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“Rooms vary and some are more motel like” 3 of 5 stars
Review of Clarion Inn

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Clarion Inn
3.0 of 5 Hotel   |   1399 Bench Road, Pocatello, ID 83201 (Formerly Holiday Inn Pocatello)   |  
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Ranked #8 of 14 Hotels in Pocatello
Malad
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“Rooms vary and some are more motel like”
3 of 5 stars Reviewed September 20, 2012

Two of my work mates and I stayed at this hotel during a conference. We booked ahead of time and expected to be near one another. We were in the farthest annex from the main building, I on one side, the others on the opposite side and even then one of them was on the second floor and one on the bottom. There is a lot of construction going on in Pocatello and the rooms around me were full of construction workers hanging outside to smoke which made me, a single woman, a bit nervous. My room was quite small and faced away from the hotel. I would have felt more secure with my friends around me since I was in a remote spot. I loved the look of the lobby area and the gorgeous pool but felt like it was in another facility, too far to access easily. My location was more like a motel room, facing out onto the parking lot, on the ground floor with a big window next to a door that caught the curtain as it shut.
I ate in the restaurant for breakfast only and it was pretty good. The prices were reasonable and the staff friendly. The staff at the front desk that morning were friendly and very helpful too. The gentleman explained to me that when you book online you usually get the "smoking" rooms (the bottom of the barrel as compared to those who call and pay full price I assume). He said that as soon as we book online we should call to reserve our rooms and then we'd get them together.
One of my workmates found her room door open when she went to bring in her luggage. As she went cautiously in to inspect, she found the bathroom uncleaned and obviously recently used. When she brought it to their attention, the hotel placed her into another room right away. The other of my workmates said her toilet was stained and she believed it may have been cleaned, just not thoroughly. I thought my room was pretty clean and that's a good thing. I could not have stayed in a dirty room. I think the Clarion if a decent hotel if you have a room in the main building, facing into the pool area where it is more secure and closer to the restaurant and lobby. I personally don't like motels and how vulnerable they make me feel and the Clarion's outside rooms are just plain motel rooms. I met good staff everywhere so that is not a problem. I think housekeeping is sloppy and three needs to be more supervision there. That could hurt their business. I hope this helps. Cheers!

Room Tip: Ask for a room facing inside the hotel, toward the pool area or at least one close to the main hotel...
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionInnPocatello, Guest Relations Manager at Clarion Inn, responded to this review, March 9, 2013
Thank you for your review of our hotel. We truly appreciate your honesty.

Unfortunately when you book through a third-party website it doesn't guarantee your room type. The best thing to do is, as the Front Desk gentleman said, after booking give us a call directly we can put room type requests (location, bed size, non-smoking, etc.) on your reservation. But, unfortunately sold out nights or unexpected maintenance issues may prevent us from being able to fulfill those requests.

Your work mate did the right think to contact the Front Desk and I am glad that we were able to switch her room quickly and easily and that there were no issues in your room. We are always trying to train and better our staff in all areas of the hotel to make the guest experience better.

Thanks again for your review! We appreciate your business hope to see you again!
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149 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Madison, Wisconsin
Top Contributor
59 reviews 59 reviews
48 hotel reviews
Reviews in 38 cities Reviews in 38 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed September 10, 2012

Stayed one night at the Clarion Pocatello for the Pocatello Marathon. It was a good host hotel for the marathon. Front desk staff were helpful in answering questions at check-in and providing directions to local restaurants and stores. Our room had a cigarette smell to it, although it was considered a non-smoking room, and it faced the highway so we did have some traffic noise. The cigarette smell was slightly bothersome, but the highway noise wasn't too bad. Noticeable, but not awful. Rooms were somewhat outdated and the bathroom was really outdated; however, the counter space outside the bathroom was sufficient and the beds were very, very comfortable. And at check-out, our rate was lower than was originally quoted, so we felt we got a good value for the price paid.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 1, 2012

We stayed here for one night and it was the noisiest hotel we were ever in. The hotel sits almost on the highway and you would think they would upgrade the windows and doors but no. If you are someone who sleeps do not stay here, and Pocatello has no redeeming features its like one giant trailer park.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionInnPocatello, Guest Relations Manager at Clarion Inn, responded to this review, March 9, 2013
Thank you for your review of our hotel. We apologize that you were unsatisfied with our property. We do have many room types which are not all located on the freeway side of the hotel. We have poolside rooms as well as rooms with an outside entrance that opens facing the lawn where in the summer we have volleyball, horseshoes and barbecue grills available. We would like to invite you back to stay in one of these rooms with us. On that note, we are constantly making updates throughout the hotel including the rooms. We appreciate your honest review and hope that you will consider staying with us again.
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Mountain View, California, USA
1 review
1 of 5 stars Reviewed August 16, 2012

I was assigned a smoking room although I was requested non-smoking room through Joy Holiday, a tour company. The room was so smoky, I was afraid it could trigger my asthama. I went to frontdesk, I was told that rooms were full.

They sent an air purifier to my room, but it was so loud, I had to turn it off when I went to bed.

The room is facing the freeway, the noise of freeway was so loud, I could not fall to sleep.

I knew the mistake assigned me to a smoking room was done by Joy Holiday, but I don't think this hotel deserves a rating higher than 1 star.

Joy Holiday is suck as well. They don't care how tourist feels but they book the cheapest hotel possible in very remote area.

Stayed August 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayden, Idaho
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 1, 2012

Very comfortable beds, immaculate room with ample down pillows. Very helpful staff at check-in and in the dining room. Great service, relaxing decor and good food in the restaurant. Most comfortable restaurant chairs ever. We will stay here again.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 22, 2012

Rooms were clean and cool in the heat. Beds had a down mattress topper and were very comfortable. There is also good restaurant in-house for convenience. Wouldn't hesitate to stay there again, and the prices are competitive.

Room Tip: Stay away from the freeway side as I think the noise could be disturbing.
See more room tips
  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionInnPocatello, Guest Relations Manager at Clarion Inn, responded to this review, March 7, 2013
Thank you so much for your review of our property. We are so pleased to hear you enjoyed your stay. Please remember us next time you are in Pocatello! We would love to accommodate you again.
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Hemet, California
Top Contributor
115 reviews 115 reviews
81 hotel reviews
Reviews in 72 cities Reviews in 72 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed July 11, 2012

Beautiful Hotel, Clean Room, Great Internet, Restaurant and Bar on site, Indoor Pool and Spa. Coffee in room.
No Frig or Micro...TV with great Cable listings.
My partner has some issues with walking and needed a room near the Bar and parking...No Problem with request.
No Free Breakfast but does have a restaurant.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionInnPocatello, Front Office Manager at Clarion Inn, responded to this review, July 25, 2012
Thank you for your review of your recent stay at our property. We are so glad to hear you enjoyed your stay. Next time you stay, ask the Front Desk to have a fridge and microwave delivered to your room free of charge. They are both available upon request. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Inn

Address: 1399 Bench Road, Pocatello, ID 83201 (Formerly Holiday Inn Pocatello)
Phone Number:
Location: United States > Idaho > Pocatello
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 14 Hotels in Pocatello
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Inn 3*
Number of rooms: 197
Reservation Options:
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Also Known As:
Clarion Hotel Pocatello
Holiday Inn Pocatello
Pocatello Holiday Inn

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