I went to Moscow for a big swim meet. The town was packed. We waited until late Friday night to check in because I had my double queen room reserved with my credit card, so it'll be ther for me when i'm ready, right? WRONG. I went to check in & was told that my room had "somehow been messed up" and the only room for my wife, me, and my 13 yrear old son was a single king room. No roll away beds available, no sympathy from the desk clerk. She did give me a comforter & a few blankets to sleep on. Upon checkout, I was told that the manager said I would get no discount because I already recieved a great rate (the rate negotiated with the swim team. I had to call coprorate to complain. The manager never did call me, but had a desk clerk call & offer a coupon for a free night. Nice gesture, but still very poor customer service on the part of the manager (Tammy). I negotiated a credit, rather than a coupon, but only through an intermediary. The manager wouldn't bother to speak to me. As for the room, it was nice enough, & aside from my wife's cold shower, our stay was not bad for $89, but the customer service & guest service was pathetic. We'll stay at the Best Western next time we're in Moscow.
- Also Known As:
- La Quinta Inn Moscow Pullman Hotel
- La Quinta Inn Moscow Pullman Hotel Moscow
- La Quinta Moscow
- Moscow La Quinta
- La Quinta Inn & Suites Moscow Pullman Idaho
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