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“Retro/1950's” 2 of 5 stars
Review of Clarion Inn

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Clarion Inn
3.0 of 5 Hotel   |   1399 Bench Road, Pocatello, ID 83201 (Formerly Holiday Inn Pocatello)   |  
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Ranked #8 of 14 Hotels in Pocatello
Smithfield
1 review
“Retro/1950's”
2 of 5 stars Reviewed April 14, 2013

Like so many hotels in Pocatello, Idaho this one is so outdated. The rooms are the type that one would have stayed in back in the 1950's/60's. The door exits to the outside. It was noisy and made us feel like we were open to an easy break in. The rooms have been updated with dark, green carpet, but the bathrooms are very, very outdated with ugly tile, needed Lime Away badly and the typical small shower/toilet room with the sink outside the bathroom. The drain in the tub while showering was plugged so one stands in a puddle of water while showering. Bed was adequate and seemed clean. The mattress was covered with a foam pad to enhance comfort, but one would wonder how sanitary that pad is. TV was old and probably early 2000 model. We didn't use the heat, although the room was cold, because we feared the smell and whether the unit would even function. The entire complex functions similar to a lower Motel 6 type, but sorely needs remodel or complete demolition for a newer more modern facility.

Room Tip: Stay at the Hampton or another motel on Clark Street exit.
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionInnPocatello, Guest Relations Manager at Clarion Inn, responded to this review, June 17, 2013
Thank you for your candid review of our hotel. We appreciate all feedback but I do want to personally apologize for your experience at the hotel.

We are constantly making updates throughout the hotel. In the next few months guests will notice new bedding in all guest rooms as well as flat screen T.V.'s. Some of these updates have started to be implemented already.

If you ever have issues such as the heat not working properly or the tub not draining correctly we do ask that you let us know so that we can get that issue resolved quickly so that you may fully enjoy your stay.

We hope that you will visit us again and let us "WOW" you with our great customer service and our new updates!
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149 reviews from our community

Traveler rating
    26
    51
    31
    24
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Meridian, Idaho
2 reviews
1 of 5 stars Reviewed April 12, 2013

Arrived late for a mid week, 1 night stay. Clarion has a gorgeous atrium, with rooms surrounding indoor pool. Clerk gave us an outside room, facing I-15. Realized too late (already in pj's and in bed) the noise from the freeway was unbearable. Slept two hours. Dozens of inside rooms sat empty as the place was nearly deserted. Really? If nothing more than providing great customer service, the evening desk clerk didn't offer a quiet, inside room? Complained to the desk clerk in the morning and she shrugged us off. Informed her we intended on wiriting this online review, and she shrugged that off too. So here it is: yet one more business unable to hire employees who use the common sense God gave them. Like Uncle Si says; ya can't fix stupid!

Room Tip: Insist on a room inside the atrium.
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionInnPocatello, Guest Relations Manager at Clarion Inn, responded to this review, April 15, 2013
Thank you for your review of the Clarion Inn- Pocatello. I would like to personally apologize for your experience at our hotel and with our staff.

We have many room types, most of which are not on the freeway side of the hotel. This side can get noisy sometimes but we do have many guests who prefer it. In the future if you have any issues with your room, please let us know and we will do everything in our power to fix the situation.

We pride ourselves on our guest service and we have recently undergone some staffing changes at the front desk in order to ensure the best guest service available. Thank you again for your review and we hope to see you again soon.
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Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 9, 2013 via mobile

A great hotel when traveling with a pet. Ours stayed in a kennel while in the room, but the large hotel grounds and adjacent neighborhoods offered lots of outdoor walking space. Hotel staff was always accommodating. I've stayed here multiple times and the room quality can vary as far as how modern the appliances are.
Room had low fragrance and staff used fragrance free laundry products.
They have a chef in the kitchen and prices are very reasonable. The restaurant is in the front lobby, so I was surprised by the food quality. I tried a local beer that was $3.50! and was delicious.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
5 of 5 stars Reviewed March 31, 2013 via mobile

Very convenient and was a great place to stay. The front desk staff was VERY kind and helpful. I believe his name was Wyatt. He was a lot of help and very friendly. The hotel stay was an overall great experience. Thank you for the nice stay!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionInnPocatello, Guest Relations Manager at Clarion Inn, responded to this review, April 15, 2013
Thank you so much for your kind review of our hotel. We pride ourselves on our service and are so glad that you were able to experience it first hand during your stay. We hope to see you again in the near future!
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Spokane, Washington
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 25, 2013

The clerk was very helpful and accomodating even on a very busy night. I was a little disappointed in the room. It was clean but not a lot of extras. It is an older remodeled motel and though it has been done tastefully it still has the noise factor of an old motel. It has a nice restaurant on site. we were given a breakfast coupon with the CDL rate and the portions were big and the food was good.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed March 12, 2013

I've stayed here many times while working in town. The pool and recreation area are indoor and nice. The room is really basic but clean. Free WiFi is decent. Fridge and microwave available upon request. The staff has been very friendly and helpful. My only complaints are minor. In lieu of a breakfast, they give a coupon for $7 worth of breakfast in the restaurant, which would be fine except that the cheapest breakfast meal is about $6.99. Add a cup of coffee or orange juice and you're paying for the included breakfast. The other is

Room Tip: Poolside rooms are a bit humid.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murray, Utah, United States
1 review
5 of 5 stars Reviewed March 12, 2013

I've recently started traveling here for work and have stayed twice at this hotel. I'll continue coming here for the value. The rooms are decent and have everything I need. The front desk staff were all very friendly, nice and pleasant to deal with. There is a nice pool and hot tub.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionInnPocatello, Guest Relations Manager at Clarion Inn, responded to this review, March 19, 2013
Thank you so much for your nice review of our hotel! We are glad that you enjoyed your stay and look forward to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Inn

Address: 1399 Bench Road, Pocatello, ID 83201 (Formerly Holiday Inn Pocatello)
Phone Number:
Location: United States > Idaho > Pocatello
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 14 Hotels in Pocatello
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Inn 3*
Number of rooms: 197
Reservation Options:
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Also Known As:
Clarion Hotel Pocatello
Holiday Inn Pocatello
Pocatello Holiday Inn

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