving doors "wide open" and spilling food in the hot tub--this was done by another group, but not us). We were told that in order to use the hot tub again, we would have to clean it ourselves, even though we didn't make the mess. So we ended up not only cleaning the pool, but the hot tub as well.
Denise also seemed to hover over our group. It was like she was watching our every move. She came down to meet with my grandparents SEVERAL times EACH DAY, always unhappy with some little thing or other that we were doing. She seemed to make up rules on the spot. Eventually we began to feel that we couldn't do anything but sit by our RV's. It felt like we were trespassing in a crotchety old neighbor's backyard. We felt VERY unwelcome.
I didn't spend much time in the lodges, but they seemed very outdated and run down. Decor looked like it was from the '90's and I saw inside TWO 2-car garages absolutely packed full of junk, like a Hoarders episode.
If I were reading this review, I'd wonder if our group was a bunch of hooligans, trashing the place and being rude... But we are just regular, nice people. We have a reunion every year at other places and never experienced issues like this.
The owner needs to learn how to run a real business. She needs lessons on how to treat her customers. Maybe if she had spent less time hovering and forcing her guests to clean the entire place, and more time tending to her own responsibilities, she'd be better off. It's too bad that someone with some sense and organization skills doesn't buy this place and bring it up to its potential. Never setting foot there again.
- Official Description (provided by the hotel):
- A beautiful location for company and family retreats. Gathering, Seminar, or Training Rooms. Horse, ATV, Snowmobile rentals. Next to Forest. 100's of miles of trails. Accommodations for 2 to 150 people. Campground. Wagon or sleigh rides. Catered meals are available or facilities have great kitchens. Satellite TV, Geothermal Pool, Hot tub. 8 1/2 miles up Cub River Canyon. Close to Bear Lake and many other attractions. Fee Airport and Shuttle Service. ... more less
- Also Known As:
- Cub River Canyon Lodge And Guest Ranch Preston, Idaho