We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pleased” 5 of 5 stars
Review of Super 8 Motel Pocatello

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Super 8 Motel Pocatello to your Saves list
Super 8 Motel Pocatello
2.0 of 5 Hotel   |   1330 Bench Road, I-15 Exit 71, Pocatello, ID 83201   |  
Hotel amenities
Ranked #6 of 14 Hotels in Pocatello
Write a Review

299 reviews from our community

Traveler rating
    80
    113
    75
    26
    5
See reviews for
98
113
30
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Organ
1 review
3 of 5 stars Reviewed July 14, 2013

After housekeeping left another person came to inspect - and then about 3 hrs later she started to enter the room again - this time she gave me a card about being "green". The 2nd attemped entry (outside of housekeeping duties) made me a little curious and uneasy. Other than that, the stay was very pleasant and the location close to everything I needed.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Super 8

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heidi0410, General Manager at Super 8 Motel Pocatello, responded to this review, July 25, 2013
Dear Catherine P:

I apologize that the housekeeping staff made you uncomfortable. A guest feeling secure and safe in our hotel is a top priority. The last thing we would ever want is for you to feel uncomfortable. Please know that we have already discussed with housekeeping and put measures in place that will be more comfortable for a guest that may be staying over a few days. The second woman that entered your room is the Executive Housekeeper and one of her many responsibilities is to ensure that nothing went unnoticed by the housekeeper that cleaned your room. We have focused so many of our efforts on the cleanliness hotel. Because of your comments, we have already trained our housekeepers in the safety and privacy of our guests.

Please accept our apologies, and we hope to see you soon.

Kind regards,

Heidi Rasmussen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queen Creek, AZ
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 8, 2013

The room looked updated with new carpet, drapes, and bedding, but the bathroom was not remodeled. The lock on the bathroom door didn't work. Everything was very clean and the staff was nice and helpful. The continental breakfast could be much better, but for the price of the hotel you can't expect much.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heidi0410, General Manager at Super 8 Motel Pocatello, responded to this review, July 11, 2013
Dear Mini_Mull:

Thank you for all of your positive remarks about our hotel. We have been working vigorously to make sure our guests have a comfortable and relaxing space. Additionally, we have an extremely talented housekeeping staff that is dedicated to ensuring that each room is pristine upon the guest’s arrival. We are currently updating our bathrooms with toilets, new tile and vanities. We are nearing the completion of our remodel, and I apologize that you were not placed in one of our completely renovated rooms. In our opinion, the new rooms are absolutely fantastic! We would love to have you back, so we can show you how awesome the bathrooms are after the renovation.

Thank you so much and have a great day!

Kind regards,

Heidi Rasmussen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey BC Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 7, 2013

I am at this super 8 motel as I write this. My room is weird, huge bedroom with open space that could accommodate a couch or another bed. The sink area is tiny and right at the front door. There is no fridge or microwave. No ironing board either the bath towels are outside of the shower area so if you forget to bring it in you have to cross in front of the door to take it off of a high shelf. I am 5 ft tall, this was not a pleasant undertaking. The staff are ok. Very young. I stayed at the super 8 in Helena Montana 2 days ago and it had all the convienences that the one lacks. I was disappointed and will not stay here again.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heidi0410, General Manager at Super 8 Motel Pocatello, responded to this review, July 11, 2013
Dear Clogtoe:

Thank you so much for your feedback, and I want to offer my sincerest apology for your stay. We are putting the final touches on our remodel. We will be adding recliners in those spacious rooms that you describe. We also have ironing boards and irons available for use. I apologize that the towels were not located in the bathroom, and I will look into this immediately.

We have a fairly new staff, but we are enthusiastic about the remodel and passionate about the guest experience. I hope that you would be so kind to give us another chance to prove that we have a great property; we would love to impress you! If you ever find your way back to Pocatelllo, please let me know. I hope you have a wonderful day. Once again, I appreciate your review.

Kind regards,

Heidi Rasmussen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Super 8 Motel Pocatello? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Super 8 Motel Pocatello

Address: 1330 Bench Road, I-15 Exit 71, Pocatello, ID 83201
Location: United States > Idaho > Pocatello
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 14 Hotels in Pocatello
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Motel Pocatello 2*
Number of rooms: 80
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, Cheap Tickets, Priceline, Odigeo, TripOnline SA and Tingo so you can book your Super 8 Motel Pocatello reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Super 8 Pocatello
Super Eight Pocatello
Pocatello Super 8
Pocatello Super Eight

Owners: What's your side of the story?

If you own or manage Super 8 Motel Pocatello, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.