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“Nice place to stay in the Palouse” 5 of 5 stars
Review of BEST WESTERN PLUS University Inn

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BEST WESTERN PLUS University Inn
3.0 of 5 Hotel   |   1516 Pullman Road, Moscow, ID 83843   |  
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Ranked #1 of 7 Hotels in Moscow
North Bonneville, Washington
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Nice place to stay in the Palouse”
5 of 5 stars Reviewed June 8, 2014

We stay at this hotel often. The free breakfast is one of the best we have found as a free hotel breakfast. They gave us coupons for free drinks in the lounge. We also had a nice prime rib dinner in the lounge. The room was comfortable and clean. The hotel is currently updating the rooms and lobby area. I hope prices do not go up after the renovation is complete.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review, June 10, 2014
Dear Darlene D,

Thank you for taking the time to write a review about our hotel.

We love getting feedback from all our guests, but we certainly appreciate when frequent guests write encouraging reviews such as this, reinforcing our daily efforts to provide guests with the best stay possible.

Our kitchen team members work diligently every morning to provide our guests with a wide selection of freshly prepared breakfast options. Your kind comments have been passed along to the kitchen staff and they would like to say thank you.

Currently we are providing all our guests over the age of 21 with complimentary drink vouchers to be used at our on-site bar and grill, Seasons. It’s a great start to anyone’s stay and it introduces our guests to fantastic menu options such as our famous prime rib and Moscow Mountain Steak Sandwich.

Thank you again for your review and we look forward to seeing you soon!

Your friends at Best Western Plus: University Inn

Derek Klompien
Front Office Manager
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356 reviews from our community

Traveler rating
    206
    93
    41
    11
    5
See reviews for
156
46
12
100
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Tacoma, United States
1 review
5 of 5 stars Reviewed June 7, 2014

Would recommend this Hotel to any one staying in the area, even though the Hotel is older it is amazing, and will be even better after the remodel. Staff is always very helpful, and the courtyard is such a wonderful calming experience when looking at it from your room. Shopping mall right across the street gives you something to do and many restaurants with in walking distant. Theaters right behind hotel also.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review, June 8, 2014
Dear John B,

Thank you for taking the time to write a review about our hotel.

We’re happy to hear that our team members provided friendly and accommodating service. We strive daily to make sure that our guests feel at home and that no request is too big or too small.

Our courtyard was recently landscaped with hundreds of geraniums, providing a bright and scenic view for our guests to enjoy.

It’s great to hear that you took advantage of our convenient location and visited the Palouse Mall and tasty local restaurants.

Thank you again for staying with us and we look forward to your next visit!

Your friends at Best Western Plus: University Inn

Derek Klompien
Front Office Manager
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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 6, 2014

The hotel is currently under renovation but we loved staying there for the week that we were in Moscow.
There were 4 adults in the room but we had sufficient space. The room was clean and the beds were very comfortable. The complimentary breakfast was very good and the dining area was great.
The exercise facility was good with a bicycle, treadmills, and a Body Solid multi-station gym.
The hotel is located across from the University of Idaho campus and there is large shopping to the west of the hotel for all your needs.
The people at the hotel met our every need from bringing additional towels the first night to locating a car wash nearby.
If we are ever back to Moscow, ID, we will definitely stay here again.
We never used the pool or the hot tub but they looked good.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review, June 8, 2014
Dear EJ48,

Thank you for taking the time to write a review about our hotel.

We’re happy to hear that you were able to enjoy most of our hotel amenities and that our rooms were able to accommodate your party of four comfortably. After our renovations are completed this summer, all our guest rooms that currently have two double beds will be replaced with two top-of-the-line queen size mattresses, giving our guests some extra wiggle room.

Our fitness facility recently was doubled in size and two new pieces of equipment were added for a better-rounded workout.

We are very fortunate to be located where we are. Within a couple mile radius is the University of Idaho, University of Idaho golf course and arboretum, Palouse Mall, biking trails, restaurants, and downtown Moscow.

From all of us here at Best Western Plus: University Inn, we would like to say thank you and look forward to your next visit!

Derek Klompien
Front Office Manger
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Uganda
1 review
5 of 5 stars Reviewed June 1, 2014

The property has had a fantastic remodel and it's fabulous. The hotel is a concrete structure, but honestly it has a cozy feeling and I had a fabulous sleep. Staff was great and it was just a first class experience. The rates were reasonable. I do come to the area often on business and this is where I'm going to stay in the future.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review, June 3, 2014
Dear Steve F,

Thank you for your kind review regarding our hotel.

We are very excited to be showing off our newly remodeled hotel to all our first-time-stayers and frequent guests alike. Come August, all our renovations will be completed and our guests will be enjoying contemporary rooms equipped with top-of-the-line mattresses, large HD flat screen TVs, and floor to ceiling aesthetic improvements.

It’s wonderful to hear that our staff provided you with attentive first class customer service. We want all our guests to feel like they’re VIP’s!

Thank you again for your candid review and we look forward to your future stays with us.

Your friends at Best Western Plus: University Inn

Derek Klompien
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 31, 2014

We come to this hotel often to visit our girls, who are in school in Moscow, ID. The staff, hotel, and accommodations are always clean and hospitable. There have been a few times when the pool/hot tub have been closed and we had not been told at the desk. That would have been nice. But overall a great hotel.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review, June 1, 2014
Dear 437laurief,

Thank you for taking the time to write a review about our hotel.

We are happy to hear that you’ve chosen us to take care of your lodging needs when visiting your girls. We strive every day to provide our guests with the most comfortable and accommodating stay possible.

We’re sorry to hear that our hot tub was closed during your visit. Sometimes there are unforeseeable issues, such as a part needing replaced, but we do our absolute best to ensure our amenities are back up and running as soon as possible.

Thank you again for your review and we look forward to seeing you soon!

Your friends at Best Western Plus: University Inn

Derek Klompien
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, WA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 30, 2014

We've stayed here many times over the years. It is OK. They are in the process of a renovation, so maybe it will be fresher next time. Really don't like the walls, they are rough snag your clothes if you are not careful.

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review, June 1, 2014
Dear nokaoi27,

Thank you for taking the time to write a review about our hotel.

Our hotel is undergoing a large-scale renovation that will be completed late summer. Once completed the hotel will showcase a new façade, lush landscaping, contemporary guest rooms, additional convention space, updated fitness center and two newly installed elevators.

We hope that you will come and enjoy our newly remodeled hotel with us soon.

Your friends at Best Western Plus: University Inn

Derek Klompien
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canmore, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 28, 2014

We were on a road trip thru Idaho and stayed in several best western hotels and this was by far the best even though it was being renovated. Very convenient to cycling trails which we were looking for. The complementary breakfast buffet was the best we experienced anywhere.

Room Tip: Room on the north side away from highway was very quiet.
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review, May 29, 2014
Dear John W,

Thank you for taking the time to write a review about our hotel.

We greatly appreciate your loyalty to the Best Western brand and that you chose to stay with us during your time in Moscow.

We are very fortunate to have the location that we do. Our hotel is conveniently located next to the University of Idaho, Palouse Mall, several restaurants, and as you mentioned, great running and biking trails.

Thank you for your comments regarding our daily complimentary breakfast. Our kitchen staff works diligently every morning to make sure that our guests are well fed and fed well.

From all of us at Best Western Plus: University Inn we thank you for your stay and look forward to your next visit!

Derek Klompien
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS University Inn

Address: 1516 Pullman Road, Moscow, ID 83843
Phone Number:
Location: United States > Idaho > Moscow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Moscow
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS University Inn 3*
Number of rooms: 173
Official Description (provided by the hotel):
Business and leisure guests alike will love staying a the centrally located and newly renovated BEST WESTERN PLUS University Inn - situated just minutes away from Pullman, Washington and Moscow's historic downtown, which makes it perfect for visiting both the University of Idaho and Washington State University. ... more   less 
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Also Known As:
Best Western Plus University Inn Moscow Pullman Hotel Moscow
Best Western Moscow
Moscow Best Western
BEST WESTERN PLUS University Inn Moscow, Idaho

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