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“No one at the Desk” 3 of 5 stars
Review of Country Inn & Suites by Carlson _ Boise West at Meridian

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Country Inn & Suites by Carlson _ Boise West at Meridian
2.5 of 5 Hotel   |   3355 East Pine Avenue, Meridian, ID 83642   |  
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Ranked #3 of 10 Hotels in Meridian
Meridian ID, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
“No one at the Desk”
3 of 5 stars Reviewed July 30, 2014

We got to the hotel for a 2 night stay on Friday July 25. It was about 7 pm and no one was on the front desk. We rang a bell 3 times before anyone showed up. We could see an employee outside though a window smoking and looking at us, but she did not come in until an other employee showed up. I for one do not like the idea that no one was watching the front door.

We did have a good breakfast on Saturday of sausage and eggs. The Sunday breakfast was not so great, had something that looked like bacon, you could see through it and hard French toast.

This is the second stay at this hotel (visiting our grandson), I will be looking for a different place next time.

Room Tip: Higher on the North side are quiet. They do have an indoor pool, which is nice, but you can smell it...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tabatha M, General Manager at Country Inn & Suites by Carlson _ Boise West at Meridian, responded to this review, September 4, 2014
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. I have discussed our Customer Service expectaions with our team to ensure a similar issue doesn't occur in the future. To discuss your concern further, please contact the hotel directly, and ask for Tabatha- General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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99 reviews from our community

Traveler rating
    57
    31
    7
    2
    2
See reviews for
52
12
6
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed July 28, 2014

This property is loaded with great people. Erin at the front desk, Brittney great smile at breakfast and the housekeeper staff. We have stayed at this property many times as we had 3 deaths in one month. The compassion of this property employees was amazing.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tabatha M, General Manager at Country Inn & Suites by Carlson _ Boise West at Meridian, responded to this review, September 4, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read wonderful kudos you shared about Erin and Brittany. We are so sorry for your losses, and hope that you can stay with us on a better note. Take care, We look forward to your next stay.
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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 26, 2014

A really good place to stay, especially for the price. The overall hotel is clean and the staff are friendly. The beds were very comfortable; I had the best night's sleep that I've had for a while. There is a microwave, fridge, TV, and bathtub, all sizeable and functional. Wi-Fi is free as well. The best amenities were the complimentary breakfast and the pool (pool was not as large as it seemed in the photos, but it was big enough and there was an amazing whirlpool tub next to it). Overall, very worth it to stay here if you're going to be in the Boise/Meridian area.

Stayed June 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 16, 2014

When our son began college in Colorado several years back, we chose to stay in a Country Inn. The experience was just so pleasant that we always look first if there is a property near wherever we are traveling. On our return trip from Everett, WA, we arrived near 11pm and we were greeted by a most welcoming front desk clerk. After we dropped our bags in our room, we went for a cup of always present coffee and she brought out fresh cookies. Coffee and cookies after a long drive, just right. The room was superb. Clean, fresh, super comfy beds, quiet and restful sleep. This location did not disappoint us in any way and confirmed again for my spouse and me that this is the place to stay, when possible. Thank you.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle area
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 10, 2014

My family of 4 stayed here at the end of February for a swim meet at the aquatics center. When we arrived at the hotel around 11 AM, they had a room ready for us and we were able to check in with ease. The room we had reserved (king with pullout bed) was not available so they moved us into a suite for a very small charge. The suite was great and I loved having the room to spread out. However, the kids were on the pullout bed and it was very uncomfortable being small and having coils pointing out of the mattress. Both daughters did not sleep well on it. This is the only reason I'm giving this hotel 4 stars instead of 5.

The staff is so friendly and accommodating. During check in, I asked the front desk person where a particular restaurant was and she immediately had mapquest directions printed out for me. Great service! The free breakfast each morning was great. Our team was also able to use the "breakfast room" during non breakfast hours for group gatherings which was much appreciated. Housekeeping did a great job keeping the room clean and were very polite when we saw them in the hallway. The kids had fun in the hotel pool. We had a great stay at this hotel. I look forward to returning here.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garden Valley, Idaho
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 26, 2014

We stayed at the Country Inn and Suites for a family night away from home. I 'won' this property after bidding on Priceline, $56 + tax, which made for an affordable night out. The property was well located near several shopping area and eateries. We found it to be quiet, and clean. We enjoyed the pool on several occasions and the hot tub was divine! I'm not sure I've seen a hotel hot tub that large and well maintained. Both pool and hot tub were clean and the hot tub was nice and hot! We virtually had the whole pool area to ourselves, which was unexpected but awesome. Breakfast was a nice perk too! No complaints whatsoever about our stay.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tabatha M, General Manager at Country Inn & Suites by Carlson _ Boise West at Meridian, responded to this review, February 4, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our pool and hot tub. It is a delight to hear that you had a very comfortable and relaxing visit! We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!
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Salmon, Idaho
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2013

This was clean, fresh smelling, and the beds were very comfortable. No annoying chemical smells were in the room, so they obviously clean thoroughly and regularly. Even though the motel was more than half full, it was quiet and we slept well. We had a suite on the top floor, and had lots of comfortable space for two nights. Because of the spacious suite, several family members spent several hours with us. The breakfast was well supplied and of decent quality. If dogs and other pets are allowed, it is restricted. We appreciate the cleanliness which I think is partially due to the fact that pets do not roam free and are limited to certain rooms. The people working at the motel were all polite and professional. A very good experience.

Room Tip: Relax and enjoy the area.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tabatha M, General Manager at Country Inn & Suites by Carlson _ Boise West at Meridian, responded to this review, December 11, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to hear great feedback on your experience with us. Thank you again for the kind words and yes, we try very hard to keep our hotel fresh and comfortable. We look forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites by Carlson _ Boise West at Meridian

Address: 3355 East Pine Avenue, Meridian, ID 83642
Phone Number:
Location: United States > Idaho > Meridian
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Meridian
#4 Business Hotel in Meridian
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites by Carlson _ Boise West at Meridian 2.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Meridian Country Inn
Country Inn Meridian
Country Inn & Suites By Carlson _ Boise West At Meridian Idaho

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