I was planning on staying at this location for one night and my trip was cancelled due to a airline issue. I called and talked to Maureen and she was very blunt about cancellation policy that I would receive only the difference between $30.00 and the $88.00 if the room was re rented for the night I cancelled. This was two days before and she told me that they had had many opportunities to rent the room and because it was already rented they had to turn away customers.
Understanding that if the room was re rented I might see some of my $88.00 back I was satisfied and completed a follow up email to Maureen in order to make it clear that I would like the room to be re rented.
I never received a response to my email until this morning (after my room reservation date).
This morning (European time) I received an email from Maureen with subject line ETA? Time dated 11:30 pm (CST). Asking when I planned on showing up?
Poor customer service or a tactic to still get the full $88.00 ($95.00 with tax) out of a room that they could have re rented.
I would like to give them the benefit of the doubt and say it was a miss understanding but as I sent a follow up email I am now not so sure.
A clear cancellation policy attached to the invoice they emailed to me would have been nice to know and if they would have worked with me a little bit even better.
Not my fault that my plane was not able to get out of Europe on time.
Was planning on staying there on a future trip tot he area, after this experience and policy issue I think I will find some other location.
- Official Description (provided by the hotel):
- Our secluded inn is nestled between prairies and mountains, 7 miles west of Coeur d'Alene and 20 miles east of Spokane. Enjoy a bountiful breakfast in our formal dining room or lovely deck, both with views of the romantic wooded world outside. We cater to your individual needs, including organic or gluten free delights. Our four lovely rooms are beautifully appointed with antiques, down comforters, and your pampering in mind. Come listen to the quiet... ... more less
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