I reserved two Queen beds and a rollout as I was traveling with Wife and two kids. I confirmed checkin by 1 pm. All Marriott's site. Upon arrival I was "upgraded" due to my Gold Marriott status. Well the room had one Queen bed and a pullout couch. I asked what happened to my reservation for two beds and was told this was an upgrade and what I asked for couldn't be ready for two more hours. After 14 hours driving, my kids were not about to sit for TWO more hours to get the room I reserved. Oh and forget about shoe horning a rollout bed into the "suite" there was NO way it would even come close to fitting.
Front desk does not communicate well as one room key became demagnetized, they "killed" both keys to replace one (and never told me) then argued with me about it.
On the plus side, the family loved breakfast and the rooms are immaculate. The location right off the highway can't be beat but lots of work to do on the labor and reservations side.
- Also Known As:
- Fairfield Inn & Suites Boise-Nampa Idaho
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