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“Nice Room” 4 of 5 stars
Review of BEST WESTERN Pocatello Inn

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BEST WESTERN Pocatello Inn
3.0 of 5 Hotel   |   1415 Bench Road, Pocatello, ID 83201-2444 (Formerly BEST WESTERN PLUS CottonTree Inn)   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #4 of 14 Hotels in Pocatello
Certificate of Excellence 2014
San Jose, CA
Top Contributor
120 reviews 120 reviews
46 hotel reviews
Reviews in 58 cities Reviews in 58 cities
75 helpful votes 75 helpful votes
“Nice Room”
4 of 5 stars Reviewed October 27, 2012

A short drive off the interstate and you are at the Best Western Plus in Pocatello Idaho. It took a bit of maneuvering to make the correct turns onto the street and into the driveway but we did it.

That said, the staff was friendly. There's a computer available in the lobby for guest use. I don't specifically recall what the breakfast was like. Nothing special, as I recollect, but adequate.

The room was large, and the curtains and shades worked to keep it dark. Pretty good value, I think. And it was quiet at night.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review, October 29, 2012
Thank you for taking the time to tell us about your stay and your accommodations during your recent visit to our Hotel. We certainly enjoyed having you with us.

We appreciate your patronage and hope you will stay with us at the Best Western Plus CottonTree Inn the next time you are in the Pocatello area. We are looking forward to see you the next time that you are visiting Pocatello.
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389 reviews from our community

Traveler rating
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135
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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  • German first
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English first
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 24, 2012 via mobile

Called ahead to make reservations based on reviews. He was so helpful and friendly it made me very comfortable with our choice and we definitely weren't disappointed. Best western never has disappointed us.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review, October 29, 2012
It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts.

We appreciate your patronage and hope you will stay with us at the Best Western Plus CottonTree Inn the next time you visit Pocatello. We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
89 reviews 89 reviews
40 hotel reviews
Reviews in 46 cities Reviews in 46 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed October 19, 2012

We were on our way home from the Northwest and decided to stay here since we like Best Westerns. Nice big room. Very good breakfast. The room was very clean but the desk chair had very thick dust on it. When I told the frontdesk clerk she checked to see when it was last rented and had been 3 days prior. A very large property but no elevator.

Room Tip: Request the first floor if you have luggage to carry. We had 288 in the Executive Building which wa...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review, October 22, 2012
Thank you for taking the time for writing a review following your visit to Best Western Plus CottonTree Inn while you were in Pocatello. I am disappointed we failed to give you the fine accommodations we strive for with all our guests. Please know that your comments about the dust on the desk chair have been reviewed in detail with Housekeeping and steps have been taken to ensure these faults are solved promptly and impeccably for our guests.

We appreciate your patronage and hope you will stay with us at the Best western Plus CottonTree Inn the next time you are traveling in the Pocatello area. I can assure you that we will do everything we can to make your stay a comfortable and happy one.
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Cherry Grove
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed October 12, 2012

I booked this hotel on my family's trip to Utah. It was beautiful. Well looked after, clean throughout the whole hotel. The beds were soft, comfortable and they offer four pillows on every bed so no having to ask for more. The breakfast is full of options and good variety. The staff is willing to help with directions and have maps available to help find the zoo or other places in Pocatello. You must use your hotel key to access other areas of the hotel.

Room Tip: This hotel is very clean and very comfortable beds. Service is great when asked help to get to a loc...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review, October 15, 2012
Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our hotel. We certainly enjoyed having you and your family with us.

Your comments on our performance were most generous and shall be passed on. It is always gratifying to know that our efforts were effective and appreciated.

We appreciate that you decided to stay with us at the CottonTree Inn and hope that you will stay with us the next time you are in Pocatello.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manteca, California
Top Contributor
200 reviews 200 reviews
106 hotel reviews
Reviews in 110 cities Reviews in 110 cities
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed October 11, 2012

We really enjoyed our stay in Pocatella. It is a nice town and this Hotel was very nice. WE swam in their indoor heated pool. The room was nice. Clean. A little crowded with the table and the beds. It was a very small room. I am sure they have larger. We were on Free points, so I am sure they give the very basic to the freebies. They had a nice breakfast room, with a nice choice of food.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review, October 15, 2012
It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts.

I and the staff appreciate your patronage and hope you will stay with us at The Best Western Plus CottonTree Inn the next time you are in the Pocatello area. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 8, 2012 via mobile

I had booked this for the family on our return trip from Anaheim to Calgary, and we were pleased with the size of the room and the location. Only a quick trip off the interstate, with no notice of extra sound, and the room was nice and large. The two queens with a sofa bed room was a great extra, as we were able to split the kids up with less fuss.

We did not have a chance to use the pool, but I was told it was 24 hours, so that was a nice bonus.

The breakfast was a nice selections of fruits, cereals, pastries and of course the always popular waffles, and the hot foods included mini omelettes and bacon.

Front desk staff was very pleasant, and were able to assist in suggesting local dining options, and the fact that Applebee's is simply across the parking lot is a bonus. The lounge was closed for the night as we arrived on a Sunday, which was just fine for us.

Stayed October 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review, October 10, 2012
It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. I am passing on your comments to our staff as an inspiration to continue their efforts.

We appreciate your patronage and hope you will stay with us at the CottonTree Inn the next time you are in Pocatello. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton
Top Contributor
54 reviews 54 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed October 8, 2012

Our room was very spacious, quiet and clean. The staff were friendly and willing to help with directions to places we needed to be. The only thing we didn't like was that the toilet paper holder is in an awkward spot. I know, a mindless problem. Otherwise, the shower was really nice, the air conditioner quiet. There is no elevator. For eating, there is an Applebees' close by within walking distance and a Sizzler restaurant further down the road. We had a hard time connecting to the free internet in our room. We would definitely stay here again.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review, October 10, 2012
Everyone here at the Best Western Plus CottonTree would like to thank you for taking the time to write such a complimentary review. I am passing on your comments, knowing that I will serve as an inspiration to our staff to continue their efforts.

We appreciate your patronage and look forward to see you the next time that you’re traveling through Pocatello.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Pocatello Inn

Address: 1415 Bench Road, Pocatello, ID 83201-2444 (Formerly BEST WESTERN PLUS CottonTree Inn)
Phone Number:
Location: United States > Idaho > Pocatello
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in Pocatello
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Pocatello Inn 3*
Number of rooms: 149
Official Description (provided by the hotel):
This Pocatello, ID hotel is conveniently located near Interstate 86 and Interstate 15, providing easy access to Idaho State University and West Yellowstone National Park.The spacious and tidy accommodations at this charming and elegant Idaho Best Western with featured brick wall decor offers cable satellite television with ESPN®, Pay-per-view movies, free wireless high-speed Internet access, a coffee maker, a desk, updated toiletries and more. Get the perfect start to each day of your stay in Idaho with a complimentary hot breakfast buffet, including freshly cooked waffles, hot biscuits and sausage gravy, scrambled eggs, breakfast meats and so much more. While staying at this hotel near Idaho State University, guests can also take advantage of the business center, cocktail lounge, 24-hour heated indoor pool and whirlpool hot tub, local shuttle, conference services and meeting facilities that accommodate up to 75 attendees. Business travelers often choose this Idaho Best Western for its close proximity to Simplot, Heinz, Portneuf Medical Center, Union Pacific Railroad, the FBI and ON Semiconductor. Those visiting Idaho State University also have just a short commute from this Pocatello, ID hotel.Guests of the BEST WESTERN Pocatello Inn can also enjoy easy access to many of the area's popular attractions, such as the Pocatello Zoo, Stephens Performing Arts Center, Highland Golf Course, Holt Arena, America Falls Reservoir, Lava Hot Springs, Fort Hall Casino and Pebble Creek Ski Area or take a day trip up to Yellowstone National Park. No matter what the occasion for your trip, there's something nearby for you to do, to unwind or to explore in this great city in Idaho. ... more   less 
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Also Known As:
Best Western Plus Cottontree Hotel Pocatello
Best Western Pocatello
Best Western Cottontree Hotel
Pocatello Best Western

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