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“Poor construction results in rude awaking” 2 of 5 stars
Review of BEST WESTERN Pocatello Inn

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BEST WESTERN Pocatello Inn
3.0 of 5 Hotel   |   1415 Bench Road, Pocatello, ID 83201-2444 (Formerly BEST WESTERN PLUS CottonTree Inn)   |  
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Ranked #4 of 14 Hotels in Pocatello
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Poor construction results in rude awaking”
2 of 5 stars Reviewed October 6, 2012

We stayed one night in what they call the executive wing and paid $100 for the double Queen room. The room was large and clean, however the construction of the wing was very bad. We woke up at 5am to the creaking of footsteps overhead as an early riser got ready. The person was not walking hard, yet every step was clearly hear loud enough to keep up awake. We were on a stop over from a long drive with a long drive the next day, so this was not appreciated. When we complained to the front desk in the morning the only thing they offered was to next time give them a call and they could move us. Really! That is a solution? Right, lets move our entire room at 5am so we can go back to sleep. We are not a satisfied customer and will try accross the street the next time we pass through.

Room Tip: Room in the executive wing are very noisy due to poor construction. Get a top floor if you must to...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review, October 8, 2012
Thank you for your review on your stay at The CottonTree Inn. I am disappointed that we failed to give you the fine accommodations and consideration we strive for. Please know that your comments have been reviewed in detail with our department heads and steps have been taken to ensure these faults are solved promptly and impeccably for our guests.

We do appreciate your patronage and hope you will stay with us at the Best Western Plus CottonTree Inn the next time you are in Pocatello. I assure you we will do everything we can to make your stay a comfortable and happy one.
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330 reviews from our community

Traveler rating
    128
    110
    58
    22
    12
See reviews for
116
112
21
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Plainfield, Connecticut
Top Contributor
51 reviews 51 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 25, 2012

Convenient location,super clean and comfortable. Confy beds,nice bath,internet and great waffles. Hit the pool or do your laundry. Check-in and out was quick and easy with professional and personable staff. Would stay there again!

Room Tip: no room preference.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review, September 26, 2012
Thank you for taking the time out of your busy schedule to write such a complimentary review of your stay with the CottonTree Inn. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will stay with us at the Best Western Plus CottonTree Inn the next time you are in Pocatello. We look forward to your return.
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Reardan,Wa.
Top Contributor
101 reviews 101 reviews
31 hotel reviews
Reviews in 48 cities Reviews in 48 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed September 11, 2012

We called from a town 50miles away to check on vacancies,since it was a Saturday night and getting late. No problem getting a room. Seemed like a newer motel, clean large room. Unable to hook up to wifi, signal too weak. Not a biggie this time. Only disappointment was no refrig or micro. Have stayed at lesser quality motels and had both micro and fridge. When traveling a lot of times both are very helpful. Better than most motels for the hot breakfast. Referred us to a great resturant within walking distance which was great after driving 600 miles.

Room Tip: We always choose an upper floor room because of a few sleepless nites with people stomping and jumpi...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review, September 12, 2012
Thank you for taking the time out of our busy schedule to write such a nice review about the CottonTree Inn. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will stay with us at the Best Western Plus CottonTree Inn the next time you are in Pocatello. We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 4, 2012

We stayed at this hotel for only 1 night. We walked in without a reservation and used a coupon from Hotel Coupons to make this a really good deal for the money! The front desk staff was friendly and helpful, but were very young and seemed confused about a few things. The room was spacious and clean. The only issue we had was that we asked for 1 bed, but instead received 2. Considering the deal we got, we decided not to ask to switch rooms. The TV was a newer model and the bathroom was huge. The breakfast was decent. The best part of this hotel was the pool and hot tub that are open 24 hrs!! This was a great touch. I am a very light sleeper and I did not hear anyone the entire time we were there, even though the hotel was full- very quiet! If I am ever passing through Pocatello again in the future I would return.
Be warned- we ordered from Papa John's and the pizza was awful! All the toppings were on only 1/4 of the pizza.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review, September 6, 2012
Thank you for taking the time out of your busy schedule to write such a complimentary review. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. Please accept my apologies for your pizza from Papa John’s. Your comment will be passed on to them so that they know of the issue.
We appreciate your patronage and hope you will stay with us at the Best western Plus CottonTree Inn the next time you are in Pocatello. We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 22, 2012 via mobile

Older hotel if you stay on 2nd floor apparently people down stairs can hear you walking around. We had a noise complaint from just coming back from supper, didn't even have the t.v. on yet. Maid missed cleaning ice bucket still had wine in it. Room is nice comfortable bed big TV no fridge or microwave, speedy front desk check-in(online reservation)

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review, August 23, 2012
Thank you for your comments concerning your stay at the Best western Plus CottonTree Inn. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced.

The staff will be made aware of your comments about the wine being left in the room and we will take immediate corrective action. We pride ourselves that each room and clean and comfortable for each guest.

We appreciate your patronage and hope you will stay with us the next time you are in Pocatello. I can assure you we will do everything we can to make your stay a comfortable and happy one
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 20, 2012

The rooms were large and the beds were very comfy. Our room was away from the main portion of the hotel and very convenient to get in and out of the parking lot. Our area was very quiet, great after a 13 hour day of traveling. The hot tub was clean and comfortable.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review, August 22, 2012
Thank you for taking the time out of your busy schedule to write such a nice review.
We appreciate your patronage and hope you will stay with us at the Best Western Plus CottonTree Inn the next time you are in Pocatello. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Top Contributor
90 reviews 90 reviews
41 hotel reviews
Reviews in 48 cities Reviews in 48 cities
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed August 8, 2012

First, Hotels.com gave us a quote that was about $50 more than we found by calling the hotel directly and being AAA members. I'd definitely stay here again if we were passing through. The staff was friendly, tons of parking and spacious rooms.

The Good:
First, they allowed our dog AT NO EXTRA COST! That's such a huge thing for us since so many hotels charge up to $75 for a pet to stay there even if he's well behaved. Such a scam. We've vowed to keep looking for a Best Western first from now on because of their totally reasonable policy on pets!

The beds have great linens, abundant pillows and are so comfortable! Hotel towels were good sized. The rooms were incredibly spacious and we had a queen room on the 2nd floor. The toiletries were awesome! They smelled great and didn't dry out our skin.

The other thing that was great: their coffee at the breakfast was really good. I'm a coffee snob but I'll drink most any of it if I have to. Theirs was great! Plus they had bananas and oranges at breakfast. I appreciate fresh fruit on the road!

The Bad:
The only thing we didn't like was the lack of elevator. We had a lot of luggage to bring in but since they only have two floors, it was easy.

The Ugly:
None.

Room Tip: We had room 201 and it was great!
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review, August 15, 2012
Thank you for taking time out of your busy schedule to write a review about your stay at the Best Western Plus CottonTree Inn. Your comments on our performance were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated.
We appreciate your patronage and hope that you will stay with us at the CottonTree Inn the next time you are in Pocatello. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Pocatello Inn

Address: 1415 Bench Road, Pocatello, ID 83201-2444 (Formerly BEST WESTERN PLUS CottonTree Inn)
Phone Number:
Location: United States > Idaho > Pocatello
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in Pocatello
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Pocatello Inn 3*
Number of rooms: 149
Official Description (provided by the hotel):
This Pocatello, ID hotel is conveniently located near Interstate 86 and Interstate 15, providing easy access to Idaho State University and West Yellowstone National Park.The spacious and tidy accommodations at this charming and elegant Idaho Best Western with featured brick wall decor offers cable satellite television with ESPN®, Pay-per-view movies, free wireless high-speed Internet access, a coffee maker, a desk, updated toiletries and more. Get the perfect start to each day of your stay in Idaho with a complimentary hot breakfast buffet, including freshly cooked waffles, hot biscuits and sausage gravy, scrambled eggs, breakfast meats and so much more. While staying at this hotel near Idaho State University, guests can also take advantage of the business center, cocktail lounge, 24-hour heated indoor pool and whirlpool hot tub, local shuttle, conference services and meeting facilities that accommodate up to 75 attendees. Business travelers often choose this Idaho Best Western for its close proximity to Simplot, Heinz, Portneuf Medical Center, Union Pacific Railroad, the FBI and ON Semiconductor. Those visiting Idaho State University also have just a short commute from this Pocatello, ID hotel.Guests of the BEST WESTERN Pocatello Inn can also enjoy easy access to many of the area's popular attractions, such as the Pocatello Zoo, Stephens Performing Arts Center, Highland Golf Course, Holt Arena, America Falls Reservoir, Lava Hot Springs, Fort Hall Casino and Pebble Creek Ski Area or take a day trip up to Yellowstone National Park. No matter what the occasion for your trip, there's something nearby for you to do, to unwind or to explore in this great city in Idaho. ... more   less 
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Also Known As:
Best Western Plus Cottontree Hotel Pocatello
Best Western Pocatello
Best Western Cottontree Hotel
Pocatello Best Western

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